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A Timeless Occasion
Arcadia, CA 91006 (map)
Services: Day-of Coordinator, Full Planning, Partial Planning
Weddings: Civil, Destination, Double Weddings, Eco-Friendly /...
 
 
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4.9 out of 5.0
4.9
out of 5.0
Quality of Service:
 (5.0/5.0)
Responsiveness:
 (4.8/5.0)
Professionalism:
 (5.0/5.0)
Value:
 (5.0/5.0)
Flexibility:
 (5.0/5.0)
 
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Kristen
Wedding:
05/23/2010
5 Reviews
4.6
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:3.0 out of 5.0(3.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Event Rentals
 
I was looking for chair covers that would be nice and affordable for the wedding. I was not impressed with the recommended woman from my vendor. She wasn't very friendly and didn't allow for too many changes to her set up, which I was unhappy with visually.

A Timeless Occasion had been running a special so I tried contacting them by phone and email. They were extremely difficult to get a hold of at first. But once I finally did it was much easier. They were actually easy to work with. I couldn't decide which color sash I wanted so she just put down both colors I was considering on the contract and let me decide when I gave the final count to her.

The day of the wedding they arrived on time and had everything set up beautifully. They also came back at the appropriate time to pick up the chair covers. I was very satisfied with their chair covers, service and price. I would definitely recommend them!
 
jtrinh2009
Wedding:
11/07/2009
1 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Planning
 
The husband and I agree she was one of the best money spent on our wedding. I can't believe we were this close to not hiring her since we were so tight on our budget. She was affordable but A Timeless Occasion didn't think it was an investment that was a priority to us. At the end of the day my husband kissed me and said he was glad he married an insisting woman. A compliment like that from him is like send a rep from the skeptic men association.

Helen covered all bases. My number 1 stress was things were going to get missed. I considered myself very detailed but when we first met with Helen she was more detailed than I was. It was astonishing to me because I planned events for my family all the time. I was sure I would be prepared for her. Nope. She's the wedding insurance you definitely should invest in.

I agree. She's so organized and calm. That's one thing I wished I had. She went over and beyond and helped us for 3 nights in a row to get everything together. I was here freaked out during those nights and she would pull me aside and calmly get me back on the focus of our goals. It was like I hired a secret moh.

Thank you Helen and I hope you read this. You made our wedding amazing. It would not be the success that it was without you by our side. Many blessing and luck on your future endeavors because person like you is deserving.
 
Liz
Wedding:
10/10/2009
1 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Planning
 
i do not even know where to begin with a timeless occasion. i just had my wedding and they made my experience unforgettable. i decided to hire a doc 8 weeks out from my wedding, the stress of family and work was definitely getting to me. as soon as i reached out to them, it took them no time to set up an appointment to just get to know one another. eventhough it was a very short time and i had to hand over all the work i had done, i definitely felt an ease of mind with everything. on top of them being my doc, they also did my chair covers. they offered me these beautiful satin covers that i have been yearning for and couldn't afford because everywhere i went, they asked for over $5 not including deliver and set up. their company did it for only $3... HOW CAN YOU BEAT THAT!!! they made my day a dream come true... i can not thank you enough. kudos to you guys and keep up the amazing work!!!
 
Stefani
Wedding:
08/22/2009
1 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Planning
 
Helen is ABSOLUTELY INCREDIBLE!!! I don?t know where I would have been without her! Not only did she help me out so much during the planning stages, but she helped our wedding day run so smoothly. She is kind, caring, organized, and just so helpful. She had a keen way of keeping me calm, and helping me get each task done in time. On the wedding day, she dropped off a snack tray at our room, then dashed off to the site to set things up. She kept the ceremony running smoothly, and the reception too. In fact, I forgot the fire permit in my hotel, ,and we were going to be forced to blow out all our candles?Rosie drove out to my hotel room, searched through my binder, found the permit, and brought it back.. I cannot rave about her enough!
 
maggie
Wedding:
02/15/2009
1 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire, Flowers & Decor, Wedding Planning, Event Rentals, Transportation
 
My husband and I got married on 2/15/2009, so this review has been a long time in coming. We honestly cannot thank Helen and Pat of A Timeless Occasion enough!
Our referral: A friend had a great experience with them. She'd ordered a dress that had to be remade in order to fit properly, and Pat did so flawlessly. She looked stunning on her day.

