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TripGuy Reviews

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Reviews

4.8 out of 5 rating
20 Reviews
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    4.8 out of 5 rating
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90% Recommended by couples

Awards

20
WeddingWire Couples' Choice Awards 2014 Winner
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    Bridget T. Sent on 01/10/2024
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    Honeymoon in Paradise

    Our honeymoon at Galley Bay Resort, Antigua was absolutely PERFECT!! The food/drinks/beach/room/people were all incredible! Working with Laura was an absolute joy, she made everything so easy from all the email responses, to the spa bookings, and airport transfers she made everything go so smoothly for us!! Thank you so much!! We definitely made the best decision using TripGuy/Laura, we cannot wait to make a return trip to Antigua! Thank you again for helping us have the perfect honeymoon in paradise 🌺🍹
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    Adelia F. Sent on 10/19/2021
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    Excellent travel agent

    Melissa was soooo wonderful to work with. She was prompt with all of her responses at any time of the day or night that we emailed her and extremely knowledgeable. My cousin also used her and agreed that her honeymoon was perfection! Thank you Melissa!
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    Vivian S. Sent on 12/31/2021
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    Phenomenal Experience

    TripGuy team they were just simply awesome! They are very patient with us from discussing about numerous resorts to narrowing down with our top 5 to confirming the date and location with the resort. We had to postpone our wedding several times due to COVID, and they were there for us throughout the whole process and helped us and the guests along the way. Great service and great communication, we will recommend them to anyone in the future!
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    Nicole Sent on 03/18/2018
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    I cannot say enough wonderful things about Tripguy Travel and in particular Mitch Toren. I had not used a travel agent before and after this experience, I never want to travel without one. I was floundering with the many options online while planning our Mexico Destination wedding. Once I found Tripguy (and realized that they were free of charge for me), Mitch helped me narrow down which resort to chose by spending >1 hour on the phone (2-3 times) with me. He discussed, very honestly, the pros and cons of each resort. It seemed as though he had traveled with his family to many of them and offered first-hand knowledge that made choosing a resort in our budget much easier! The resort we chose ended up delivering exactly what he promised and fell short in all the ways he prepared me for.

    Mitch explained the wedding planning process and connected me to all the right people before we arrived at the resort. He was able to clarify and answer my questions along the way when I was having difficulty understanding or when the resort was taking a very long time to respond. There were many instances where myself or my guests tried to find the answer to a question (for example how to sign up for a golf tee time), failed, and Mitch would figure it out for us in less than a day.

    He also helped us to find excursions and got us discounted rates for both excursions that we chose. The excursion company that he connected us too definitely ended up being the best that we observed at the resort. Mitch also worked with my maid of honor in planning the bachelorette party at the resort, giving many options for safe off-resort travel.

