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Weddings

The Crystal Bride Reviews

The Crystal Bride View more information

Reviews

4.8 out of 5 rating
290 Reviews
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95% Recommended by couples

Awards

290
WeddingWire Couples' Choice Awards 2021 Winner
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2019 Winner
WeddingWire Couples' Choice Awards 2018 Winner
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2015 Winner
WeddingWire Couples' Choice Awards 2014 Winner
  • Lauren
    Lauren Sent on 10/05/2023
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    My dress was perfect

    From start to finish my experience was perfect. They took their time letting me look touch and try as many dresses as I wanted. At my fittings the seamstress took her time listening to me and making sure everything fit to my liking. They even make it easy to clean and preserve your dress after your wedding. Amazing experience
  • Sammy
    Sammy Sent on 04/13/2019
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    Loved it! Totally would recommend

    Irene was amazing! She is so nice and helped out so much! I can’t wait to get my dress in July!

    The Crystal Bride's reply:

    Thank you so much for the kind feedback, Sammy! It was such a pleasure helping you find your gown and put your vision into reality! You will make an absolute beautiful bride and we cannot wait for your dress to arrive!! Congratulations!!
  • Lauren
    Lauren P. Sent on 07/11/2023
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    Look No Further!

    I was recommended The Crystal Bride from my best friends sister-in law and the recommendation did not disappoint. Receiving a text prior to my appointment asking for the styles of dress I was looking for was top notch in my opinion! They were ready when we got there and even accommodated us when my grandma couldn't go up the stairs, they brought the dresses down to us on the first floor! They selection of styles is vast and stunning. I absolutely loved my dress shopping experience and found the dress of my dreams! I highly recommend the Crystal Bride to anyone who is in the market for a wedding dress!
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  • A
    April Sent on 05/27/2023
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    Amazing experience

    Everyone who works here is very friendly and helpful. Nice selection of dresses. Seemed expensive but I guess that's just wedding dress shopping these days. Felt like I got great quality dress and excellent tailoring in house.

    The Crystal Bride's reply:

    April, thank you so much! We are so happy that you had such a great experience. Best Wishes! Welcome to the family #Crystalbridesforever
  • Taylor
    Taylor R. Sent on 07/09/2022
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    I recommend The Crystal Bride!

    I bought my wedding dress from The Crystal Bride in October 2019. After several trips to other bridal salons, I hadn’t found “the one” quite yet, so a visit here was much needed!

    I was able to schedule an appointment through the “Request Appointment” section on their website and confirmed with a staff member via email. I arrived at my first appointment with my mom and my sister/maid-of-honor. The store itself is very pretty, with accessories, bridesmaids dresses, and mother-of-the-bride/groom dresses downstairs, and their bridal gowns upstairs. It was also clean and organized, which made it easy to view their selection of gowns. My mom and sister were able to sit comfortably in their viewing area, complete with chairs, a podium, and a large mirror.

    Since I had already visited other salons and narrowed down my vision for my dress, my consultant was able to help me find exactly what I was looking for: a fit-and-flare, strapless, sweetheart neckline dress with lace and bling that wasn’t too in-your-face (yes, I was picky at this point! Lol). And together, we were able to find the winner: a beautiful Essence of Australia gown, style D2308. It was just what I wanted, and I felt perfect in it when I finally got to wear it on my wedding day!

    The appointment was fairly quick, considering that I came prepared with my vision in mind, and I never felt pressured in trying anything on that I didn’t like or having to buy from them. My consultant was mindful of my budget, and I was able to try on an array of gowns without going overboard. We were also allowed to take pictures and videos of the gowns. After I said yes to the dress, they let us take a celebratory photo in front of their #CrystalBridesForever sign and gave me a little bottle of sparkling wine as a gift. I definitely felt like a princess throughout the whole experience!

    During their busy Thanksgiving week, they were kind to squeeze me in for a follow-up appointment, simply so I could show the sample dress to my visiting aunt and for her and my mom to try on dresses themselves. While my mom ended up finding her dress elsewhere, my aunt purchased her beautiful cocktail dress from The Crystal Bride, and both had a wonderful time searching. My gown arrived sooner than expected in February 2020, giving me plenty of time to have alterations taken care of prior to my wedding date.

    I recommend visiting The Crystal Bride during your search for your wedding attire!