Background: I went to A Timeless Occasion after going to stores like Mary Linn's in Pasadena for a wedding dress. I was ready to plunk down $2K for a simple dress when, on a lark, I decided to try A Timeless Occasion. At the end, I was able to find my dream dress at Timeless Occasion for a mere $500!!!

We got our tuxes through them as well. Pat was absolutely accommodating in meeting with 8 groomsmen, 1 groom, and 1 father-in-law, and ALL their different schedules, for the fittings. Throughout the process, we appreciated that Pat gave us options to make any last-minute changes, which would mean extra work/hassle for him, of course.

About three months before the big day, I realized that there was no way I could pull off the wedding by myself, so I asked Helen to be my "day-of coordinator" (DOC). For a rock-bottom price, Helen took over and created the day that exceeded my expectations.

Helen went with me to the church and the reception sites, spoke to all my vendors (basically keeping them on task), came up with this amazing wedding schedule/itinerary for the bridal party and vendors to follow (now THAT is my kind of DOC), provided solutions to my every concern (like creating a big poster board for table assignments instead of the usual, and problematic, table card system).

When my husband and I would merely mention a need or concern, Helen and Pat were quick to volunteer their help, even though it meant going above and beyond their duties. When I needed a videographer, Helen had a whole list of great references (we ended up with the coolest wedding video). She even anticipated our needs: You need a DJ? No problem. A screen for the wedding video? Ask the DJ. Lighting problems? We'll take care of it. Florist issues? We'll talk to him. No problem was unsolvable with her. She was AMAZING!!!

Now, here's an even more telling example of Helen and Pat's quality of service and the kind of great people they are: We needed to transport loads of alcohol, candy, vases, and decorations to the wedding and reception sites, but didn't have a way to do so. Helen and Pat AGAIN volunteered their services!! They actually picked up and loaded ALL those supplies in their own vehicles, and delivered them to the different sites. THEN they set up everything for us...at both sites!!

By this time, my husband and I were about to cry and thank the Lord for Helen and Pat. Actually, I did. My husband did the same, too, because I was no longer a bridal-maniac.

On the big day, Helen and Pat again took complete charge. Helen delivered my newly pressed dress and veil (which were absolutely beautiful, thanks to Pat's skills) to my hotel room early in the morning.

Helen and Pat then made sure that everything was set up at the wedding and reception sites. She transported a huge flower arrangement from the wedding to the reception. At the reception site, she and Pat set up the tables and the decor exactly as I wanted it. They even took care of a floral arrangement and table card snafu that I didn't find out about until after the wedding day. When my husband and I entered the reception area, we were floored by how lovely they'd made the place look. They created our candy table, which was an amazing hit, and even set up special pinpoint lighting to highlight it!!! By the way, Pat painstakingly assembled these special paper flowers that I'd wanted (my own attempts to make them were a joke), which looked spectacular on the candy bar table.

At the end of a perfect evening, Pat and Helen stayed behind to pack up everything -- all the candy, the vases, flower arrangements, photo frames, decorations, left over cake and alcohol -- and graciously dropped off everything to our home the next day.

To top it all off...guess who volunteered to take us to the airport for our honeymoon trip?!? uh...who does that?! Can we say that Pat and Helen are saints?? By now, we were so attached to them, we said "yes".

The best part was seeing how well Pat got along with my hubby, who was definitely "wedding-impaired". Pat's jovial and humorous nature was exactly what my husband needed to get him through the wedding planning.

To this day, my husband and I attribute the success of our wedding to Helen and Pat. Our wedding day was the HAPPIEST day of my life. Our guests still tell us our wedding was the best they'd ever attended! THANK YOU, HELEN AND PAT!!!!
 
