I order my dress from zoombridal and I would recommend that no bride does the same. I ordered this dress in champagne and was expecting the dress in the picture (come to find out the picture was actually copied and pasted from allure bridals). I was so upset when I received the dress, the champagne color was pink, the beading was poor quality, and the lace was poor quality. When I first ordered the dress the customer service was excellent; however, after I told them I was not satisfied with the dress they refused a refund and stopped communicating with me! They offered me "$5 to buy a needle and thread to repair it myself." I would warn any bride to pay the extra money for a quality dress and not buy it online!
***WARNING*** DO NOT ORDER FROM THIS COMPANY!!!! I ordered a wedding dress in January by size, not custom measurements, and still have not received the dress! I paid $33 for express shipping thru UPS, and they are trying to claim that they tried to ship with UPS, but couldn't because the address was a remote area! WTH??? the address is to a business, in town that receives packages all the time from UPS. Supposedly they have now shipped it with DHL (cheaper shipping carrier). I just hope that when I do finally get the dress, that it will be wearable. I would NOT recommended them to anyone, nor will I ever order anything ever again from this company! :(
PEOPLE NEED TO KNOW THE TRUTH ABOUT ZOOMBRIDAL
1) Don't let the pictures of Caucasian women posing on the website fool you into thinking that you are ordering from the USA, because you're NOT! They are based in CHINA!
2) If a dress you ordered is the wrong size, don't make the mistake of thinking you can pick up the phone and call. You CAN'T. Their only contact is via email and a live chat (which is really just email)!
This is the email I received back for needing to return a flower girl dress that ZOOMBRIDAL sent to me in the WRONG size.
For your requests,we have checked your order placed at Nov 4, 2011 and sign for payment dated Nov.25.
As our return policy shows in web tells that for returning or exchanging of the dresses ,customer should contact us within 3 days after received the dresses. Generally speaking we usually don't regret to accept returning for your case. However you are honored to be treated as a speical offer this time ,that means we agree to return the dresses.
There are two methods we suggested you to choose ,and charges are listed below: 1?Returning of goods charges 50% restocking fee and full shipping fee. 2?Replaced another one order for the new dress and the it charges you shipping fee and full amout of dress. Please kindly inform us which you would like to prefer,and if you are still unclear about it ,just feel free to contact us either via emais or cellphone.
We look foward to your early reply
Sincerely, Rebecca Zoombridal Suport Team]
IF YOU ARE WONDERING WHY THE EMAIL MAKES NO SENSE OR THE SPELLING IS INCORRECT REREAD # 1! I HOPE YOU WON'T MAKE THE SAME MISTAKE I DID."
I love the dress from zoombridal somuch,It arrived to US just two weeks.Everything is fine,amazing dress,reasonable price,great shipping and valuable custom service.How could i ask more?I would highly recommend zoombridal to all.
"I ordered my dress in the end of may and I already received it three weeks later. My dress is white/Silver and I have to say that it looks beautiful. The colour is fantastic and the quality is great. Even I did not order it costum-made it fits perfectly. I showed the dress to my girl-friend and she really liked it too. I am going to wear it at my friend´s wedding, can´t wait to wear it! :-) and there is absolutely no need for a bra, the breast gets supported very well and you have a confident feeling."
I ordered a short dress and it came just in time for homecoming. My parents gave me a budget of under 100 dollars so I had to check zoom bridal. I've bought from them before so I knew they had a lot of good dresses for cheap. I'm very happy with the quality of my new purchase. :)
Hi to anyone who might be concern about buying their wedding dress online. I bought my wedding dress from this company and am extremely pleased with it. I was a little apprehensive at first as I really didn’t know anyone who had bought there dress online, and especially for a special occasion (your wedding) but I can happily say my dress fitted perfectly and was an exact replica of the dress advertised. I would highly recommend people to use this service, its cheap, quick and exactly what u order...SO HAPPY I've also bought my three bridesmaids dresses from this site. PERFECT !! irish girl