I wanted something special to transport my daughter and son-in-law from their wedding reception to their motel. Horse and carriage? Not on a Friday night at 11 pm in Duluth. A stretch limo seemed blah, and I am kinda creeped out by wasting so much gas to transport 2 people (OK, 3, counting the driver.) Then I stumbled on Special Day Limos and I am so thrilled. The husband/wife team were a joy to work with. They have a "stable" of gorgeous, vintage cars. I chose the '61 Silver Bentley to surprise the kids. It was decked out tastefully as if for a royal wedding with a ribbon and "just Married" on the back window. The kids were thrilled, and the pictures our photographer took of them posed in front of it are priceless. They look like movie stars. When the chauffeur dropped them off he presented them with champagne and chocolates, Special Limos' gift, to enjoy that night and once again they were surprised and delighted. Don't know if any gas was saved, but these guys topped off a perfect wedding.
What a wonderful way to end our reception. We stopped and had the driver take our pictures at a historical location (they turned out really awesome!) Nice drive and wonderful relaxation after a long morning!
This vendor was booked for us, and they failed to show up on the night of our wedding. We made our exit with our guests to find NO CAR waiting for us and had to frantically arrange for cabs at the last minute. Simply inexcusable.
DO NOT USE THIS VENDOR!
Special Day Limos/Wedding Trans responded with the following comments:
In response to Mr. Greenways complaint. We at Special day Limos had a issue with our booking software. I am not making excuses and agree it was un excusable. We completely refunded his money the very next day and I will post a series of e-mails that went back and forth about trying to do something right from a very bad wrong. On 10/8/2011 an email was sent to Mr. Greenway Jeremy, First off let me tell you how sorry I feel for this. We have not blown a ride for some time now and I can not believe we did on this one. I am so beside my self on the. I will tell you that I had to have a pacemaker put in on Thursday and I am still a little out of the sorts but this is no excuse for what happened. I am setting here looking at your paperwork and it does say the 8th but defiantly AM so I was not thinking and figured it to be Saturday night late or Sunday Morning. I have done the refund but would like to make it up to you if I can. I would be honored to take you and your partner on a special date night any time Monday threw Thursday for dinner some ware. I will pick you up in the car of your choice and take you to dinner and stand until your done then take you back home, at no charge. I will also give you that bottle of Champagne and other freebies we had for you. I know this will not correct the wrong of Friday night but it is what I can do. I Feel awful. Thanks in advance for considering this. Jack and Lisa Shelton On 10/15/2011 I got a return email from Mr. Greenway Thank you, and thanks for completing the refund. I also appreciate the offer, and if you're available, tomorrow night is his birthday - so this could be a great way to be picked up, taken to dinner, and brought home, Please let me know if you can arrange that on such short notice. Best, On 10/15/2011 We responded Hello Jeremy, We have 11 weddings today and 7 on Sunday afternoon and night, So tomorrow is not going to work. I would ask that we do a surprise on Monday-Thursday. We do have a wedding on Thursday night in the 66 Princess but I can have another driver do that and it still leaves both Bentley's available. Tell him you have a great surprise for his birthday and Pick an evening and car. I am asking that you keep dinner around 40.00 a plate and you supply your on drinks at dinner. (sorry for that we are not rich lol) but I will still be in tux and will still do the bottle of champagne and glasses at the drop off. You will have to help me with the address of the restraint you would like to go to and your home address to be picked up at. The 1956 Bentley is very elegant and is my recommendation to you. Please let me know if this works ASAP so I can plan around it. Talk to you soon. Jack Shelton On 10/15/2011 Mr. Greenway responded Feb 10 or 11? On 10/15/2011 we responded We can shoot for the 11th that is Friday night and right now is not booked for any weddings, Because this is a grades run the weekends are hard to do. I will put it on the Calender and hope that nothing covers it up. Because it is the weekend I can only give up 3 hours in the car, so we have to get between that time frame. Jeremy I want to do whats right but I was trying to get Mon-Thursday so I would not have scheduling conflicts. and on those day don't really have any time restraints. So we can shoot for the 11th and if it doesn't book no prob. Thanks in advance for understanding Jack Shelton On 10/15/2011 Mr Greenway responded Weeknights are going to be difficult but