Frequently Asked Questions
WeddingWire is an online wedding community for engaged couples, newlyweds and wedding vendors to connect with each other.
WeddingWire provides cutting edge technology to the wedding industry through local vendor search, comparison shopping, wedding planning tools, and social networking.
WeddingWire serves as the most intelligent lead generation source for wedding vendors through its innovative
DirectMatch™ & SmartMatch™.
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How is WeddingWire different?
WeddingWire seeks to empower its vendors. Our goal is to treat you with the utmost respect, to build an ongoing and lasting relationship, and to help maximize your business potential.
We built this site to put you in control:
 | Control Your Dollars
- Your dollars will drive results that you can see. WeddingWire gives you a personalized profile, a listing in our map-based catalog, and the opportunity to be connected to engaged couples based on your lead settings.
You get all of them for FREE! At WeddingWire, you can review all your leads for FREE and choose which clients you want to work with.
That puts you in complete control of your marketing dollars, and allows you to closely monitor your return on investment.
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 | Control Your Reviews
- Other sites have popular discussion boards, but one engaged couples' negative comments can severely hurt your business.
At WeddingWire, we have developed a detailed review process that is fair to vendors and engaged couples alike.
We validate ALL inbound reviews and work hard to preserve the integrity of the Review System.
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 | Control Your Performance
- At WeddingWire, you will be able to monitor how your business is performing and how you compare versus the rest of your competition.
In addition, we will provide you with data about the customers your business attracts, along with potential strategies for growth.
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 | Control Your Business
- You decide which leads to go after and which customers to work with. You can use our service as much as you would like, and we hope to see you often!
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Is it really free to sign up and be listed on WeddingWire?
Yes! WeddingWire is proud to be an equal-opportunity provider for all wedding vendors. There is absolutely no cost to sign up.
In addition, you will receive the following services for FREE:
1) Basic Vendor Listing
2) Vendor Storefront
3) Vendor Forums
4) Detailed Reviews from past clients
5) Peer Endorsements
6) Analytics
7) Review Leads
8) Education Center
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Why does WeddingWire have Vendor Reviews?
Reviews are extremely valuable to a transparent and efficient marketplace.
WeddingWire strives to consolidate the honest opinions of the thousands of newlyweds who share their experiences with us.
In turn, using this input, our reviews are designed to provide engaged couples with trustworthy information,
allowing them to make smart decisions during their wedding planning.
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Reviews submitted by engaged couples are linked to your account and then combined with the rest of your prior reviews.
The average of your reviews creates your total score, on a scale from 1 to 5.
The more brides that review your business, the more accurate overall rating you will receive.
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Do I have control over my reviews?
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How are WeddingWire reviews different from those on any other wedding website?
At WeddingWire, you don't have to be afraid of reviews. Our review system is based on the total average of your ratings.
If you are a legitimate business with a strong service record, your customers and history of success will speak on your behalf.
No one poor review can hurt your business. Similar to eBay's successful review system,
you can also post a response to any review your company receives and your comments will then be seen by the community.
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Does having more reviews affect my listing rank?
Yes! If you have a basic, free listing with WeddingWire, you can improve your listing ranking by getting more reviews.
The WeddingWire Vendor Catalog ranks basic listings from most NUMBER of Reviews to the least.
If you would like to further improve your listing ranking, you can upgrade to an Enhanced or Featured Listing.
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What happens if I get a fraudulent review?
If you receive a suspicious or fraudulent review, click on the "Dispute" link next to the review in question.
This will alert WeddingWire's Fraud Department. We will then temporarily suspend that review and investigate.
Should the review be verified, it will be placed back on your Storefront. If not, it will be removed permanently.
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What happens if I get a Bad Review?
If you get a bad review, the first question is whether it is deserved or not.
If it is a legitimate review, you can choose to defend your position by responding to this review.
You may also invite more of your newlywed customers to review you to boost your overall ratings.
**Any attempt to manipulate these ratings and reviews is a clear violation of WeddingWire policy and may result in the removal and permanent ban of an establishment from WeddingWire
WeddingWire will NOT remove a review solely because it represents a low rating.
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What happens if I find suspicious activities on WeddingWire?
If you find suspicious activities happening on WeddingWire, please notify us immediately.
You can notify us through the "Flag as Inappropriate" link or by
Contacting Us with details of the violation/abuse.
WeddingWire treats fraudulent activities very seriously and will take immediate action.
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I'm getting plenty of leads from other sources. Why should I still sign up with WeddingWire?
If you're getting plenty of leads, that's GREAT! Continue to do what you're doing because you are on the right track!
However, consider this...
WeddingWire doesn't cost you anything to build a Storefront and to list your company on its vendor catalog.
With NO upfront cost, WeddingWire is a perfect complement to your other lead generation sources.
In addition, how is the lead quality from your current lead sources? Are they qualified and profitable?
Are you spending an enormous amount of time negotiating to no end? Wouldn't you rather have quality leads?
If so, WeddingWire is your access to generating highly qualified leads via
DirectMatch™ & SmartMatch™. So consider supplementing your other marketing channels with WeddingWire and start receiving leads!
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What specific features does WeddingWire provide?
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How will engaged couples find my business?
WeddingWire will deliver business to you in two ways:
1. Local Vendor Search: We provide the first map-based wedding vendor search. Engaged couples can search among any
of our categories to find your business. We then provide them with information about your business and how to contact you.
WeddingWire provides you with a free basic listing within our vendor search with the ability to enhance your listing.
Enhanced, Featured, and Spotlight listings can be purchased after signing up.
2. Lead Generation System:
WeddingWire provides you with the industry's most intelligent lead generation system. You will receive leads from engaged couples in your area via DirectMatch™ & SmartMatch™. Your leads will be matched to the services you provide, creating more qualified leads and maximizing your return on investment.
: Engaged couples submit requests through the system directed to your business only.
: Engaged couples submit requests through the system and are matched to your services based on your lead settings. You receive highly relevant leads from engaged couples with all the details about their upcoming weddings.
You can review all these leads for FREE and simply choose which leads to go after and which customers to work with.
Learn more about our
Lead Generation System.
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How can I get a better placement?
You can do it in a matter of minutes! Even though basic listings are free, vendors may choose to have a better placement in our search results.
WeddingWire offers two additional listing types: Enhanced and Featured.
Visit our Upgrade page or Contact Us to receive information about upgrading your listing.
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What if I service more than one region?
Your WeddingWire account includes one complimentary region. If your business services more than one region, you will need to upgrade
your listing to an Enhanced or Featured listing.
Please Contact Us to receive information about upgrading your listing.
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Why should I sign up to get leads when most of my business is the result of word-of-mouth?
While word of mouth will always play its role in wedding planning, often vendors are stuck with leads that are not highly profitable or practical.
These clients can be poorly matched to your services and/or prices, or you could end up having to drive great distances for the job.
With WeddingWire, leads are specifically matched to your business profile and preferences, maximizing your performance and profit. More importantly, as we steadily move into the 21st century, the newest generation of engaged couples are all the more internet-savvy, becoming increasingly reliant on the internet to satisfy their wedding needs.
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I lost/forgot my password . . . where can I reset it?
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I am ready to sign up. What do I do?
Proceed to
http://vendors.weddingwire.com to join the WeddingWire community.
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I have more questions that aren't covered here, how can I get them answered?
Feel free to
Contact Us so we can answer all of your questions!