Vintage Auto Rental of Memphis

Vintage Auto Rental of Memphis

TN 38138
 
4.9
out of 5.0
Quality of Service:
(4.9 / 5.0)
Responsiveness:
(4.9 / 5.0)
Professionalism:
(4.9 / 5.0)
Value:
(4.8 / 5.0)
Flexibility:
(4.9 / 5.0)
4.9/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 4.5
  • Flexibility: 5.0

Terrific cars benefiting a great cause. So happy to help out.

  • Wedding: 01/31/2013
Services Used: Transportation
4.9/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 4.5
  • Flexibility: 5.0

Great service. Our Rolls Royce was spectacular!

  • Wedding: 11/25/2012
Services Used: Transportation
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

Perfect. Absolutely PERFECT. What a great Bentley, and wonderful chauffeur. Five stars!

  • Wedding: 10/18/2012
Services Used: Transportation
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

We loved our Bentley. The courteous staff at Vintage made sure that everything was perfect for us. We couldn't be more pleased. We'll be back on our anniversary for sure!

  • Wedding: 10/02/2012
Services Used: Transportation
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

Just when I thought there was no longer anything called "customer service" your company changed my mind

Great attentive service and a gorgeous Rolls Royce. What a great ending to a perfect day.

  • Wedding: 10/01/2012
Services Used: Transportation
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

The magnificence of our beautiful Rolls Royce was matched only by the excellent white gloved service we received. Thanks so much!

  • Wedding: 09/15/2012
Services Used: Transportation
4.9/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 4.5
  • Flexibility: 5.0

Great car, and a perfect ending for my wedding. We used the Rolls Royce and we couldn't be more pleased. We can't wait to see pictures of us with this beautiful automobile.

  • Wedding: 09/07/2012
Services Used: Transportation
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

We loved Vintage Auto Rental. Our chauffeur was able to pull some strings to update our room to a suite, greeted us with cold champagne, and our Rolls Royce was better than we could have ever dreamed. We'llbe telling all of our friends planning weddings about your professional service. Thanks again!!!

  • Wedding: 09/01/2012
Services Used: Transportation
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

Great folks professional service. Our Bentley was FIRST RATE. We were very pleased

  • Wedding: 08/30/2012
Services Used: Transportation
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

Your Rolls Royce was the hit of our wedding. Everyone was so impressed. So were we. Sebastian was so professional. Thanks for making our wedding a "happily ever after"

  • Wedding: 07/28/2012
Services Used: Transportation
4.9/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 4.5
  • Flexibility: 5.0

We used the Rolls Royce and the Bentley for our best man and maid of honor. What a great experience! They were clean, on time, and the "hit of the party". What a great way to leave. I wish we could afford to use them all the time. At least I can dream. :)

  • Wedding: 07/20/2012
Services Used: Transportation
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

Great company, and fabulous car. Driver was prompt, and courteous and was very knowledgeable. We could not have been more thrilled, as we drove off with all our friends waving goodbye. We'll be back again on our anniversary. First rate service all the way! Thanks Vintage Auto Rental.

  • Wedding: 07/15/2012
Services Used: Transportation
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

Terriffic wedding car! Friendly personal staff, and great customer service. We'll refer you guys to everyone we know who's getting married. The fact that the proceeds go to children's charities is icing on the cake. A+

  • Wedding: 07/15/2012
Services Used: Transportation
0.9/5.0
  • Quality of Service: 1.0
  • Responsiveness: 2.0
  • Professionalism: 0.5
  • Value: 1.0
  • Flexibility: 0.0

I had reserved their top of the line Bentley. When I walked out of our reception, a completely different car was sitting on the street. Apparently, there was a break down "twenty minutes earlier" and therefore they were not able to notify anyone of the change. It was a disappointment at the time and my correspondence with them has been a complete disappointment ever since and has consisted of their copying and pasting my contract terms into emails. Regardless of what the contract state, it was a let down and not something I would recommend to anyone looking for a vintage getaway car. I wish I could say better things about the company, but will only be telling people to stay away.

Vintage Auto Rental of Memphis responded with the following comments:

Every bride wants her wedding day to be perfect, and we share in that commitment to making your leaving, a wonderful experience. No one, however, can predict when a mechanical breakdown might occur.

Most formal services have a reputation of simply not showing up, if they encounter a breakdown. With only one breakdown in the last eight years, Vintage Auto Rental has the reputation of being the most reliable formal transportation company throughout West Tennessee.

You failed to mention our company’s commitment to customer service, by issuing you a refund in less than 24 hours; arranging another showcar on extremely short notice (Which arrived on-time, as not to delay your departure); not to mention that we added an extra leg to your journey, without charge, to accommodate your wishes to “continue partying”

Although you have unfairly blamed us for circumstances beyond our control, We thank you, none the less, in helping us make a difference in the Mid-South by fighting catastrophic diseases through our continued support of local children’s charities.

Have a blessed and happy life ahead.

  • Wedding: 07/14/2012
Services Used: Transportation
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

We didn't know this company existed, but we will definitely be back. Our Bentley was FIRST CLASS!!!

  • Wedding: 06/16/2012
Services Used: Transportation
5.0/5.0
  • Quality of Service: 5.0
  • Responsiveness: 5.0
  • Professionalism: 5.0
  • Value: 5.0
  • Flexibility: 5.0

Great car. I wish we had used it from the church to the reception as well. Very professional staff. We will highly reccomend.

  • Wedding: 06/01/2012
Services Used: Transportation
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