I'll try to think of a night that might work. I appreciate your offer, and let me express to you how much anger I had to work through to even be in a place to accept it, so if you're going to make an offer such as this, you'll need to be flexible. Just imagine coming out of your wedding reception with 180 guests with sparkers and photographers to find no waiting car and then having to deal with catching a cab at 1 AM. The fault is entirely yours. On 10/15/2011 We again responded Jeremy I am being flexible bro. I understand the embarrassment because the same thing happen at my wedding 24 years ago when the triple stretches we first offered and I booked one. I want to do your Friday the 11th thing and have it on the books and really Feb. is not a hot months for us. and that is why I'm concerned about it. as its very hard to pay bills Jan. and Feb. that's the only concern. Bro. if there is a week date you can make work great. if not we will do our best to take car of this on the 11th because I want to get this done. I'm sorry and you deserve it that simple. I am a good man and I really want to make this right. I did refund all your money (as I should have) other co.'s would have given you grief on this because I have had that also happen with other Co.'s I have partnered with. Having said all this lets move forward and let the paper fall where it does. If I get to the point I need to talk to you about the 11th then I will. Because it is a Friday there is a little more flex then Sat and I do have 3 cars so I can move around a lot. I also need your choice on the car sir so I can block around it. Also we need a time stamp that is up most important. Thanks for talking to me bro. we will work it out. Thanks again Jacko On 11/23/2011 Mr. Greenway responded Will you be able to accommodate 2/11? On 11/24/2011 We responded Hey Jeremy, At this point Yes Feb. is a slow month for us so should be ok. I would appreciate that we touch basses again on the middle to the end of January but at this point it looks good. We are pulling the 56 white Bentley of line for the month of Feb. though as we need to rebuild the front end on it and it will be apart for approx 3 weeks so it wont be available for that week end but the other two cars are open at this point. So kind of have a mindset for the silver car or the 66 princess ok? Just stay in touch we will get er done. In His Grip Jack Shelton On 11/24/2011 Mr. Greenway responded Sounds good: as for the car, the same one we originally chose. On 11/24/2011 We responded 10-4 contact me twords the end of Jan. Jacko February started to book on the first week of January we sent Mr. Greenway an email 01/06/2011 Hey Jeremy, Looks like we are going to be good dude. I do need a time line as soon as you can though. Keep me posted Jack Shelton There was no response from Mr. Greenway On 01/16/2011 we again tried to contact Mr. Greenway and a email was sent Jeremy, Hope this finds y'all well. Just checking in here. Do you have any information for me yet and a time line for me. I am still good but I am getting request for transportation and need to block time. So Please lets get some information down so I don't screw this up (I really don't want to mess up) Thanks in advance Jack Shelton Again Mr. Greenway chose not to respond On 02/9/12 I finely get a time line that covers over 6 hours of transportation. And we only agreed to 3 hours. I never got any return on time lines before the 9th and have now got the car booked considering a 3 hour spread some where in the day not really knowing if he was even alive because of no response. On 2/9/2011 I responded with this email, and frankly I don’t know how much more I could offer and have had no response yet and it can still be done. Jeremy I sent you on 11/24/2011 This is copy and pasted from past e-mails it state that I can give you only 3 hours We can shoot for the 11th that is Friday night and right now is not booked for any weddings, Because this is a grades run the weekends are hard to do. I will put it on the Calender and hope that nothing covers it up. Because it is the weekend I can only give up 3 hours in the car, so we have to get between that time frame. Jeremy I want to do whats right but I was trying to get Mon-Thursday so I would not have scheduling conflicts. and on those day don't really have any time restraints. So we can shoot for the 11th and if it doesn't book no prob. Your response on 11/24/2011 Again cut and pasted from that e-mail Sounds good: as for the car, the same one we originally chose. I again responded on 11/24/2011 again cut and pasted fro that e-mail 10-4 contact me towards the end of Jan. Jacko I sent and email on Jan. 6th to you again cut and pasted Hey Jeremy,