    The response time while planning was, if not immediate, in less than six hours for any question I had. They clearly have an answering system where if your primary agent is not available, someone else responds for them. Once we arrived in Mexico, the response time was IMMEDIATE. My email time stamps show that Mitch emailed me back less
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    Jennifer Sent on 08/01/2017
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    Melissa was instrumental in making our wedding happen. It's not easy to send 18 people from the states, take them around England and end it all with a wedding that can not be explained as less than a fairy tale. We could not be more please with Melissa's responsiveness and attention to detail. She's our travel guru for life!
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    Henley Sent on 05/17/2017
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    TripGuy was AMAZING! We were nervous at first to work with a travel agent from out of town, but it was one of the best decisions we made in the wedding planning process. Mitch was SO responsive and knowledgable about what he does. My husband and I were planning a destination wedding in Mexico and Mitch found us a great location at a great price. Unfortunately, we did not end up having our destination wedding. I was worried Mitch would be upset with the amount of work we had put into the planning of the destination wedding, and believe me he put in a ton of work, but he wasn't at all. Mitch helped us find the perfect location for our honeymoon!! There are not enough kind words to say about Mitch and his whole team. Everyone was GREAT! I have to give a special Thank You to Alexis! She was AWESOME! She was kind and very responsive to every email I sent. She very helpful with any questions or changes that we wanted to make. And she was able to get us unbelievable deals! If you are looking for a travel agent or a destination wedding planner, look no further. You have found THE BEST company to work with. Thanks again TripGuy!!
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    Alisha Sent on 09/05/2016
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    Melissa was absolutely amazing!!!! She booked a trip for us to Cancun and she answered all my questions at all hours of the night. She kept me up to date with emails and reminders on what not to forget, I couldn't have asked for a better agent.
    She is wonderful!!!!!
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    Gina Sent on 03/03/2017
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    I cannot recommend Melissa more. She was kind and patient as I changed my mind about 10x's of where I thought we would want to go. She found us the perfect place and at a more than perfect price. I will definitely be booking with Melissa in the future!
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    Renee Sent on 09/05/2016
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    Melissa Patane was AMAZING! She booked our honeymoon for us to Aruba and was so professional and knowledgeable about the island. We stayed at Bucuti and Tara which was the PERFECT honeymoon spot. She couldn't have done a better job. HIGHLY recommend her to everyone I know :)
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    Megan Sent on 07/09/2014
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    We recently got married in Jamaica and Ruth DeMuth of TripGuy set up the entire traveling experience for us. Everything was absolutely amazing. Ruth was professional and answered the millions of questions I had throughout the planning process. I loved that I didn't have to do much and traveling was so easy. She even wrote me an e-mail detailing how to get to where we needed to be in the airports because we had never flown before! We felt prepared and the entire experience couldn't have been better! It also didn't cost us an arm and a leg. We spent less than we would have had to on a traditional wedding.
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    Nancy Sent on 06/10/2013
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    A HUGE THANK YOU to TripGuy Travel's Mitch Toren. His recommendation for the Iberostar Grand Rose Hall in Montego Bay Jamaica was the perfect place for our wedding. Then throw in the extra surprises and it was a perfect event. We thank you very much for all you did for us. Nancy and Doyle
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    Kelsey Sent on 05/13/2013
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    We just came back from our destination wedding in Riviera Maya, Mexico. Some friends referred us to Mitch and TripGuy, and he was absolutely amazing. He was SUPER knowledgeable about all of the places we were interested in and gave us tons of kids and adults-only options in Riviera Maya and Jamaica to choose from (with comments based on his previous stays at each resort- 'food was stellar but not the best beach,' etc.). There were about 25 of us, and Mitch did an incredible job helping everyone make their arrangements (several of our friends commented on how great he was), and everyone LOVED the resort. It was the best week of our lives!! Would highly recommend Mitch and TripGuy for a destination wedding, honeymoon, or vacation.
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    Jenny Sent on 06/10/2013
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    Jennifer, was great to work with and actually was the catalyst for us to do the destination wedding which was perfect for Sean and I.

    She and the TripGuy team were professional at the same time being personal and really caring about our trip including all our guests. Jennifer was knowledgeable of the our options from the start for a destination wedding and did so much to take the stress off of us. Jennifer was available to the entire guest list to assist with their travel plans and encouraging them to book as part of our wedding group code. She also stayed in touch with me us up to the time of travel to make sure everything was set and congratulating us again.
    Once we picked the location, Sandals Negril the vacation and wedding date where booked and someone from the resort contacted us to set up wedding planning. They did a great job reviewing our options and keeping up with the details and changes that happened along the way. Everything was taken care of prior to travel, all we had to do is get there and have fun. When we arrived the resort staff made us feel like they knew we were coming and were waiting just for us. The room was great and we had a ocean view.
    At the resort there was an entire wedding team who assisted us with the tour of the place, location selection for the pre-wedding dinner, ceremony and reception. Also we got to sample the cake and make other major decisions regarding the ceremony. The wedding day was better than we could have imagined. There are so many picture perfect places at the resort, that every moment was special. The reception was done to perfection including white glove service. All the staff went above and beyond if felt like. The honeymoon was just a great and special elements were planned just for us.
    Jennifer was also welcoming us back when we returned to make sure everything was how we expected. We are planning an anniversary trip already to Sandals and using Jennifer as our
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    Alex Sent on 12/18/2012
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    Easy to work with and provides reliably good service. Used tripguy for the past 3 years and about 7 trips.
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    Teresa Sent on 01/12/2013
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    Great people, will continue to use them!!!
  • User1047986 Sent on 12/18/2012
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    LOVED working with Ruth. She gave us everything we asked for and everything was so well organized. We will definitely use her again!
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    Josh Sent on 01/11/2013
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    So glad that we used tripguy.com to book our honeymoon. Mitch was extremely helpful through the whole process. From the first email I sent with a general question all the to the day after we got back when he checked in with us to ask about our trip. When it came to my honeymoon, I didn't want to worry about little details. Mitch made sure I didn't have to. If you are considering booking on your own, I would suggest otherwise. There was a bit of a hiccup with the resort when we got there, but one quick email to Mitch, and it was taken care of (above and beyond) within an hour! These guys are awesome!
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    Kathleen Sent on 12/18/2012
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    Our first experience with TripGuy was when I went to a travel site that matched me with a travel agent. Mitch at TripGuy was the first that actually CALLED me, the others just emailed me. When Mitch and I first talked, I really thought I knew what I wanted, then after having a great conversation, Mitch educated me even further than anything I ever found on the internet. This is where we decided to get married in Turks and Caicos at the Beaches resort. Mitch coordinated our travel arrangements and any special requests. We also supplied his information to all our guests, whom he coordinated their travel arrangements for as well. Without even requesting it, Mitch kept a fabulous spreadsheet of all booked attendees, or ones he gave quotes for, their confirmation for their rooms, their flight arrivals and departures and any special requests for any of our guests, which ended up being a total of 19. I could ask for this spreadsheet any time, and believe me I did as a bride, and it was always updated and accessible. There was never a time where I could not get a hold of Mitch, day or night, weekday or weekend, or even when he was visiting resorts himself. Having Mitch involved in our wedding plans was the best decision we ever made. We booked Turks and Caicos for 15 days and 14 nights. The day our guests left (on the 7th day) we got a visit from the Hotel Manager, Adrian. Adrian said he just had a lovely conversation with Mitch and that as their valued guests, they would love to upgrade us to a two bedroom suite. They begun to pack us up, and move all of our belongings for us while we went shopping. It was amazing. I was so happy with the service and experience they gave us, that I recommended a friend of mine to use them for their wedding and she did! They ended up getting married in Mexico. We just currently booked another group trip through TripGuy to Turks again in 2013 and will use them to book Disney in 2014. I won't go anywhere else, I feel like they're family!
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    Katrina Sent on 07/18/2023
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    Do Not Recommend

