lmcdonald's Profile
August 02, 2008
Ceremony Location: Arlington Heights , IL
Reception Location:

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My Reviews (2)
Ceremony & Reception Venue
Wedding Cake
Metropolis Ballroom of Arlington Heights The
Arlington Heights, Illinois 60005
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Review Date: 08/25/2008
Services Used: Ceremony & Reception Venue, Wedding Cake

1.1
out of 5.0
Quality of Service: 2.0 out of 5.0(2.0/5.0)
Responsiveness:1.0 out of 5.0(1.0/5.0)
Professionalism:0.5 out of 5.0(0.5/5.0)
Value For Cost:1.0 out of 5.0(1.0/5.0)
Flexibility:1.0 out of 5.0(1.0/5.0)
The reception venue is beautiful with the high ceilings, hardwood floors, and floor to ceiling windows....but that is where the good things with this venue end. Our wedding coordinator changed during the course of our time with the vendor. Our second wedding coordinator was unresponsive to email requests, and it took more of my time to follow up with him. We had worked with the owner several times to complain about the service we were receiving during the planning process, but nothing changed. Our tasting was canceled twice due to turnover with the chef, and the banquet manager also turned over during the time we were with this vendor. If you are looking for an smooth planning process and someone who is on your side, this is definitely not the vendor for you. This vendor will be a headache from the moment you sign your contract until the very end. For the most part things were pulled off on our wedding day(except for the venue completely screwing up our seating chart), but I think that is mostly because of the day of wedding planner we hired. The space looks amazing...but definitely think twice before you take the plunge on this one.

Wedding Planning
just the little things.
Chicago, Illinois 60661
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Review Date: 08/25/2008
Services Used: Wedding Planning

4.8
out of 5.0
Quality of Service: 4.0 out of 5.0(4.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Cindy was a breath of fresh air from other wedding vendors we worked with and encountered. She responded quickly to all of my questions via email within hours, and always provided great suggestions. Our reception venue was not the easiest to work with, and Cindy did a great job of listening to all of our requests and ensuring they were executed on our wedding day despite our difficult venue.