Ordered our chair sashes from here verses renting them from the venue and they were spot on the exact color we needed and quality was awesome for what we paid we saved a bundle for the little hassle it was to put them all on the chairs. I would highly recommend if you are trying to save money on sashes for chairs or tableclothes!
I ordered a sample of their ivory spandex chair covers, less then a month later I placed a large order. I received entirely off color and quality inferior to that of the sample. They will not stand behind their product. Very dissappointed.
The embroidered overlay was beautiful! I ordered 2 for the head table and it arrived in a timely fashion and looked amazing. It added just the right amount of flare to the reception table set up. I had guests asking where i found it.
I ordered wedding cake stands per their description that the stands could withstand the weight of even heavy fruitcakes. The stands are a modular design, two plates separated by a central column. The plates were so flimsy they were permanently warped, and the tubes were so thin you could misshape them with the pressure from a fingertip. Completely unusable. Do not trust any of their descriptions if they are so willing to outright lie about their offered product.
Below is a chat that I had with them before my event.
You are now chatting with 'Ruby' Ruby: Thank you for visiting. How may I help you today? Nelly Balderrama: Where is my order? I need the status Nelly Balderrama: order # 884573 Ruby: Please give me few minutes of your time while I check Ruby: It seems the order lost in transit. Ruby: Do you still need the order? Nelly Balderrama: Yes I need it right away Nelly Balderrama: what does lost in transit mean? Ruby: Means, lost in transit by UPS Ruby: when is your event date? Nelly Balderrama: Friday 12/12 Nelly Balderrama: this is unacceptable Nelly Balderrama: I order from you guys all the time Nelly Balderrama: why was I not notified that it was lost in transit Ruby: We do not know it automatically, its just that when we check the status we get to know about this. Ruby: We do not know it automatically, its just that when we check the status we get to know about this. Ruby: We shipped the order from our warehouse. Ruby: please wait, I checking the stock availability Ruby: so that we can reship it and deliver before your event date Ruby: I am sorry, the item is out of stock now Ruby: so unable to ship, Ruby: I will refund the full price back to your card Nelly Balderrama: WOW Ruby: Sorry for the inconvenience. Nelly Balderrama: I am going to have to pay a ridiculous amount of money to another company to have them ship them to me ASAP because you did not notify me ahead of time that you were out of the product I needed.
I purchased "sage" green linen napkins, which arrived as lime green and look completely different from the online respresentation. I was told it was medium green... whatever that means. Also, I could return everything except the pack that I opened and that I would be refunded all except the shipping. So if I wanted to exchange for a different color set of napkins, I would lose the original shippping cost, the return shipping cost, and the shipping cost for the new napkins... so they napkins just get more and more expensive. Guess I will have lime green napkins at my wedding.
I had the worst experience in life with tableclothfactory.com. I ordered black satin napkins for my wedding, but needed to change them to gold. I attempted to utilize the live chat because a number was not provided for customer service, but I was redirected to email. I received a kick-back from the email stating someone would contact me in 24 hours to confirm the change. I did not receive a follow-up call or email from the company; therefore, I sent them a message to confirm receipt of the change. I was informed that the email was not checked and the package was shipped with the incorrect color napkins. I was instructed to refuse the package and reorder the gold napkins. I did what was instructed on me, but I was charged a 25% restocking fee for the return and it took 3 months for the refund to process (I was told that it would take 3-5 business days to process the refund) . I will NEVER do business with this company or their sister company efavormart again and I am telling all of the event planner/ designers that I know not to conduct business with these companies.
The silver sequin runners are not quality. You would do better to by yardage and cut your own. One had a spot between the size of a quarter and half dollar with no sequins, the other a brown spot and neither one was cut straight, so I had curves going down the center of the table.
