The Elegant Bride Salon responded with the following comments:
Dear Amber Deen
All of us at the Elegant Bride Salon understand your bitterness and sorrow in which you wrote your review. You did not take advantage of a great offer on a wonderful Maggie Sottero dress call Reese. This stunning dress has dramatic deep back and is perfect for that destination wedding . We invite the readers to see this dress at Maggie Sottero’s site. http://www.maggiesottero.com/dress.aspx?style=A3240
This dress that usually retails for $896.00 but we offered it to you for only $350.00 or $546.00 off since it was our sample.
The store accommodated you in every possible way. You called on busy Saturday and wanted to come in right away because you had your mom and mother in law with you. We close at 5:00 but took you in at 4:30 and worked with you until 5:30. Before you put your favorite dress on, we informed you of the condition and that it was NOT reorderable. (store policy) You liked it but wanted it to redesign it from a halter to a strapless gown. This would require a lot of hand beading around the neckline. To change this to strapless neckline many seamstress would not even attempt. You were given a written estimate of the alterations, which were as follows: shortening the 3 layer hem $70.00, 6 point bustle 72.00 ( normally 18.00 each point or $108.00) redo the neckline 65.00, Fix the snags $30.00, spot clean $15.00 for a total of $252.00. Your mother wanted a better deal and asked if we could drop the dress price $50.00 further to $300.00 for this nearly $900.00 dress. We declined
The following Monday your Mother and Father came in to again ask for a further discount of $50 to $300.00. This time we agreed if it was purchased right away and the alterations were done somewhere else. Mom refused this offer. “ I will talk to my daughter and see if she didn’t find anything else and will call on Tuesday or Wednesday.” The management has checked with each employee and no one spoke to either you or your mother.
The store sold the dress the following Saturday
With regards to lowest price offer, the store offers the deeply discount price for a purchase on the first visit. Multiple visits for the same purchase adds time and therefore expenses.
About the Sunday hours, the website is clear that it is by prepaid appointments, call for details. This was Super Bowl Sunday and there were no scheduled appointments and we were closed.
The store management and employees have compassion for our brides, but not those motivated solely by greed.Dear Amber Deen All of us at the Elegant Bride Salon understand your bitterness and sorrow in which you wrote your review. You did not take advantage of a great offer on a wonderful Maggie Sottero dress call Reese. This stunning dress has dramatic deep back and is perfect for that destination wedding . We invite the readers to see this dress at Maggie Sottero’s site. http://www.maggiesottero.com/dress.aspx?style=A3240 This dress that usually retails for $896.00 but we offered it to you for only $350.00 or $546.00 off since it was our sample. The store accommodated you in every possible way. You called on busy Saturday and wanted to come in right away because you had your mom and mother in law with you. We close at 5:00 but took you in at 4:30 and worked with you until 5:30. Before you put your favorite dress on, we informed you of the condition and that it was NOT reorderable. (store policy) You liked it but wanted it to redesign it from a halter to a strapless gown. This would require a lot of hand beading around the neckline. To change this to strapless neckline many seamstress would not even attempt. You were given a written estimate of the alterations, which were as follows: shortening the 3 layer hem $70.00, 6 point bustle 72.00 ( normally 18.00 each point or $108.00) redo the neckline 65.00, Fix the snags $30.00, spot clean $15.00 for a total of $252.00. Your mother wanted a better deal and asked if we could drop the dress price $50.00 further to $300.00 for this nearly $900.00 dress. We declined The following Monday your Mother and Father came in to again ask for a further discount of $50 to $300.00. This time we agreed if it was purchased right away and the alterations were done somewhere else. Mom refused this offer. “ I will talk to my daughter and see if she didn’t find anything else and will call on Tuesday or Wednesday.” The management has checked with each employee and no one spoke to either you or your mother. The store sold the dress the following Saturday With regards to lowest price offer, the store offers the deeply discount price for a purchase on the first visit. Multiple visits for the same purchase adds time and therefore expenses. About the Sunday hours, the website is clear that it is by prepaid appointments, call for details. This was Super Bowl Sunday and there were no scheduled appointments and we were closed. The store management and employees have compassion for our brides, but not those motivated solely by greed.