    The Crystal Bride's reply:

    Taylor, thank you so much for the amazing review! We are so happy to hear about your experience! Our very best to you and your husband.
  • Megan
    Megan U. Sent on 05/24/2022
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    Stunning Wedding Dresses

    The Crystal Bride and their staff was so incredible. Irene helped me during my bridal appointment and was so patient as I couldn’t decide between two dresses and had to try each of them on about 20 times. She helped me pick a beautiful and simple veil that would highlight the gorgeous train of my dress. My mom also got her mother of the bride dress and she was stunning!! The seamstresses here are just as incredible! They were always prepared for my appointments and my alterations were minimal! The Crystal bride has such a fun and upbeat environment. Every single service was easy and professional. Thank you all so much

    The Crystal Bride's reply:

    Megan, Congrats on finding the perfect dress! We are thrilled that we could be a small part in your big day! Welcome to the family #Crystalbridesforever
  • A
    Allison T. Sent on 07/17/2022
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    Thanks Crystal Bride!

    Crystal Bride was fantastic all the way around as I got ready for my wedding day on 5-21-22! I purchased my wedding dress, belt, and veil through them. I tried on dresses and found one I feel in love with thanks to Mckenna - she did a great job pulling dresses that fit the idea I had in my head and helping to my narrow my search while still having fun. After I found my dream dress, I did my alterations at Crystal Bride and Ellie could not have done a better job fitting the dress to me. She attached my belt to the dress and made sure things were perfect so I could feel beautiful on the big day without worrying about any wardrobe malfunctions. Everyone was easy to work with, easy to communicate with, and enjoyable to be around. After one of my alterations appointments, my mom and I wandered over to the mother of the bride section.. and even though my mom didn't end up ordering a dress through them due to time constraints, the sales lady could not have been any nicer and helped give her some tips that eventually led to her finding the perfect dress. The entire staff truly does a great job delivering a quality product with excellent customer service. Thanks Crystal Bride for making this part of wedding planning fun instead of stressful!

    The Crystal Bride's reply:

    Allison, thank you so much for the wonderful review! We are so happy that you had such a great experience and that Ellie fit your dress perfectly. Best Wishes!!
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    Hannah S. Sent on 05/26/2019
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    Wonderful Experience!

    The staff was amazing in helping me search for a wedding dress. They let us choose whatever we wanted off the rack and try them on. While the sample sizes they had were rather small, the selection was amazing! Even though I did not purchase my wedding dress here, I still recommend them for any future bride to visit!

    The Crystal Bride's reply:

    Thank you so much for the positive review, Hannah! It was an absolute pleasure getting to work with you. Please keep The Crystal Bride in mind for bridesmaids & mothers dresses. We would love to help you through the rest of that process as well. Congratulations!!
  • Rylee
    Rylee M. Sent on 12/20/2021
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    Loved my dress!

    Absolutely loved my dress and the shopping experience!! The woman we worked with initially to find the dress was spot on with identifying dresses in the style I wanted and made the process so much fun.

    Once the dress was purchased, I loved that I was able to work with one of the in house seamstresses for alterations. We scheduled all of my fittings very early on and everything went great. Every person at Crystal Bride was so friendly and willing to help. Absolutely loved my experience and my dress!

    The Crystal Bride's reply:

    Rylee, thank you so much for the kind words. I am so happy that everything went so smooth for you. Congrats and best wishes to you and your husband!
  • Amanda
    Amanda M. Sent on 07/18/2019
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    So patient

    Let me just say how incredible my experience was here. I went back 3 times and worked with Irene on each visit. My first appointment I said yes to the dress, but then was unsure when I went home. Irene as well as everyone there was so kind and understanding. Irene was so so patient and because of that I did not feel rushed or pressured to make a decision. She was a saint. I truly do not have enough good things to say about her. She listened to what I was saying and genuinely cared that I felt I was making the right decision. Thank you again!

    The Crystal Bride's reply:

    Thank you so much Mandy! It is so important to us that you feel perfect in your gorgeous dress. The dress you chose is absolutely beautiful and you are going to make a stunning bride! Congratulations on finding the dress!!
  • Emily
    Emily S. Sent on 01/15/2021
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    Amazing Experience wedding dress shopping!

    I want to thank the Crystal Bride for helping me find my perfect wedding dress. Irene was the best consultant I could have asked for. She really listened to what I liked and was very knowledgeable of the dresses that the Crystal Bride carried. I was very indecisive and liked many styles of dresses, and Irene was so patient and met with me multiple times to make sure that I loved my dress. The owner, Nancy also met with me on a Sunday to take a second look at a dress I had been considering. They were so dedicated to helping me find the perfect dress to help make my day special. They made my dress shopping one of my favorite parts of wedding planning.

    The Crystal Bride's reply:

    Emily, thank you for your kind words! We want every bride to feel heard and cared for. I am so pleased that you love your dress and enjoyed shopping for it!
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    Julie C. Sent on 09/12/2021
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    Loved this shop!

