We've Got the Keys 4.3 out of 5.0 4.4/5.0
We've Got the Keys
922 Caroline Street, Key West, FL 33040
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305-295-9906
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Overall Rating
Quality of Service:
   4.5 out of 5.0 (4.5/5.0)
Responsiveness:
   4.2 out of 5.0 (4.2/5.0)
Professionalism:
   4.3 out of 5.0 (4.3/5.0)
Value For Cost:
   4.2 out of 5.0 (4.2/5.0)
Flexibility:
   4.4 out of 5.0 (4.4/5.0)

Endorsements
"The true wedding planning experts in the Keys!!! We look forward to working with their brides and planners whenever in the Keys! A+ Professional and extreme attention to detail."
"We have had the priviledge to work with We've Got The Keys for many years, they truly are professional! What a joy to go to an event and see them working it! Even the smallest detail is not overlooked, the dreams and visions of the bridal couple become the dreams and visions of We've Got The Keys! We wholeheartly endorse this company!"

 
Sort By:
April
Wedding: 08/02/2008
Reviews: 2
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Kristin & Allison were absolutely FANTASTIC! I had to plan my destination wedding via email and phone calls and it far exceeded my expectations! To say it was perfect is an understatement! They go far above and beyond to make sure you have the wedding of your dreams! I would recommend them to any and everyone looking for a high level of service with a personal touch! They are a class act!

Reviewed On:
08/21/2008

Services Used:

Karen
Wedding: 06/15/2008
Reviews: 1
4.9
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:4.5 out of 5.0(4.5/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

I worked with Kristin Artz at We've Got the Keys for my June wedding. Kristin was absolutely faboulous and a God-send as I planned the destination wedding. Both my Mother and I are extremely organized and very much used to being the people who pull things together. I was not sure how either one of us would deal with a wedding planner - I can say wholeheartedly that we both were EXTREMELY comfortable working with Kristin and did not lose a minute's sleep worrying about the details of the wedding. She presented options on vendors, gave me the opportunity to check out their websites/talk to them and make my own decisions (I never felt that she was pushing me toward one vendor or another). However, when I asked for her to make a recommendation she did not hesitate and I had THE BEST photographer, florist, music, etc that I can imagine. I had my dreams about what the perfect tropical wedding would be....and kept putting myself in check because I did not want to be let down by reality. I can say that the wedding far surpassed what I had hoped for - it really was a fairy tale day. Kristin showed her knowledge of the lcoal vendors, shared ideas from various weddings she'd done over the years, but in the end my wedding wasn't a cookie cutter of other's she'd done. It was beautiful, unique and reflected my own personality. Do not hestitate to spend the money and hire Kristin to plan your wedding. It will be the best money you spend in the entire wedding process!

Reviewed On:
08/29/2008

Services Used:
Photography, Flowers & Decor, Wedding Cake, Ceremony Music, Videography, Officiant, Beauty & Health, Wedding Planning

Linda
Wedding: 05/26/2008
Reviews: 1
4.9
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:4.5 out of 5.0(4.5/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

5 stars. Kristin Artz was our wedding planner and she was just great. She has incredible relationships with all the local vendors. She had a collection of ideas from past weddings and was able to give us some great ideas. She became such a big part of my life that I really missed her when the wedding was over. I took her advice and "let go" on my wedding day. I didn't stress over a thing and Kristin had everything taken care of. We had an incredible amount of coordination required on the day of and everything came off perfect. I still can't believe it all came together so well. Kristin also stayed until the end of the reception and made sure everything left was returned to our guests. You should not do a wedding in Key West without Kristin.

Reviewed On:
07/22/2008

Services Used:
Wedding Planning

MeganShep
Wedding: 05/24/2008
Reviews: 1
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Kristin Artz was my wedding planner for my recent destination wedding in Key West. I felt that she connected us with all of the best vendors in Key West and was an incredible liason that communicated our needs with all the vendors for my family since we were many miles away. I completely trusted her opinion and judgment in the wedding planning process. She made us feel like we were her only clients', though we knew she had many, many other weddings going on during our planning process. She feels like a close friend by the end of it all and it was sad to say goodbye when it was all over. I could not have imagined a more perfect and beautiful wedding, and it would not have been so easy and wonderful without her!

Reviewed On:
08/21/2008

Services Used:
Wedding Planning

MStarkey
Wedding: 05/17/2008
Reviews: 2
4.8
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

One of the hardest parts about having a destination wedding is not being able “see” the progress that is being made. You just have to trust your wedding coordinator. We were referred to We’ve Got the Keys by Fury Water Adventures after deciding to have our wedding aboard one of their catamarans. We worked with Larissa from start to finish. Larissa always responded to my emails within hours. She was able to offer thoughtful and creative suggestions to keep us within our budget. She even helped us compile a wide list of accommodations for our out-of-town guests.