Not sure I will use this company again due to poor customer service with a complaint. Wish I had read the reviews on customer service. I have used them many times. I agree the tablecloths come quite wrinkled and it is really hard to get all the wrinkles out. But, since the table was covered with runners, flowers etc it works for the price. Someone suggested washing then doing a fabric softener rinse. after I shared my problem (after the event)
I have never experienced the problem of stains or quality in the tablecloths or fabric runners.
This past week I had my first complaint ( I had earlier placed orders for 3 weddings, rehearsal dinners, showers and home use ) and I agree with others the customer service for a complaint is very unsatisfactory. I got a 50% refund on one of the two damaged items. They first offered 35%, why did the chat lady not just offer the 50% to begin with and tell me that was the best they could do.
Things are shipped quickly but the since the return policy is poor on opened items with shipping charges etc I am not sure if I want to risk another order.
I do not feel I can recommend them because if there is a problem it does not seem to be able to be worked out to the satisfaction of the customer.
I bought all of my wedding decor from this site. The centerpieces, decorative crystals, table cloths, linen napkins and chair covers all for an excellent price!!!
This company misrepresents themselves--low prices come at a price!!
10 of the 21 tablecloths I ordered were either stained or snagged and it took 30 - 45 minutes to steam the wrinkles out of each one. supposed to be wrinkle resistant. They said I could return any unopened product, funny how can you know they are damaged if you don't open them. Nice poilcy!!!
Company provided 3 defective table clothes in the form of holes and stains. Company offered a 50% refund or 100% refund in form of in store credit. When trying to work through a solution customer service was impatient, not-apologetic, combative, and offered only solutions that cost me more money or not refunding all of my money.
Also avoid the satin table clothes as the wrinkles are near impossible to get out.
tableclothesfactory.com: DO NOT USE The 72 x 72 Champagne Organza table toppers I got were not even close to the 72 x 72 size they advertised. Of the 6 I got not one was 72 x 72.. 70 x 65. 71 x 66. 70 x 67! When I asked them to resend me new ones and to check them , they offered me 20% off and then 30% and then basically told me I should be grateful they are not going to charge me a re-stocking fee! The want to me to keep them? Give me 75% off the bait and switch table toppers you sent me and tried to scam me to keep! I have a party in a week and table toppers in the wrong size that have already been planned for. Now I have to find them somewhere else, Since I have table clothes to go under them!
The only good thing I have to say about this company is they have low prices. I ended up canceling my tablecloth order after dealing with atrocious customer service representatives. They had not shipped my order in a timely fashion, so I tried to call to find out why. However, be warned they do NOT have a phone number, you can only deal with people via web chat. They gave me the runaround with my order -- providing me with four different tracking numbers that were either for someone else's order, or that did not exist altogether. I was on a tight time frame and they offered to cancel my order, so I said yes, please do. Two minutes later they told me they could not cancel my order and could not refund me. I went around in circles with three different representatives who were extremely rude and they personally insulted me. I would highly recommend ANY other company but this one.
Ok, tableclothsfactory-com is the words company in the web to order items from, their service is their just to take your payment with out willing to help or explain their policies. I place an Order with them for event decor, they was so happy to take my payments, they say they send me the package, never got any package, i call, email and chat with the representatives and they just tell me that they need to charge me again for shipping because the package has been return to TableClothFactory by UPS, and the fact is, Do i Ever get a notification on my door about the package from UPS, "No" no notifications, no note, no phone call, nothing and believe me, i have been in the place day and night, i tell them to reship with out the charge because i have never get any notification about the package, so no flexibility on that meaner and their answer to me sarcastic "happy Shopping" , please stay away from TableClothFactory. they will not deliver a quality product and or quality service and will be happy to take your money.
I am a person who reads reviews quite often. I was a little nervous to purchase from this company because it was such a good deal and I have not ever heard of them. They had great reviews on their Facebook page but not great reviews here. But I went ahead and purchased 100 Chair covers from them and was very nervous about doing so. Everything came VERY fast and was in PERFECT condition. I absolutely love the service I received and also the products. I am very happy I decided to purchase with this company!