    From the building, to their huge selection of bridal dresses to choose from, to the educated staff to help me pick one I thoroughly enjoyed saying yes to my dress at The Crystal Bride. You are given your own personal worker that only works with you while you are there, helps pick out dresses like the ones you like and give you lots of space to check out the dresses. I also liked that they carried a lot of sizes including plus size for those that need those. I would recommend any bride to be to check out this store for their wedding dress!

    The Crystal Bride's reply:

    Hello Julie! Thank you so much for your kind review! It was our pleasure to assist you in finding your perfect dress!
  • Brianna
    Brianna Sent on 05/28/2021
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    Absolute Dream

    Kayla at Crystal Bride was an absolute pleasure to work with. She was so knowledgeable and knew exactly what style I was going for based on me answering a few questions and showing her what I liked. She was mindful of my budget and was super personable. Thanks to her, I found the wedding dress of my dreams and it was absolutely perfect.

    The Crystal Bride's reply:

    Brianna, thank you so much the kind words! You look amazing!! Thank you for sharing. We wish you and your husband all the best!
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    Alyssa Sent on 11/22/2019
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    So happy!

    First place I went dress shopping and found my dress! McKenna was AMAZING and really helped me narrow down my choices. 100% recommend her. Place was very clean and everyone was very friendly!

    The Crystal Bride's reply:

    Thank you so much for the kind and wonderful review! We appreciate your feedback and business so much!

    Congratulations on finding the dress of your dreams! We are so exited for you!!
  • Shaina
    F7Cc2517F894Fdb42533F0Ed60226E9Efe216D9E Sent on 01/22/2020
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    So happy to be a Crystal Bride

    This was my second shop I went to look for my dress! I was so excited to go here because I have always seen it driving downtown. I worked with Irene who was SO wonderful! I let my girls pick a dress they wanted me to try and I let Irene know my likes and dislikes. I really felt I was listened to and heard and somehow she was able to put the dress I was trying to (very poorly) describe lol actually on me! I felt sooo beautiful and she was so positive and just all around helpful! I am so excited for it to come in and do my first fitting ! :)

    The Crystal Bride's reply:

    Thank you SO much for the wonderful review!! We really appreciate your feedback !! It means so much to us that you feel completely taken care of from start to finish! We cannot wait for your dress to arrive and see things come to life! Congratulations!!
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    Mimi S. Sent on 10/31/2020
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    Great service & selection!

    I had such an amazing experience at the Crystal Bride, and I would certainly recommend them to any of my friends or family looking for their wedding dress! The team at Crystal Bride is so organized and knowledgable which was so comforting when making such an important decision. There were a ton of options, but the team listened to my preferences to help guide me in the direction of options that met my style. I also did my alterations through Crystal Bride which was so convenient and turned out great - I really enjoyed working with Mila!

    The Crystal Bride's reply:

    Hello Mimi! Thank you so much for your kind words! We are so honored to have helped you find your dream dress, and you looked absolutely radiant in it!
  • Jenna
    Jenna B. Sent on 02/19/2020
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    My perfect dress!!

    I LOVED my experience at Crystal Bride trying on wedding dresses! I worked with Irene, who was so sweet and helpful. She knew what dresses to pull but also helped guiding me in different directions too. I ended up saying yes to the dress too!

    Laura did my alterations and she was amazing. She was able to bring my vision of adding custom straps, to my otherwise strapless dress, to life! They turned out absolutely perfect and it made it the perfect dress. She was patient with me and worked with me to create a different than typical bustle.

    I would recommend Crystal Bride to everyone!

    The Crystal Bride's reply:

    Thank you so much for the kind review! We appreciate your feedback and business so much! It means the world to us when we can really see your whole vision come to life and make your dress personal and special for each bride! Irene and Laura are the best! Total Dream Team!! Thank you again and we wish you all the best!! Congratulations!!!
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    Deanna P. Sent on 11/22/2020
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    Covid wedding, third edition

    Kristin was AMAZING! She immediately made me feel very comfortable, and listened to everything I told her, both good and bad about the dresses I tried on. She didn’t push me into purchasing a dress that day, and encouraged me to sleep on it and return another day. I went to a couple other stores, and none of the consultants compared to Crystal Bride- it was bright, clean, spacious. I wasn’t even aware of other parties in the room, despite a group of around 15. Kristin took her time with me, and was even able to accommodate me returning to Crystal Bride again the same evening, and one last time two days later. I highly recommend both the Crystal Bride and specifically Kristin! We will definitely return for my sister whenever she gets engaged!

    The whole team was very accommodating for scheduling my alterations, and moving them to be closer to my new wedding date as it changed due to covid, with Laura even scheduling my last fitting the day before she went on vacation. She did an amazing job with the alterations, and listened to what I was looking for.

    They were also so helpful after the wedding, as they fixed a broken button loops and piece of the bustle prior to sending it out to be preserved.