The Elegant Bride Salon responded with the following comments:
In business as in life things change. We had our customers best interest at heart when earlier in the year the seamstress we had was not able to complete the alterations at the quality level we required. It is very difficult to find a qualified seamstess and we have asked all the voc schools and employment agencies for help. We were having the sales manager (an excellent dressmaker) redo the seamstress work as well as do the fitting with the customers as English was very limited for the seamstress. We made a business decision to find alterations tailors/seamstress that were located throughout Western Washington and supplied this list to all our customers. We called all brides with plenty of time to find a local seamstress of their choosing. The store posted this listing on our website which included over 20 choices. The store did not in any way wish to inconveniece our brides but rather without being confident we could deliever high quality work we decided to quit this part of the business. We did not do this lightly as this is additional income for the store. Well after all the work to make sure the brides had other choices for alterations we found that the seamstresses were charging sometimes twice what we charged and their work that had to be redone to make it right and picture perfect. Fortuniatly we were able hire back a highly skilled seamstress and no longer offer the list but do alteration in house. Most Brides do not know of the crisis in piracy of the dress designs. This is one reason that we do not give out style number is because of the piracy of the designers style by chinese factories that take the real designers images from their website and then produce a poorly made cheap knock off. Mori Lee is a very well respected and award winning designer that spends millions in legal fees to combat this crsis. They have a warning on their home page that list over 100 Chinese website that will mislead the bride into thinking she can get a dress for hundreds less. Here is that site. Buyer Beware! http://www.morilee.com/beware.phpIn business as in life things change. We had our customers best interest at heart when earlier in the year the seamstress we had was not able to complete the alterations at the quality level we required. It is very difficult to find a qualified seamstess and we have asked all the voc schools and employment agencies for help. We were having the sales manager (an excellent dressmaker) redo the seamstress work as well as do the fitting with the customers as English was very limited for the seamstress. We made a business decision to find alterations tailors/seamstress that were located throughout Western Washington and supplied this list to all our customers. We called all brides with plenty of time to find a local seamstress of their choosing. The store posted this listing on our website which included over 20 choices. The store did not in any way wish to inconveniece our brides but rather without being confident we could deliever high quality work we decided to quit this part of the business. We did not do this lightly as this is additional income for the store. Well after all the work to make sure the brides had other choices for alterations we found that the seamstresses were charging sometimes twice what we charged and their work that had to be redone to make it right and picture perfect. Fortuniatly we were able hire back a highly skilled seamstress and no longer offer the list but do alteration in house. Most Brides do not know of the crisis in piracy of the dress designs. This is one reason that we do not give out style number is because of the piracy of the designers style by chinese factories that take the real designers images from their website and then produce a poorly made cheap knock off. Mori Lee is a very well respected and award winning designer that spends millions in legal fees to combat this crsis. They have a warning on their home page that list over 100 Chinese website that will mislead the bride into thinking she can get a dress for hundreds less. Here is that site. Buyer Beware! http://www.morilee.com/beware.php

The Elegant Bride Salon responded with the following comments:
It appears that Brandy Oates is forgetful as most of this story is wrong. We have documentation that she was in the store a full 6 weeks before her wedding for her trying on her dress and alterations. Some body types are a bit more challenging to fit. Brandy is by the size chart a 18 in the bust and a 24 in the hips. We usually are able to do the alterations in 2 fittings but we felt a 3rd would be better. We did not charge for the extra time we spent to insure a better fit by letting out the dress a little more at the hips. As to the bustle, this was most certainly done and we have confirmed this with the manager. Bandy had one of her wedding party at her finial fitting to learn the bustle points and how to hook them up. If her assistant could not find them, we are sorry but they were done and shown to her. At no time was she rushed, just the opposite we spent extra time with her to insure the best possible fit.It appears that Brandy Oates is forgetful as most of this story is wrong. We have documentation that she was in the store a full 6 weeks before her wedding for her trying on her dress and alterations. Some body types are a bit more challenging to fit. Brandy is by the size chart a 18 in the bust and a 24 in the hips. We usually are able to do the alterations in 2 fittings but we felt a 3rd would be better. We did not charge for the extra time we spent to insure a better fit by letting out the dress a little more at the hips. As to the bustle, this was most certainly done and we have confirmed this with the manager. Bandy had one of her wedding party at her finial fitting to learn the bustle points and how to hook them up. If her assistant could not find them, we are sorry but they were done and shown to her. At no time was she rushed, just the opposite we spent extra time with her to insure the best possible fit.