Looks like we are going to be good dude. I do need a time line as soon as you can though. Keep me posted Jack Shelton There was no response to this e-mail On January 16 I sent a email again cut and pasted from that email Jeremy, Hope this finds y'all well. Just checking in here. Do you have any information for me yet and a time line for me. I am still good but I am getting request for transportation and need to block time. So Please lets get some information down so I don't screw this up (I really don't want to mess up) Thanks in advance Jack Shelton Again no response at this point I did not know if you were alive. I have many many jobs for this weekend and need to like you make a living. I offered you 3 hours in the car and you were fine with that, at least back then. I am embarrassed by missing your wedding but I feel I have gone to great extremes to settle it, and have offered more than any other transportation co. would ever do. Three hours with my car and $80.00 towards what ever you would be spending at your dinner, the Champagne and glasses and all that I would be finishing the night is enough. I don't mind eating a little crow but I'm not the one being unreasonable here. As I stated on the 24 of November and you agreed to was 3 hours. and that is where it stands No more No less. The time line was not an after thought I was asking for it from the first email. I do not play games I'm just trying to run a business and I do it well. I agree I failed on your wedding night, but every now and then Life happens. I am not perfect and never will be, but I am trying to make a wrong right, but the is only so much of me. Your decision Jack Shelton We have tried every way to settle this thing and Im still waiting. Jack and Lisa Shelton
On another note Mr. Greenway or for that mater anybody from his wedding night never tried to contact us, had this happend we would have been able to make it right that night.In response to Mr. Greenways complaint.
We at Special day Limos had a issue with our booking software. I am not making excuses and agree it was un excusable.
We completely refunded his money the very next day and I will post a series of e-mails that went back and forth about trying to do something right from a very bad wrong.
On 10/8/2011 an email was sent to Mr. Greenway
Jeremy,
First off let me tell you how sorry I feel for this. We have not blown a ride for some time now and I can not believe we did on this one. I am so beside my self on the. I will tell you that I had to have a pacemaker put in on Thursday and I am still a little out of the sorts but this is no excuse for what happened. I am setting here looking at your paperwork and it does say the 8th but defiantly AM so I was not thinking and figured it to be Saturday night late or Sunday Morning. I have done the refund but would like to make it up to you if I can. I would be honored to take you and your partner on a special date night any time Monday threw Thursday for dinner some ware. I will pick you up in the car of your choice and take you to dinner and stand until your done then take you back home, at no charge. I will also give you that bottle of Champagne and other freebies we had for you. I know this will not correct the wrong of Friday night but it is what I can do. I Feel awful.
Thanks in advance for considering this.
Jack and Lisa Shelton
On 10/15/2011 I got a return email from Mr. Greenway
Thank you, and thanks for completing the refund.
I also appreciate the offer, and if you're available, tomorrow night is his birthday - so this could be a great way to be picked up, taken to dinner, and brought home,
Please let me know if you can arrange that on such short notice.
Best,
On 10/15/2011 We responded
Hello Jeremy,
We have 11 weddings today and 7 on Sunday afternoon and night, So tomorrow is not going to work. I would ask that we do a surprise on Monday-Thursday. We do have a wedding on Thursday night in the 66 Princess but I can have another driver do that and it still leaves both Bentley's available. Tell him you have a great surprise for his birthday and Pick an evening and car. I am asking that you keep dinner around 40.00 a plate and you supply your on drinks at dinner. (sorry for that we are not rich lol) but I will still be in tux and will still do the bottle of champagne and glasses at the drop off. You will have to help me with the address of the restraint you would like to go to and your home address to be picked up at. The 1956 Bentley is very elegant and is my recommendation to you. Please let me know if this works ASAP so I can plan around it.
Talk to you soon.
Jack Shelton
On 10/15/2011 Mr. Greenway responded
Feb 10 or 11?
On 10/15/2011 we responded
We can shoot for the 11th that is Friday night and right now is not booked for any weddings, Because this is a grades run the weekends are hard to do. I will put it on the Calender and hope that nothing covers it up. Because it is the weekend I can only give up 3 hours in the car, so we have to get between that time frame. Jeremy I want to do whats right but I was trying to get Mon-Thursday so I would not have scheduling conflicts. and on those day don't really have any time restraints. So we can shoot for the 11th and if it doesn't book no prob.