    I recommend the crystal bride and specifically Kristin to everyone I meet that’s getting married, and will continue to do so!

    The Crystal Bride's reply:

    Deanna,
    Thank you so much for the amazing review!! You were a pleasure to work with and your dress looked beautiful on you. We are so happy to have been a part of your very special day. We wish you and you hubby all the best!!
  • Meaghan
    Meaghan H. Sent on 01/19/2020
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    Best dress shopping experience!

    I went into the dress shopping process assuming I would have to visit several stores, because I had some idea of what I wanted, but I'm not usually good at making decisions, so I was nervous about how the experience would be. Instead I had amazing service at the Crystal Bride from the moment I scheduled my appointment to when my dress was shipped to me. Throughout the whole process Kristin was amazing about listening to what I wanted and suggesting slightly different styles that helped me to narrow it down until I eventually picked out my dress. I can not recommend Crystal Bride enough!

    The Crystal Bride's reply:

    Thank you SO much for the kind and wonderful review! That is exactly why we do what we do! It means the world to us! We cannot wait for your dress to arrive and see the whole process come together with you! Thank you again and we wish you all the best as you continue to plan your beautiful wedding!!
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    Emily S. Sent on 01/10/2022
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    Love, love, love!

    I LOVE the Crystal Bride! After a bad experience at another salon, I was beyond thrilled with the Crystal Bride. The staff made me feel welcomed and important. They helped me find the dress of my dreams and made the alterations process easy.

    The Crystal Bride's reply:

    Thank you for your review Emily! We are so happy to be a part of your wedding day. You look absolutely beautiful! We wish you and your husband all the best!
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    Chelsea S. Sent on 07/15/2019
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    Amazing Experience!

    After a couple different bridal boutique visits in the western suburbs, I decided to check out The Crystal Bride and I’m SO glad I did. The Sales Manager, Kayla, was amazing. I somewhat knew what I was looking for in a wedding dress and based on the small amount of information I provided she was able to pull a number of dresses that fit my style even though I didn’t actually know what my style was! She’s excellent at listening and applying, and also helping you make final decisions without actually making the decision for you. I almost don’t want to tell people about her because I selfishly want her to be my stylist forever lol! She’s a gem, as is this boutique- visit and you won’t regret it.

    P.S. they also have gorgeous mother-of-the bride/groom and bridesmaid dresses. We’ll be back for those in the future.

    The Crystal Bride's reply:

    Oh my goodness, this review has me completely blushing!! It was such an absolute pleasure getting to work with you and meet your mom and mother in law to be! I wish I could review customers!! You guys would get 10 Stars!!

    The dress we found is absolutely perfect and truly compliments you as a whole! I cannot wait for everything to arrive and things to continue to work out like a dream!

    Congratulations and I can't wait to continue to work with you!!
  • Jennifer
    Jennifer R. Sent on 07/12/2019
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    Awesome sauce

    The girls in here are amazing!! They involved my entire wedding party, had an amazing selection and my consultant was awesome. I am doing a destination wedding and with just telling my consultant my dream dress we were able to find my perfect match. Way to go team!!

    The Crystal Bride's reply:

    Thank you so much for the awesome review!! We are so lucky to have such an amazing team that works so well together!! Congratulations to you !!
  • K
    Katlyn B. Sent on 08/14/2020
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    Must go here!!

    I cannot recommend this place enough! I went to about 5 other bridal shops before going to Crystal Bride and found my dream dress here. They were very accommodating and encouraged my family/friends and I to look through the dresses ourselves which was refreshing from other salons. When I found my dream dress, I wanted the high neck to be a V-neck and Laura, the seamstress, made all my dreams come true. She was more thorough with the dress’s appearance than even I was and wanted to make sure it fit like a glove. From the moment I walked in, to the very end of the process, I knew my bridal look was in good hands!

    The Crystal Bride's reply:

    Katlyn, Thank you so much for your kind words! We work hard to provide our brides with exceptional customer service and hold our tailors to a very high standard. We are so pleased that you were so comfortable with us at The Crystal Bride. Congratulations and Best Wishes!
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    Angelina Sent on 06/15/2019
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    The best experience! They know what they are doing!

    Great experience! I’d recommend it to anyone!

    The Crystal Bride's reply:

    Thank you so much for the kind feedback, Angelina! It was a pleasure working with you and we can't wait for your dress to arrive!! Congratulations on saying yes to one gorgeous dress!!
  • Nicole
    Nicole Sent on 07/13/2019
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    This place was amazing!

    I had such an amazing experience! They were very receptive and knew what I what I was thinking without having to even say it. Great selection too!

    The Crystal Bride's reply:

    Thank you so much for the wonderful review!! It is so important to us that you are comfortable and happy with us! Congratulations!!
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