Elisha
Wedding:
10/04/2008
2 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire, Wedding Planning, Event Rentals, Unique Services (Other)
 
I first looked into A Timeless Occasion due to their affordable chair covers and sashes for my reception, I was amazied at how friendly the owners were and noticed that they have Day of Coordination as well.

Helen went above and beyond for her Day of Coordination duties, meeting w/ me at every opportunity that I asked her. I felt so comfortable and felt like she really listened to my worries and needs.

Pat was awesome as well. I cannot thank him enough for coming to my rescue with altering my dress. I feel like i owe both Helen and Pat a thousand thanks for pulling a seamless reception that everyone was raving about.
 
m0cha626
Wedding:
08/02/2008
1 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake, Dress & Attire, Flowers & Decor, Jewelry, Wedding Planning, Event Rentals, Transportation, Unique Services (Other)
 
I recieved the best service ever!! Highly recommended!!! My wedding was everything i dreamed...come true. Thank you so much for everything.
 
Cathie
Wedding:
07/19/2008
1 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire, Wedding Planning
 
I highly recommend that every bride visit A Timeless Occasion. I couldn't be more thrilled with the service and attention provided by Helen and Pat at A Timeless Occasion. I found out first hand how important it is to find a bridal salon and planner that you trust.
The Dress ..
I made a mistake and went to Marilynn's Bridal in Pasadena. The horrible service made me wince at the idea of venturing out to bridal salons again. However, I was incredibly impressed by the level of service I received over the phone by Helen when inquiring about available dresses. A Timeless Occasion offers a huge selection of high quality designer dresses. If you are like me .. you have come to find that finding a dress is easy. The hard work is finding someone you can trust to take care of your special purchase. I have heard too many horror stories about other stores. Every other salon insisted I make an appointment, while A Timeless Occasion invited me to the salon the day of my initial dress inquiry. Sure enough .. Helen was amazing and renewed my faith in the bridal industry. With Helen, I never felt like "just another customer". I felt like a friend and I felt like she was someone I could trust with the most important dress I have ever purchased to date. Pat did a terrific job with my alternations and had the dress back to me in a jiffy to try on.

I was incredibly confident with Helen's abilities, so I decoded to hire her as a wedding planner for the day of the event. Helen took care of all the details of the big day - weeks in advance. I knew I needed a planner that would have an attention to detail only a best friend would have. She was absolutely terrific and was always a step ahead of my questions. She always stayed in contact with me about the wedding and even hand delivered the dress to me the afternoon of the wedding. Guest commented that I was surprisingly calm the day of the wedding. My answer was easy .. "Why not .. Helen's in-charge!".

I am so pleased I found A Timeless Occasion and I am happy to share my amazing experience with every bride. A Timeless Occasion should be added to every brides list of "must-visit" bridal salons.
 
Julie
Wedding:
05/17/2008
5 Reviews
4.9
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:4.5 out of 5.0(4.5/5.0)
Services Used:
Wedding Planning
 
A Timeless Occasion was exactly what I was looking for in a wedding planner. They were very helpful, supportive and just overall friendly. I have come to see the staff as friends.
 
Brides Mom
Wedding:
05/17/2008
1 Reviews
4.9
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:4.5 out of 5.0(4.5/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Planning
 
From the moment we met Helen Wu and her fiance Pat we knew it was a great fit. As mother of the bride and a bride who was away at school on the east coast her help was invaluable. They were always responsive and accommodated their schedule to when the bride was in town. Always had good suggestions and did not push extravagance but what the bride wanted. Steered us to a couple of good vendors, ie. flowers, music. Helen's presence the whole day of the wedding was priceless.
 
Charles
Wedding:
05/03/2008
1 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Planning
 
Helen, the main wedding coordinator for A Timeless Occasion, was always on top of things from day 1 to the final preparations on the wedding day. As a couple, we felt like we were always asking questions and requesting information, but Helen was always responsive with emails and phone calls. On the wedding day, she was constantly checking on us yet giving us a good amount of space. A Timeless Occasion is highly recommended and made our wedding day an extremely fun and successful event.
 
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4.9 out of 5.0
4.9
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