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We rented this venue for my sons wedding reception as it was close to the location where we had the ceremony. The agreement was made with management that we could use the kitchen to store and heat food that we planned to serve to our guests. Thank God we did a walk through the week before because we found several problems. The walk in cooler was not working and the range was not working at the time of our walk through. After several rather intense discussions between my wife and the manager we were assured that the cooler and range would be working before the ceremony. We went to the venue the day before the reception to set up and there was a repairman working on the walk in cooler. The gas range still would not light because the propane was turned off. The manager told us that she could not turn on the propane until 2:00 for some reason so we took her word on it. When 80 guests arrived for the reception the following evening all was well until we tried to use the stove. The gas was still turned off. Thank goodness the food was still warm from being prepared earlier that day and we did not have to serve cold food.About an hour into the reception is when the nightmare started. All three toilets overflowed and we had dirty water on the floor in both restrooms. I believe this building is on a septic system and I suspect the tanks needed to be pumped out. It took about an hour to reach the manager and tell her what was happening. We rented the venue from 7:00 until 11:00 that night. By 9:00 most of the guests had already left because there was no where to go to the restroom. A plumber did show up but by that time it was too late. We had to cut the reception short a couple hours. In trying to negotiate a refund through the manager all we got was empty promises and alot of run around. I finally had to go online and figure out who the actual owner of the place was and contact him to get a portion of our money refunded. They gave a $140 refund on a $1200 bill. RIDICULOUS!!
If you are looking for an inexpensive venue THIS IS NOT THE PLACE TO GO!!! We booked this venue back in January and they have had 9 months to prepare for our wedding. We knew that a lot of work needed to be done with this venue but we were assured that all of our concerns would be addressed. It has been a nightmare working with this place and these ladies. Here are just a few things we have had to deal with in the last couple of days: We had to ask them to freshen up the landscaping because it looked like it hadn't been dealt with in quite some time. We showed up on Friday night for rehearsal to the lovely smell of manure from the fresh mulch they had JUST laid. They barely touched any of the landscaping and hardly anything in the ceremony area. They couldn't find anyone to come finish the landscaping the morning of my wedding (yesterday) so they ladies that were doing our cooking had to get out and do landscaping beforehand. (Yummy huh?) When we booked the venue we told them we would have 125 guests. This means you should have 125 chairs for the ceremony and 125 chairs for the reception right? Well they had more chairs for the outside and not enough for the inside so they tried to short change us outside in order to have enough chairs for the reception. Then on top of that we had to set up our own chairs for the ceremony when they venue should have done it. We asked for a certain amount of tables for the reception and had to wait for three tables. Then we can move to the bridal suite: part of the ceiling is falling in a few places, the toilet is broke and the flusher is held together by a twist tie so we had to flush by sticking our hands in the back of the toilet all day. I asked for blinds or curtains to be hung so no one could see in there and that wasn't done so they thumb tacked a couple sheets up. Now the reception has started and we had to ask them to come out of the kitchen to take the lids
This place was so nice and worth the drive out in the country.
my Guests were treated to some of the best food I have ever had.
The brides "Cabin" is stocked with everything you would need in case of emergency.
We brought in our own adult beverages and they served the food and served the cake after we cut it. !!! Love, Love, Love, this place!!!
This place was everything we were looking for. It was small, quiet and quaint. The guests were very impressed by the simple elegance this place had offered, and we couldn't be happier. Jenell, the lady who owns this place, was very kind, patient and very professional. She helped us remember things we would have forgotten and she helped us keep everything right on track for our special day. Also, the priced packages are pretty resonable and are very helpful because they include so many ammenities. It was a little shaky at first, because my family and I do not live near the venue so we had a lot of phone calls and emails between us. She responded pretty fast and was always there to answer our questions. All in all, our wedding was a great success filled with many great memories that we will always remember and we feel like this place was what helped make it happen.
They provided the venue with linens and served our guest and did a wonderful job. The setting was intimate and the guest said it was very comfortable, they were glad that it wasn't stuffy feeling. We provided the rustic centerpieces and the venue did a wonderful job of setting it all up. We provided the bar-b-que and they transferred to their serving dishes and did a great job of waiting on people. They provided tea & coffee and the guest were able to byob with their choice of drink which was perfect as well as economical (the charges for security due to alcohol werevery reasonable). Our wedding was held at our church just down the road but they have a lovely garden area that is perfect for outdoor weddings with a cabin for the bride to get ready in.