Thanks in advance for understanding
Jack Shelton
On 10/15/2011 Mr Greenway responded
Weeknights are going to be difficult but I'll try to think of a night that might work.
I appreciate your offer, and let me express to you how much anger I had to work through to even be in a place to accept it, so if you're going to make an offer such as this, you'll need to be flexible.
Just imagine coming out of your wedding reception with 180 guests with sparkers and photographers to find no waiting car and then having to deal with catching a cab at 1 AM.
The fault is entirely yours.
On 10/15/2011 We again responded
Jeremy I am being flexible bro. I understand the embarrassment because the same thing happen at my wedding 24 years ago when the triple stretches we first offered and I booked one. I want to do your Friday the 11th thing and have it on the books and really Feb. is not a hot months for us. and that is why I'm concerned about it. as its very hard to pay bills Jan. and Feb. that's the only concern. Bro. if there is a week date you can make work great. if not we will do our best to take car of this on the 11th because I want to get this done. I'm sorry and you deserve it that simple. I am a good man and I really want to make this right. I did refund all your money (as I should have) other co.'s would have given you grief on this because I have had that also happen with other Co.'s I have partnered with. Having said all this lets move forward and let the paper fall where it does. If I get to the point I need to talk to you about the 11th then I will. Because it is a Friday there is a little more flex then Sat and I do have 3 cars so I can move around a lot. I also need your choice on the car sir so I can block around it. Also we need a time stamp that is up most important. Thanks for talking to me bro. we will work it out.
Thanks again
Jacko
On 11/23/2011 Mr. Greenway responded
Will you be able to accommodate 2/11?
On 11/24/2011 We responded
Hey Jeremy,
At this point Yes Feb. is a slow month for us so should be ok. I would appreciate that we touch basses again on the middle to the end of January but at this point it looks good. We are pulling the 56 white Bentley of line for the month of Feb. though as we need to rebuild the front end on it and it will be apart for approx 3 weeks so it wont be available for that week end but the other two cars are open at this point. So kind of have a mindset for the silver car or the 66 princess ok? Just stay in touch we will get er done.
In His Grip
Jack Shelton
On 11/24/2011 Mr. Greenway responded
Sounds good: as for the car, the same one we originally chose.
On 11/24/2011 We responded
10-4 contact me twords the end of Jan.
Jacko
February started to book on the first week of January we sent Mr. Greenway an email 01/06/2011
Hey Jeremy,
Looks like we are going to be good dude. I do need a time line as soon as you can though. Keep me posted
Jack Shelton
There was no response from Mr. Greenway
On 01/16/2011 we again tried to contact Mr. Greenway and a email was sent
Jeremy,
Hope this finds y'all well. Just checking in here. Do you have any information for me yet and a time line for me. I am still good but I am getting request for transportation and need to block time. So Please lets get some information down so I don't screw this up (I really don't want to mess up)
Thanks in advance
Jack Shelton
Again Mr. Greenway chose not to respond
On 02/9/12 I finely get a time line that covers over 6 hours of transportation. And we only agreed to 3 hours. I never got any return on time lines before the 9th and have now got the car booked considering a 3 hour spread some where in the day not really knowing if he was even alive because of no response.
On 2/9/2011 I responded with this email, and frankly I don’t know how much more I could offer and have had no response yet and it can still be done.
Jeremy I sent you on 11/24/2011 This is copy and pasted from past e-mails it state that I can give you only 3 hours
We can shoot for the 11th that is Friday night and right now is not booked for any weddings, Because this is a grades run the weekends are hard to do. I will put it on the Calender and hope that nothing covers it up. Because it is the weekend I can only give up 3 hours in the car, so we have to get between that time frame. Jeremy I want to do whats right but I was trying to get Mon-Thursday so I would not have scheduling conflicts. and on those day don't really have any time restraints. So we can shoot for the 11th and if it doesn't book no prob.
