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Doubletree by Hilton Hotel Charlottesville Reviews

Doubletree by Hilton Hotel Charlottesville

Doubletree by Hilton Hotel Charlottesville

Charlottesville, VA
4.6 out of 5 rating, 16 Reviews
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Reviews

4.6 out of 5 rating
16 Reviews
  • Quality of service
    4.7 out of 5 rating
  • Average response time
    4.6 out of 5 rating
  • Professionalism
    4.6 out of 5 rating
  • Value
    4.6 out of 5 rating
  • Flexibility
    4.7 out of 5 rating
93% Recommended by couples

Awards

16
WeddingWire Couples' Choice Awards 2013 Winner
  • O
    Ola Sent on 05/20/2017
    5 out of 5 rating
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    The DoubleTree was great to work with. We have used the in the past for an event and I know others who have used their services. They were very organized in setting up a tasting an helping us figure out decor. They provided all of the tables, linens, catering, etc. They were very accommodating in how we wanted tables laid out (alternating colored napkins with matching chair sashes) and even gave us the option to use their vases, mirrors, and tealights. Midway through the process, the original event organizer left the hotel and we weren't informed. This could have been disastrous! Thankfully we asked for a final walk through, because otherwise we would have never known. The new event organizer, Bridget, came in and assured us everything was going to be ok. She had been the previous organizer there and knew how everything worked. She walked us through the reception space and showed us how everything would be set up. She then sat down with us to make sure the fine details were correct (we had requested slight adjustments to their menu options). Bridget made me feel very calm and I felt she had it all under control. We were able to drop off the decor that we had (centerpieces, guestbook, card box, escort door charts, and cake pop favors) a the day before the wedding (she said it could be done anytime in advance). The reception went off without a hitch! We requested to have some of the cocktail hors d'oeuvres reserved for us at our sweetheart table. The food was great and plentiful. We got compliments from everyone.
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    Chelsie Sent on 09/22/2015
    5 out of 5 rating
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    I cannot put into words how pleased I was with Samantha Giles who served as wedding coordinator and my go to for everything throughout the planning process! She was beyond professional and SO on top of things! She is one of the busiest people I have ever met with all that she coordinates and does for the hotel but she made me feel like I was the only person she was working with - that's how personable and efficient she was! The value we got for the money spent was so worth it and it was so convenient being able to have everything all in one location! The food was great and the customer service was phenomenal! I highly recommend this hotel as a wedding venue and reception location.
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    Bethany Sent on 12/16/2014
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    Samantha was amazing to work with, she made everything about planning our wedding easy and stress-free! All of our guests loved the food we picked for dinner; the chef here is really amazing. They have multiple choices for ballrooms, and ours had a great outdoor patio area that was perfect for the cocktail hour. It was a beautiful hotel, and with Sam's help our wedding was perfect!
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  • User1192562 Sent on 06/08/2013
    5 out of 5 rating
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    Sam Giles was wonderful and helpful. She helped my now wife and I through the whole process of our wedding. One piece of advice for anyone planning a wedding, either at the DoubleTree or anywhere else is to jot everything down that you talk about with your wedding coordinator at the hotel and email them a few days later to confirm everything that you talked about in done.
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    Liz Sent on 06/04/2012
    5 out of 5 rating
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    All the food was delicious and very attractively served!
    The venue was beautiful and the vendor worked wonderfully with
    us to help us achieve the look we wanted for our
    daughter's wedding reception! The wedding package included
    everything!
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    Sandra Sent on 05/21/2012
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    Angela Maher was very patient and a true professional at all times. We thank Angela and the Doubletree staff for a wonderful wedding reception. Smooth as silk!
  • Elayne
    Elaine Sent on 04/05/2012
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    Doubletree Hotel made my wedding more than I could have ever hoped for! Everyone was VERY helpful throughout thelanning process and upon check in it seemed as though the whole hotel was at my disposal. I a, sure it was nothing like that, but every need I had was taken care of immediately. The ceremony and reception went off without a hitch and the food was excellent!,
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    Margaret Sent on 04/06/2012
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    Excellent customer care and service. Food was outstanding!
  • C
    Laura Sent on 04/06/2012
    4.9 out of 5 rating
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    The DoubleTree in Charlottesville did a masterful job of providing a delicious morning after brunch, being flexible as to location due to the weather.
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    Renee Sent on 04/25/2010
    4.9 out of 5 rating
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    The Doubletree Charlottesville Hotel was the perfect choice for hosing our wedding reception this year. They handled our block of guest rooms so that I didn't have to be involved with that aspect of the plans, there was a concert in town that weekend, which made lodging scarce however the Doubletree made every effort to accommodate all our guests.

    We found the rooms to be lovely,the service superb and the overall atmosphere outstanding. When we walked into our reception on the day of our wedding we were amazed with how beautifully the hotel had executed our vision. Planning a wedding is a daunting task, however,the catering & wedding manager, Linda Winkler did an amazing job of helping me decide & finalize arrangements at the hotel. They had done everything we'd asked, going above & beyond our imagination.

