Jennifer
Wedding: 11/03/2007
Reviews:
4
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This is a beautiful, elegant place. The food was excellent and the service outstanding. All our guests were impressed.
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Reviewed On:
11/07/2007
Services Used:
Ceremony & Reception Venue
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Shin Young
Wedding: 10/27/2007
Reviews:
5
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Excellent friendly staff during the preparation time and on the day of, I felt that I could trust them to accomodate our, and our guests needs. The only thing I didn't like was their flexibility on the re-allocation of the money that was already paid. We learned one week before the wedding day that 5 of our guests couldn't make it, and we had already paid for everything. We asked Waterford to re-allocate the money ($500) toward an extra hour of open bar but they were not able to do anything about that money. I felt that there was enough time for them to make such a minor change and was very dissapointed. Their strength lies in their people and they were very professional and we enjoyed their assistance.
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Reviewed On:
12/02/2007
Services Used:
Ceremony & Reception Venue, Catering
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Sandi
Wedding: 10/06/2007
Reviews:
5
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Although it seemed a bit pricey when we first looked into it - the Waterford at Springfield was worth every penny that we paid. We did both the Ceremony and the Reception at the Waterford and the combined event location made it very easy for us and our guests. Also there are several hotels near by that you can get very affordable room blocks with. I can't say enough good things about the Waterford. The Bridal room was a wonderful thing to have for getting ready, and for my new husband and I to escape to for a short while right after the ceremony. The support from the staff before, during, and after our event was friendly and highly professional. They really do know what they are doing. And the food! WOW! It was very good. We did a plated dinner and I was a little worried about making sure the right person got the right meal, but the Waterford staff had it covered! I can honestly say that my wedding was lovely and stress-free and the Waterford clearly contibuted to this feeling.
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Reviewed On:
04/13/2008
Services Used:
Ceremony & Reception Venue, Catering
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Kella
Wedding: 10/06/2007
Reviews:
3
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Once we were able to book our date and get one person as our contact person the Waterford was GREAT!!! They're very accomodating and friendly and the food is great. I was a little worried about them having 2 other weddings and a class reunion going on but I never noticed because I was in my room most of the nite.
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Reviewed On:
11/06/2007
Services Used:
Catering
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Eva
Wedding: 09/22/2007
Reviews:
5
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Waterford did an excellent job for my wedding reception. All staffs are very nice and accomondating. Food was delicious. We just wished that Waterford had better steak knife.
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Reviewed On:
10/04/2007
Services Used:
Ceremony & Reception Venue, Catering
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Duped in DC
Wedding: 07/07/2007
Reviews:
6
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We contracted with Waterford in Springfield approximately 13 months in advance of the wedding. The prices go up yearly but the increase was not reflected in our contract as it occurred once we signed on the dotted line. I thought the chicken meals were VERY, VERY good. I was not a fan of the beef. VG appetizers and the drinks are delicious and potent (for an occasional drinker like myself). We did have an episode wherein my cousin obtained and gave her underaged husband an alcoholic drink. Waterford not only cut him off, but her as well for providing it to him. If we had not supported these efforts, the entire table would probably have been cut off. I agreed then and agree now that that was the right policy to follow since they can lose their liquor license and we, too, would have been responsible for him if something had gone wrong once leaving the reception site. The couple got over it and had a lovely time. The only negative I really found was that the wait staff (my prime interface in the hall) stated that they were not tipped by the establishment. Of course, a tip is included and added to the fee with pay as part of the contract. Not sure who was telling me the truth. Very good price for the money.
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Reviewed On:
03/27/2008
Services Used:
Ceremony & Reception Venue
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C
Wedding: 06/16/2007
Reviews:
7
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Waterford is a beautiful venue, modern and elegant. We didn't want your standard reception hall - and we were thrilled when we found this place. Everything was perfect for the reception. Our sales contact changed throughout the year - which made it a bit difficult finalizing things, but otherwise - we had a great experience. Waterford is a great value as well. our guests all commented on how nice it was - and how amazing it was that we couldn't hear any of the other weddings going on at the same time. The food was delicious.
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Reviewed On:
10/07/2007
Services Used:
Ceremony & Reception Venue
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Michele
Wedding: 05/05/2007
Reviews:
5
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This one is hard to rate. When we booked our wedding with the Waterford Traci was our coordinator and she seemed nice, a bit bitter about her private life but enthusiastic about our wedding which was weird. Regardless we thought the site was beautiful (and is).
Unfortunatly Traci was leaving the Waterford a few days before our wedding, in turn we were treated horribly. The bridal room she told us we had we apparenly didn't have and were kicked out of a vacant bridal room and left to sit by a fountain for 30 mins. There was much confusion with the staff and many decided to ignor us when we tried to get answers.
My advice is that if you do book with the Waterford, make sure the bridal room is in your contract, that the BEO lists exactly EXACTLY what you want and make sure you have the correct copy before your event. Regardless of the amount of times I pointed out questionable areas in my contract Traci reassured me that it would be changed and I allowed myself to trust her.
The management at Waterford will only want your opinions if the event whent smoothly otherwise they'll treat you like dirt once they have your money which is unfortunate since they do have a nice venue and their food nice too.
Also, another word of advice is have a coordinator at your event to boss around the employees here otherwise you'll be left at your cake table ready to cut the cake without any plates or forks and with a staff that isn't interested in getting you one :\
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Reviewed On:
10/23/2007
Services Used:
Ceremony & Reception Venue
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Carol
Wedding: 08/12/2006
Reviews:
5
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We worked with Traci and Tim in our planning and Chris was our day of contact. When we first signed up for the Waterford to be our ceremony and reception place they were not yet open. They still had several months of construction before their opening date. Tim was able to show us pictures of what the place would look like and when they opened it was even better that we had thought! They were the complete package, everything we needed and wanted for a fraction of the cost of the other places we had looked into.
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Reviewed On:
05/24/2007
Services Used:
Ceremony & Reception Venue, Catering
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Karen
Wedding: 08/12/2006
Reviews:
3
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The staff at the Waterford at Springfield made my planning experience so easy! They were accomodating in every way and so very professional. My ceremony was in one ballroom to perfectly fit my 100 guests, then they were ushered into the cocktail room with butler-passed orheaves and other food stations, and then ushered into another ballroom for the reception. You must stop by this new facility to see their beautiful chandeliers in their ballrooms plus talk to their staff to see everything they will offer at a low competitive price.
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Reviewed On:
04/06/2007
Services Used:
Ceremony & Reception Venue, Catering
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4.3/5.0