My now husband and I spent a lot of time looking for a venue that was just right. When we visited this place we fell in love with it! The lady who owns it, Jenelle, is absolutely amazing! She is the sweetest lady, always fast to answer emails/texts, worked with us on sooo many things!! She is amazing and made our experience one we will never forget! :D The value was wonderful! We are very careful about how we spend our money and we were very happy with the price for all the things we got! It is totally worth it. :) Jenelle is great; she will work with you with just about anything! Throughout the entire process we would add stuff to the package or take out stuff, she was cool with whatever we decided to do. We ended up deciding to just have our reception there, and have our ceremony at our church (more traditional and we had a Christian ceremony), Jenelle was perfectly happy with our choice! I even had a very special request which she let us do and she totally made our dreams come true!
The place was absolutely lovely! Everyone loved it! :) the food was awesome, the service was great! :) The did a marvelous job decorating everything. (I provided some of my own extras, flower arrangements and extra linens etc).
Our package included a wedding planner, we chose to use Sherry Coleman. I must say that she is an amazing lady, brilliant, sweet, knows what shes doing and just a great asset to have help plan your wedding! We adore her, and she worked with us throughout the process and really helped make our day perfect!!! I would totally reccomend that you ask Jenelle about Sherry Coleman. (even if your package doesnt include a wedding planner; she is very fair with pricing!!!! :D )
We can't wait to go back and visit with everyone at Tuscan!
Thank you Jenelle and to all who helped make our day amazing, perfect and unforgettable!! Francisco & Lauren Cardenas
Janelle and her staff were very helpful with all areas of the wedding. Everything was beautiful, and exceeded expectations. They were very reasonably price especially comparing them to other venues we had looked at. I would recommend Tuscan Gardens to anyone who was looking for somewhere for a wedding or other function. I can not thank them enough for all they did.
I would like to thank the staff at Tuscan Gardens for hosting my wedding. They all did a very good job and made my day carefree. I also hired their wedding coordinator Sherry Coleman and she saved my day!!! All my guests commented on what a great time they had and how everything was so organized. I had looked around at various other venues but I am glad I chose Tuscan Gardens. It was affordable, and I ended up getting more for my money then the other places. Thanks again to Jenelle, Jana, and Sherry. Jenelle, I will recommend your place to everyone I know.
Dear jenelle and staff Adam and I just want to say thank you to everyone that helped make our spcial day so awesome and unforgettable . Every little detail was perfect from the setup to the food as well as the entertainment and cake . I couldn't have asked for better service from anyone . I received so many compliments on how everything was setup and looked great . If I ever have another special event I know where I'm going to go . Again thank you everyone who was their to help with our special day .
James and I decided to have our wedding at Tuscan Gardens after searching for a Venue that would give us the best quality service. Jenelle was and is the most gracious lady to work with and this was my second experience with her. My daughter held her magical day at this Venue 2 years earlier and who knew I would be coming back to have my Magical day here as well. The service, talent, flexibility, food, decor and all the little touches they added to make this day one to always remember was absolutely remarkable. The staff made sure thye had every little detail to my satisfication, nothing was done without my approval and any suggestions I made were taken into consideration. Our wedding will always be special thanks to Tuscan Garden's unique way of creating wedding day magic in the air, I felt like a princess enjoying her Prince and celebrating our special day!
My husband and I were married in October 2009. We too, are an interracial couple. The entire staff including the owner made us feel so welcome. Each of them had open ears and were willing to meet our request in order to make our day special. The prices were great and the decorations and facility were absolutely gorgeous. The owner as well as her staff did not in any way ever make us feel uncomfortable. I WOULD RECOMMEND Tuscan Gardens to anyone looking to have a beautiful wedding and/reception in a cozy environment!
I had my reception at best friends tuscan gardens this past saturday. I can honestly say that they made my wedding day wonderful! The quality of the food and service was exceptional! I got great feedback on the fruit and vegetable display. Everyone is so helpful and they listen to what you have to say, and try their hardest to make this day all you dreamed of. My cake was so beautiful and tasted wonderful. Melissa listened to what I said and made the cake exactly what I envisioned. Jennifer the wedding planner was so helpful on the day of, and is worth every penny. Jenelle and Janna are always available to answer questions or discuss the event with you. After this saturday i am sure that Best Friends Tuscan Gardens will have some future business!
