amanda
Wedding: 11/18/2009
Reviews:
1
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I ordered a topper for my wedding on 8/22/09. I also received a confirmation right away that I would receive the topper in 6-8 weeks. It's been 13 weeks and I'm getting nowhere. After 8 weeks I emailed Jodi, no reply. Then I called the business and left messages, again no reply. I then reported her to the BBB and found her home number on their website as well. I have called Jodi's home four times this past week. The first time I left a message on her machine. The second time a lady answered and claimed to be Jodi's sister. She gave me an excuse that Jodi has had computer problems and that she would have Jodi call me in an hour when she came home, again no reply. The third time I called, "the so-called sister" answered again and said that she gave Jodi my message, but she has had family issues. She said she understood my concern and would have Jodi call me. AGAIN nothing! I'm so upset with this company! I called last night and "the sister" answered. I told her I'm getting a lawyer and I want my money back. She asked me to give her all of my credit card info and security code on the back to refund my account.......NO WAY was I doing this! I already learned my lesson the first time I gave the my credit card info! She said she would drop a check in the mail and e-mail me right away. I haven't heard anything. I'm going to get a lawyer involved. This is rediculous!
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Reviewed On:
11/18/2009
Services Used:
Unique Services (Other)
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ameskc
Wedding: 10/24/2009
Reviews:
1
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I paid for a cake topper in full on August 1st for my November 21 reception. When this company received the payment I received an email stating that I would have my "prety topper" in 6-8 weeks. After 12 weeks I sentan email because we were going out of town for our wedding. I received an email back stating that she would ship it as soon as we got back. We sent her multiple emails we we came back and I got no response. Finally with two weeks before my reception Ifiled a complaint with the BBB of Houston. They stated to keep trying to get in touch with the seller. So we sent another email on November 15th. Finally on November 19th she sent an email back stating she would not be fulfilling her commitment and since we paid through payal we can put through a dispute or she will send us a money order. I put through my dispute right away. I urge any of you who are looking for this type of cake topper to look for a different company. I am jus lucky that my husband is extremely creative and put together one that I am thrilled with and it was much less than the one we ordered.
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Reviewed On:
11/19/2009
Services Used:
Flowers & Decor, Wedding Cake, Unique Services (Other)
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Melly
Wedding: 01/29/2009
Reviews:
2
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I placed my order and got a confirmation right away saying it would be 6-8 weeks until it shipped. Around 6 weeks I started contacting Jodi trying to find out how it was going but got no response and this continued on until around 9 weeks. I finally found another number for her on the BBB website and called her at home. She said she was running behind but that it would ship by the end of the following week. When I couldn't reach her again at the end of this time I called her at home again and told her to cancel my order. She said it would take about 3 days to see the refund. It has now been over 2 weeks with still no refund and we are unable to reach her even at home. I have contacted the BBB and hopefully will get my money back.
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Reviewed On:
11/09/2009
Services Used:
Unique Services (Other)
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mamamia
Wedding: 06/05/2008
Reviews:
3
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we have a beautiful and elegant wedding cake. taste goood too.
The Crystal Topper responded with the following comments:
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Reviewed On:
02/20/2009
Services Used:
Wedding Cake
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1.1/5.0
