PRODUCT QUESTIONS
How are your designs created?
All of our designs are created by our in-house Design Specialist through the use of several graphic design applications. We produce all our designs in-house and we do not sell our designs to mass distributors nor purchase from out-sourced design firms. This gives you pleasure in knowing you are one of the lucky few who can say they really have custom wedding invitations.
How are your designs printed?
We print our designs through a professional and trustworthy print company. We use their digital print technologies to ensure the most accurate color and design out-put.
What kind of paper do you print on?
We offer a smooth, white, elegant eco-friendly tree-free 100lb card stock. The weight is that of a high quality greeting card
Can you print our guests’ names and/or addresses on the envelopes, name and place cards?
We can print names and addresses on labels, if client supplies and excel file. We can also print return addresses on labels. Contact us for pricing.
CUSTOM INVITES SERVICE QUESTIONS
Where do you ship to?
We are able to ship anywhere in Noth America. Standard shipping rates apply for Canadian and US orders.
I love your designs but I really want to do something completely customized – do you offer this service?
We do offer complete custom stationary design for those seeking something entirely unique. Contact us for pricing.
Do you offer menu, ceremony programs, table cards, gift tags and other coordinating items?
We do offer these specialized stationery items at your request. When placing your order, please indicate if you would like to receive more information in these items. Each will be quoted individually.
ORDER PROCESS QUESTIONS
I’ve saved my design, so when should I place my order?
We recommend placing your order no later than 3 months in advance of your wedding date.
How many invitations /thank you cards/ response cards should I order?
For each item, rule of thumb is to split your total guest amount in half and then add 25 just to be safe.
Total Guest Amount: Item Quantity:
100 75
150 100
200 125
250 150
300 175
How many placesetting cards should I order?
You should order one for every guest you have invited, including guests, plus 25 extra just to be safe.
Total Guest Amount: Name card Quantity:
100 125
150 175
I’ve placed my order, now what?
Within 2 business days you will receive an electronic proof of your design selections. You may at this time make any minor edits to wording and then send your change requests back. We will then revise, send back within one business day at which point you will completely sign off on the design.
What format will my proof come in?
You will receive your proof in PDF format. If you do not have Acrobat Reader installed, click here for a free version.
Once you receive your proof please indicate all necessary changes within your email and send back within one weeks time to ensure we are able to send it to production and meet your desired delivery date.
What happens once I approve the final proof?
Once you have signed-off on your proof your stationery order will then be sent into our production process. You can then expect to receive an order confirmation email from Custom Invites, along with an estimated date of order arrival. Upon production completion your order will be shipped out to you. You will receive a final email from Custom Invites, including tracking code for your shipment.
4.8/5.0
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