Since we live in Tampa, we were able to take a day trip to Key West a few months prior to the wedding to meet with some of the vendors Larissa suggested to us. Although the office was closed, Larissa gladly made time to meet with us and go over a list of questions I had.

Four days before the wedding Larissa called with the news that the catamaran we were getting married on had broken down. She assured us that we had nothing to worry about. There was another catamaran available, and although it was smaller than the one we had reserved, our guests would still be comfortable with room to spare. Her calm demeanor and reassuring attitude kept me from having a melt down. The boat ended up being perfect.

The day of the wedding, Larissa was at the dock greeting our vendors and helping my friends decorate the boat. She gathered all of our guests at the designated meeting place and had everyone on board right on schedule.

Our friends and family are still talking about our wedding, and how impressed they were with Larissa and the Fury crew. I happily recommend We’ve Got the Keys, and someday I hope to work with them again!

Reviewed On:
01/02/2009

Services Used:
Wedding Planning

Melissa
Wedding: 05/10/2008
Reviews: 1
0.0
out of 5.0
Quality of Service: 0.0 out of 5.0(0.0/5.0)
Responsiveness:0.0 out of 5.0(0.0/5.0)
Professionalism:0.0 out of 5.0(0.0/5.0)
Value For Cost:0.0 out of 5.0(0.0/5.0)
Flexibility:0.0 out of 5.0(0.0/5.0)

We used "We've got the keys" to help us with our wedding planning. Kristin Artz was the person I spoke with moslty over the phone and Larissa was our wedding day planner. We paid for the full-service package which includes finding the vendors, conference calls throughout the months of planning, and day of planning. They were absolutely horrible! Not only were they hard to get ahold of over the telephone during the final months before the wedding, the day of the wedding they virtually were not there.

At 7 pm, the ceremony was to begin. Larissa was no where to be found. I tried calling her on her cell phone and got her voice mail!!! While the men waited outside in the heat, the women had no clue where to go or what to do. Not to mention, I had to track my flowers down myself. During the reception, Larissa came up to me more than once to ask me "what do you want to do now?" This was very stressful, because we hired them to guide us during the ceremony and reception. On top of all the screw ups, we were over charged $5,000 due to a HUGE mistake they made by not giving the restuarant our final head count. In the end we had to pay it b/c we signed the original contract and "We've got the Keys" suddenly had amnesia. Luckliy the restaurant was great, the cake was great, and people had a good time regardless. I just wish I did not have such horrible, stressful memories of my wedding day - thanks to "we've go the keys".

We've Got the Keys responded with the following comments:

We are in complete dissagrement with this review. We are dissapointed with Wedding Wire's decision to post this after our formal dispute, Despite letters of support that we provided from several other vendors that worked with us on this event. We would be happy to discuss this with any future client who may have concern over this review.

Reviewed On:
08/06/2008

Services Used:
Wedding Planning

ABarneby
Wedding: 04/19/2008
Reviews: 2
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Kristin at We've Got the Key's made our dream come true. She was increadibly easy to work with and ensured all of our needs were met. She had excellent reccomendations and relationships with all the vendors on the island which made working with them a delight. She truly made our wedding exactly what we wanted - stress free. I would do it a hundred times over with her. I highly reccomennd her and We've Got the Key's.

Reviewed On:
08/22/2008

Services Used:
Wedding Planning

Erika
Wedding: 04/05/2008
Reviews: 6
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

I am a super organized person and was convinced I could do all my wedding planning without a professional planner and I did, but then at the last minute got nervous and decided to hire a day-of planner. This was probably the best decision I made, as I didn't have to ask any of my family or guests to do any tasks for me that day or deal with vendors or check on things, etc. All my guests were able to just sit back and enjoy the day. I had a lot of the preliminary conversations with Kristin Artz and Fiona Garvie was the actual day-of planner. Both women were so sweet and organized. I would highly recommend this company for Key West brides. I will also add that I found a couple of other planners on the island, selling services at a fraction of the price of We've Got the Keys, but inquired with my other vendors in regards to their reputations and let's just say it's a small island.....and I decided to go with We've got the Keys.

Reviewed On:
04/21/2008

Services Used:
Wedding Planning

patrick
Wedding: 03/26/2008
Reviews: 1
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

OK, so I will be the first groom to write a review.

Everything positive that everyone else has written is true. From the first phone call from NYC to the morning we left Key West 6 months later, Kristin and her staff were there for all of our needs. After reading all the other reviews, I know it was not only for us, but she definitely knows how to plan, organize, and come through with an amazing wedding.