Your response on 11/24/2011 Again cut and pasted from that e-mail
Sounds good: as for the car, the same one we originally chose.
I again responded on 11/24/2011 again cut and pasted fro that e-mail
10-4 contact me towards the end of Jan.
Jacko
I sent and email on Jan. 6th to you again cut and pasted
Hey Jeremy,
Looks like we are going to be good dude. I do need a time line as soon as you can though. Keep me posted
Jack Shelton
There was no response to this e-mail
On January 16 I sent a email again cut and pasted from that email
Jeremy,
Hope this finds y'all well. Just checking in here. Do you have any information for me yet and a time line for me. I am still good but I am getting request for transportation and need to block time. So Please lets get some information down so I don't screw this up (I really don't want to mess up)
Thanks in advance
Jack Shelton
Again no response at this point I did not know if you were alive. I have many many jobs for this weekend and need to like you make a living. I offered you 3 hours in the car and you were fine with that, at least back then. I am embarrassed by missing your wedding but I feel I have gone to great extremes to settle it, and have offered more than any other transportation co. would ever do. Three hours with my car and $80.00 towards what ever you would be spending at your dinner, the Champagne and glasses and all that I would be finishing the night is enough. I don't mind eating a little crow but I'm not the one being unreasonable here. As I stated on the 24 of November and you agreed to was 3 hours. and that is where it stands No more No less. The time line was not an after thought I was asking for it from the first email. I do not play games I'm just trying to run a business and I do it well. I agree I failed on your wedding night, but every now and then Life happens. I am not perfect and never will be, but I am trying to make a wrong right, but the is only so much of me.
Your decision
Jack Shelton
We have tried every way to settle this thing and Im still waiting.
Jack and Lisa Shelton
On another note Mr. Greenway or for that mater anybody from his wedding night never tried to contact us, had this happend we would have been able to make it right that night.
Awesome! We rented the 1966 RR Princess Vanden Plas Limousine from this vendor. We were very pleased with our service! Jack was our driver and was so nice and generous with his time with us. He offered to drive us around after we left our reception and gave us a bottle of champagne, champagne glasses and chocolates. Jack was professional and easy to work with. The car was beautiful and we can't wait to get our photos back! Everything met and exceeded our expectations.
We rented the 66' Rolls for our exodus from the our wedding venue. Our driver, Jack, was professional and personable so we had a blast! And to top it off, he and Lisa presented us with champagne once we arrived at the hotel! Talk about rolling out the red carpet!! I would HIGHLY recommend this company if you're looking for that vintage feel in a sweet car!!
They did a very nice job. The only negative is that we were told that the vehicle would be refurbished before our wedding and it was not. But, we didn't even notice in the dark. The silver Bentley was the perfect exit from our ceremony and will look gorgeous in the photos.
We were very pleased with Special Day Limo. The car was great and the driver was very friendly. They were very easy to get in touch with and helpful in selecting a car. They provided extra personal touches that most of the other companies did not. We were very happy with Special Day Limo.
I really wanted a classic car to take us from our reception to the hotel after our wedding. Special Day Limos/Wedding Trans had the best price for a short trip, since they allowed us to rent for just one hour. The woman who helped me book was very nice and even addressed my concerns from reading other reviews on Wedding Wire.
Our driver arrived right on time and had the red carpet rolled out for us before our big sparkler exit. He was super-nice during the ride and also let us stop for pictures a little before the hotel so we wouldn't get mobbed by our guests. Per my request, Wedding Trans had a bottle of champagne, glasses, and chocolates for us to take to the hotel, which was awesome since our hotel was supposed to provide that as well and forgot ;)
If you want to make it to your destination, dont use this company. Their cars are gorgeous; however, they dont work. We used them to get us from our reception to our hotel in downtown. We got about halfway to the hotel when the car overheated and left us standing on the side of the road for about half an hour. Our driver was great, he was very apologetic and super friendly. When I called the company 2 days later to request some sort of refund, they told me that I had been quoted some amazingly low rate that they had never heard of and couldnt understand how I had gotten such a low rate. They said that since I had received such a low rate, the best they could do was give us $50 bucks for a dinner out. I understand the cars are 50 years old and stuff happens. but if you are in the customer service business and you leave a bride and groom stranded on the side of the highway at 10pm for half an hour, there should be some sort of compensation for that when we paid you for services that didnt include standing alongside the highway on the most special night of our lives. After reading the other reviews, I would recommend not using them as this appears to be a theme.