    I truly would not recommend TripGuy Travel to anyone planning a destination wedding. SO many things went wrong (and I’m not just saying this here, I made my disappointment clear to the owner and have sent a copy of this to him too). When we originally booked our wedding I was recommended to Mitch (the owner) at TripGuy Travel. He was very helpful and knowledgeable, so we booked a room block with him. As soon as we secured our block, he started directing us to this other agent as his company to book, which seemed a little weird as we thought everyone would be working with him. The woman people were directed to missed multiple emails, ultimately losing out on a couple rooms for friends that would have gone through our block (they ended up booking elsewhere). We also had a family friend try to cancel last minute due to a cancer diagnosis. As I tried to check-in on the status of her being able to get a refund, I felt that Mitch was a little dismissive/defensive, telling me that the resort takes days to respond and it was very possible they couldn’t do anything. I understand the cancellation policy for normal situations (it happened to another one our friends, and frankly I didn’t really feel bad because they chose to cancel after not getting insurance), and I even understand the possibility of not being able to get a refund for this woman. The response just rubbed me the wrong way and isn’t how I would have done business. When we got to the resort – the issues piled up. There were people who booked preferred rooms that were put in non-preferred (to which TripGuy blamed the resort and took no accountability). There were also bookings where people were told they’d have to switch rooms mid-week, along with transportation issues (people not being booked, people having to wait extended periods of time outside the airport in the Mexican heat, a transfer getting lost, etc.). The woman who worked for Mitch to coordinate our guests' travel was terminated the day of our rehearsal dinner – definitely not a coincidence in my eyes and I still felt the company took very little responsibility for all of the issues. Many of our guests expressed their disappointment with TripGuy to our face - I imagine even more were upset and didn't say anything to us. It put us in an uncomfortable position during a week that is already difficult enough to coordinate and should be spent enjoying paradise.

    TripGuy's reply:

    It kills me to read this….

    In 21 years, I’ve never had so many things go wrong as with your group….and unfortunately, one of my employees, was 98% of the issues. I didn’t catch on until too late the personal issues she was having . She had worked very well in the past…but was dealing with personal issues that caused a remarkable decline in her work - and yours was the wedding most impacted.

    I personally spent hours of time and thousands of dollars to make adjustments to rooms and work with the resort to the best of my ability to make things right - to try to turn things around - at the last minute and while you were there. I really thought we did the best possible job to fix as much as we could but 100% realize that things didn’t go as smooth as other weddings we’ve booked. And the resort didn’t help with making some of the mistakes on their own…as I spoke to them multiple times per day….trying, begging, anything to make things happen...

    As you can see from our other Knot or Google reviews - we truly are REALLY good…and really caring…..and I feel awful that I let you guys down….but I also know, that this was an isolated incident and that of the 2000+ weddings we’ve done….have gone very well to perfect. 99% are 5 star. My team is really well trained and takes personal pride in every great review we get.

    Regardless, I do take 100% responsibility….and I’m truly sorry this left you with a poor feeling about me and TripGuy.
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