Like Erika wrote, there are less expensive options out there, but Kristin was able to keep very close to our budget and was very worth it. Borrowing from a credit card commercial... A wedding planned by Kristin from We've Got the Keys, $XXXX. A happy and stress free bride on HER wedding day, priceless, in more ways that I can count.

Reviewed On:
08/22/2008

Services Used:
Wedding Planning

Erin
Wedding: 02/29/2008
Reviews: 1
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Our Key West wedding was everything we dreamed of and more -- thanks to Kristin and We've Got the Keys. Kristin is, in a word, amazing. She helped me coordinate every aspect of our wedding from the wedding invitations to the wedding reception. Throughout the planning process Kristin seemed to respond to my questions and concerns before I had even voiced them. By the time the wedding arrived, all I had to do was show up and enjoy myself. You should not plan a wedding in the Keys without Kristin. She is worth her weight in gold.

Reviewed On:
08/21/2008

Services Used:
Ceremony & Reception Venue, Catering, Photography, Flowers & Decor, Wedding Cake, Band, Ceremony Music, Invitations, Officiant, Event Rentals, Wedding Planning

KW Bride
Wedding: 01/26/2008
Reviews: 5
2.6
out of 5.0
Quality of Service: 4.0 out of 5.0(4.0/5.0)
Responsiveness:2.0 out of 5.0(2.0/5.0)
Professionalism:2.0 out of 5.0(2.0/5.0)
Value For Cost:2.0 out of 5.0(2.0/5.0)
Flexibility:3.0 out of 5.0(3.0/5.0)

It was the most beautiful wedding I could imagine! It was designed wonderfully, it was creative, it worked. I can not believe they pulled it all together for as complex as it was! However, I found they were not very organized up to the planning date as far as tracking my preferences, requests, discussions. I constantly had to remind them about things that I wanted. Even having provided specific instructions, with PICTURES, it isn't always what I got. The initial plans provided was no where close to my budget - it blew it out of the water. Even scaling back, it still cost me 2 times what I really wanted to spend. Their attitude was, "well, we could do it another way but that is not what you want." Also, there were several 'hidden' costs. We spent $675 on beads to separate a space that were ONLY RENTED!!!!, which was never sufficiently disclosed to us!!! I asked for one flower, I got 10. When I asked the planner I was told the flower vendor wanted to order 10. When I called the flower vendor, she said this is what the planner said. When I was first on to this, I asked the planner literally in an email, how could one flower cost $250 and she wrote back to me that it was a very rare flower!!!!!!! When I asked if I had to pay for liquor for pregnant people, my planner told me no. Three days before I was informed I had to. The planner said they would pay this and NEVER paid it - even though after several follow up emails the planner said I should have received a check. When I asked the planner for a box to stand on for pictures; I got a bil for $200 because she had a sturdy one custom made. I WAS IN COMPLETE SHOCK!!!!! She said she could mail it to me after the wedding, but I would pay for shipping. I could go on, but I ramble.

If you do decide to use this planner, go with a really low number so at least you come in close to your real budget. Also, DO NOT ALLOW the planner to SIGN ANY CONTRACT ON YOUR BEHALF OR CHARGE YOUR CARD FOR A SINGLE PENNY WITHOUT AN ITEMIZED DETAILED TO THE NTH DEGREE INVOICE THAT MUST BE PRE-APPROVED BY YOURSELF AT LEAST 30 DAYS IN ADVANCE.

We've Got the Keys responded with the following comments:

This certainly was a Beautiful Wedding! The Staff at We've Got the Keys all worked round the clock to do everything in our power to Satisfy this Client. The General Manager of the Resort that held this event even requested all his staff be on hand to oversee this event as they knew she needed extra attention. Some clients are simply not going to be satisfied no matter what! We shared over 1000 e-mails with this client and do have a very detailed record of her approvals on all details, costs and last minute requests that we were able to accomodate! We are dissapointed to see that our efforts were not appreciated.

Reviewed On:
09/05/2008

Services Used:
Wedding Planning

Karen
Wedding: 11/02/2007
Reviews: 1
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Kristin Artz made are wedding day memorable and stress free. She is responsive to your needs and offers great suggestions. Her relationship with vendors on the island get you the best prices and services. The photographer captured priceless candid shots and the beauty of Key West. Kristin dealt with the hotel to ensure our guests had the best view of the water and a back-up plan in case the approaching hurricane became a problem. She found the soloist, the makeup artist and the most delicious wedding cake with a tropical theme. Our friends and family are still talking about Kristin, she is a consummate professional.

Reviewed On:
08/26/2008

Services Used:
Ceremony & Reception Venue, Catering, Photography, Flowers & Decor, Wedding Cake, Ceremony Music, Invitations, Officiant, Transportation, Beauty & Health, Event Rentals, Wedding Planning