Jessie & Joseph:
Thank you so much for allowing us to be a part of your wedding day. May you share a wonderful life of happiness together.
My sister had her wedding at Tuscan gardens, and I being the maid of honor, got to see a lot of the inside hassles of planning a wedding. My sister, and I both were thoroughly pleased with Tuscan Gardens and their rediness to serve us. The wedding was absolutely beautiful, and at half the cost of some of the other venues. I believe we actually got more in our package then if we would have went with a more expensive venue. The wedding ceremony was outside, and the scenery was absolutely beautiful. The reception was gorgeous as well. All of the staff was very caring towards our needs. I would trust Tuscan Gardens with my big day, and I will be letting others know as well.
We had our 2009 Valentine's day wedding at this facility. Both the ceremony and the reception was held there. We also chose to have it catered by the facility as well. EVERYONE that attended said that it was the most romantic wedding they had ever been to. The staff was phenominal! The wedding coordinator referred by the facility Jennifer Matchett was the most organized, professional, accomidating, creative, and understanding person I have ever met. Jenelle (the owner) was very understanding and flexible. She let me create the wedding that I wanted, without any pressure. The food was wonderful with a beautiful presentation. The facility was well cared for, and even in the winter the garden looked beautiful. The bridal room was so pretty and clean, and the bathrooms were spotless. I would refer everyone to this venue. All my expectations that were probably one of the highest of all they brides that have been serviced had been met and more.
You were a joy to work with, and, yes we do have a wonderful Wedding Coor. included in our Platinum Package, Jennifer Matchett. She really makes the event run so smoothly that everyone has a wonderful time.
I had my wedding at Tuscan Gardens on September 27, 2008. First of all, I must say that the value for this reception hall is amazing. After numerous visits to reception sites in the cypress area my mother and I stumbled across this place. It looked so gorgeous from the outside that I just knew it would be out of my budget. To my pleasant surprise it was well under my budget and included more things than most other venues.
Jenelle was very nice to work with throughout the process. I was immediately impressed with the venue and outdoor ceremony site. I knew I wanted an outdoor ceremony and the gardens were just gorgeous! The reception area was perfect! We had around 150 people at our wedding and everyone was very comfortable and there was plenty of room for a dance floor. The food was delicious! I don't think anyone left hungry that night!
The only thing that I would do differently is hire a wedding consultant for the rehearsal and day of. Jenelle and her team are excellant at preparing the food and making the grounds look beautiful but it would have been nice to have someone making sure all of my little details were done properly. My biggest complaint from the whole night was the bar service. We served wine, beer and maragritas at the reception. We gave the bartenders instructions to pour all beer out of the can and into a clear cup that we purchased and provided. Because this wasn't done I now have beer cans in alot of my wedding pictures....which looking back is not a huge deal, just kind of an annoyance!
Other than that the ceremony and reception were wonderful! Tuscan Gardens is absolutely beautiful and I would recommend this venue to any bride on a budget. Tuscan Gardens was everything I dreamed of for my special day!
(Photos of my wedding can be seen on their website...the navy blue and white wedding)
When we arrived at the place it was dirty. There were things left behind from the previous wedding. There were wasp nests in the bridal room that we had to deal with before I could enter. The one employee that was required to be there was very rude to my guest. The bridal room ac was turned on at 12 noon, when I arrived at 4p.m. the room was very warm. We were told that we had to be out of the place & everything cleaned up 30 mins after my event ended. I was then accused of breaking things & leaving the place a mess. My mother & the groom's mother started cleaning way before the wedding was even over. My deposit was not refunded due to false accusations. That is money that I desperately needed back.
I have met with my entire staff and especially those present at your event and am certain that the facility was clean and ready for you. I have also met with the maintenance and cleanup team who tell me the floors were clean upon your arrival but were left very dirty after your party had vacated the facility; actually I saw this for myself on the following Monday. The Facilities Closing Manager was onsite for the entire event but there was never any mention of any of these problems to her upon the parties' arrival. She did have to deal with underaged drinking and animal control which were never addressed by your Security Officer. We did everything we could to accomodate your needs, but unfortunately, due the damage done to our facility including a broken mirror on the antique dresser in our Bride's quarters(repairs total $750), we are unable to return your $500 deposit.