    My husband & I had high expectations for our wedding day, we insisted that everything be elegant, & our guests be well taken care of. The Doubletree delivered it all. The food was amazing, the staff extra attentive, & the overall atmosphere provided by the hotel decor was exactly what we'd hoped for. I would without hesitation recommend the Doubletree Hotel to any bride searching for a wedding venue...& frankly, for anyone looking for a hotel stay!





  • E
    Emily Sent on 04/11/2012
    4.7 out of 5 rating
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    The layout was great!! I food was yummy! Some of our guest wanted to leave so we moved some things up, like cutting the cake, and they were very flexable with the time.
  • A
    Akanksha Sent on 05/29/2014
    4.6 out of 5 rating
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    We had a very intimate, 15 guest wedding at the DoubleTree Charlottesville during the most crazy weekends in Charlottesville (Graduation weekend). I am a UVA grad and wanted to get married in Charlottesville, although it was a very short notice for any venue.

    First, I was very thankful that the hotel gave me a quote that worked under my budget for the weekend that was crazy busy. Second, all the hotel staff made special effort to make the logistics, lodging and the event as smooth as possible for everyone. The property is beautiful, the staff dedicated to making your BIG day memorable and the food was amazing (catered by DoubleTree). Their wedding packages are perfect for a small intimate wedding like ours (we did a lot of research across different vendors before signing up with DoubleTree Charlottesville)

    We planned our wedding on a very short notice and there is no way we could have pulled it off without the amazing professionalism, responsiveness of the DoubleTre staff. All our guests had a great time, and we wholeheartedly recommend this place to anyone who wants a "no tension" wedding! Our guests and us stayed there for four days and it was a great time!
  • E
    Samantha Sent on 02/09/2012
    4.6 out of 5 rating
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    We got married on the outdoor terrace which was perfectly laid out. There were even tables and chairs placed out on the terrace for our reception and cocktail hour for our smoking guests. We had our reception inside the Ballroom and it was wonderful. I had arranged to come in and put up my own centerpieces and such, and everything was perfect and ready to go for me to get in and out the night before. The food was absolutely delicious and the perfect temperature, the wait staff was very professional. We did not have an open bar, and instead opted for a cash bar. My guests didn't use the cash bar offered, and instead went upstairs to the Hotel Bar because the drinks were cheaper. A couple of guests mentioned they would have liked more frequent refills but that was only a handful of people. We did have a little trouble securing rooms for our guests due to a communication issue with Mrs. Payne, but that did eventually resolve. We arranged to dress for the ceremony in two of the meeting rooms and they had equipped the rooms with ice, water, and coffee. We had also gotten a jacuzzi suite for the night of our wedding and it was absolutely beautiful, comfortable, and inviting. Ryan was our coordinator and he is phenomenal!
  • N
    Jean Sent on 04/23/2012
    4 out of 5 rating
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    The Promenade ballroom at the Doubletree is a beautiful reception venue. We were very grateful that the Doubletree was willing to work with us to create a custom catering package since we did not want an open bar. We were able to simply provide wine service during dinner, which was perfect. We only had two cons about the Doubletree. The first is that they say they will provide you with a free wedding night in one of their jacuzzi suites. We did spend our wedding night there but it did not have a jacuzzi and they made no effort to make our room seem special. They promised to bring my suitcase to the room and I had to call the front desk and ask them to locate it and bring it. The second is that they did not have enough waiters during our reception. I had roughly ~130 guests and 2 waiters so little things didn't get done like our water glasses weren't refilled. And they took a long time to cut our cake and pass it out. Other than those things, it was a beautiful night and our guests raved about the food. our compliments to the chef!
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    Lindsay Sent on 07/14/2010
    3.9 out of 5 rating
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    Overall I was very happy with the Doubletree. The hotel is beautiful, the food was delicious, the staff was attentive. Linda Winkler, the wedding coordinator, is very easy to work with and was very attentive. She was always willing to answer my many questions. It was also very easy to block off rooms for our guests here as well. Just be prepared to have to double-check everything. It took several tries for them to get all the details on our Banquet Order completely right. Then the actual weekend of the wedding, I went check on our welcome bags at the front desk the night before the wedding (after 90% of our guests had arrived) and the majority of the bags had not been given out. Also, I had included very clear, explicit directions on how I want various tables set up in the cocktail hour (place cards, guest books, etc.) and they completely disregarded what I wanted and did whatever they wanted with the tables. So I would just suggest assigning someone to periodically go and check on things throughout the weekend to make sure it's done to your specifications. In general, I was pleased with the Doubletree, I just wish I hadn't handed everything off to them a few days before the wedding and never had anyone go double-check on things.
  • E
    Erik Sent on 11/01/2011
    2.6 out of 5 rating
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    We were hit with a lot of nickle and dime last-minute charges and it was an ordeal to get any definitive information out of some of the staff. The catering staff during the event were good; the food came out right on time and was pretty good, although the rice was overcooked. Hotel rooms were very comfy and clean and the guests had a good time, but it was just very frustrating to get the last minute details complete.
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