We had a great experience with Tim and A White Rolls Royce. Tim responded promptly to our emails and kept in touch about the time and drop off location. The Rolls Royce was beautiful, and our driver was very friendly and accommodating. I would definitely use them again!
I strongly recommend any brides NOT using Tim Lorenz. I got married on September 10th 2010 and had booked Tim for an hour and a half. Tim was meant to arrive at 3.30pm but I had to call him at 3.40pm to find out where he was, he told me he was running late due to traffic. He then called me back at 3.50pm to tell me he was going to be about another 15 mins late because the original driver had to get a flight home as his sister had tried to commit suicide (although Tim had emailed me the night before stating he would now be driving us). After waiting about 40 mins for him i told him to turn around and go home, all i wanted was a full refund. Tim is full of excuses, i do not care what the reason was, i paid for a service and did not get it. Although he did give me a full refund i highly recommend no-one using him. Please do not make the mistake i did and book him.
A White Rolls Royce or Wedding trans( They use both names) provided terrible service on my wedding day. We were left at the church to wait for over thirty minutes. They called our wedding coordinator and said they were stuck in traffic. There was no traffic so I am not sure why they used this excuse. My husband called and they said it would only be another 5 minutes and it took longer than that. When the driver picked us up up, he didnt know where he was going and my husband had to give him directions to our reception. When I heard the negative reviews before, I thought I would give them a try anyways. They did not meet their commitments and offered for us to use the car on another day other than Saturday. I planned to use them on my wedding day, not to joy ride around Atlanta. Very disappointed, go with another company.
They did a great job. I was impressed that the price was better than a limo would have been for the same thing. They arrived early and guests loves taking pictures with the car. They had come up a few days early to find the place and drive to where we were staying to ensure they knew where we were going. I thought that was really cool. Our driver did a great job of knowing how much and how little to talk to us on the ride. I mean, we were a bit distracted! It was a slight let-down that they didn't have the champagne they said we'd have in the car, but, our venue sent us home with some, so it was fine for us. Another couple might find it a shame. Overall, it was a great value compared to everything else and we ended up having a wonderful and memorable getaway!
We used A White Rolls Royce for our transportation from the wedding to our hotel. Our car showed up on time and decorated with ribbons and a "just married" sign on the back. A red carpet and rope were rolled out for us and our guests got a huge kick out of watching us get into the car for our departure. We didn't end up with the car that we had originally wanted but we knew that ahead of time and enjoyed the one that we ended up with. There was a little confusion on the front end of the planning process but it was all cleared up long before the wedding. They provided us with good service and a quality vehicle which is exactly what we wanted.
This company, and the owner Tim, is low class. One of the worst experiences I’ve ever had. Avoid them. After verbally (and by email) committing to a 15 minute different time frame 3 days before the wedding, he informed me with a call 14 minutes before I was walking my daughter down the aisle that he shouldn’t have agreed to it. He said he had another event he might be late for (which I’m sure was a lucrative job he booked the day of our event). He gets into a shouting match with me right before my daughter’s wedding and finally tells me he will honor his commitment, but that I don’t get “one minute” past our agreed time. The arrogant, cocky, and completely insensitive attitude was incredible. He then shows up at the reception and says he has changed his mind, and will not take my daughter and husband by our home to change clothes and get their luggage because he doesn’t think he will have enough time. We nearly end up in a fist fight in the foyer of the reception facility because of his obstinance.I end up having to leave the reception and drive luggage down to my daughter and husband (90 minute round trip). By the way, we were on the phone with my daughter when he arrived at their hotel with 21 minutes to spare. Going by our home (which was on the way) would have added about 5 minutes, so there was plenty of time. What a nightmare this guy was. And of course, no refund or adjustment whatsoever.
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