The Cake Shop was very accommodating to me. Our wedding cake was beyond beautiful and our grooms cake was chocolate cake with chocolate icing and had a Gator logo on it, big hit with the hubby. I'll be back.

Dan did a wonderful job of accomplishing the look that I was desiring in my cake. He was very accommodating and easy to work with. I'm gluten intolerant so I didn't actually eat the cake, but everyone I heard speak of it said that it was one of the best wedding cakes they've ever eaten!

My cake was delicious (as all cakes from The Cake Shop are) and beautiful as well. Steve did an excellent job.

The Cake Shop was very responsive, organized and professional. They were also very kind to give us free cupcakes when we paid our deposit! We had a contract far ahead of time which made us feel secure. Cake prices were very straight forward and well worth the cost! Their cake designers are talented so we had no problem working with them to develop the style we wanted. They worked with us to match the frosting to our wedding colors. We bought a cake topper which we brought to the venue for them to add to the cake on delivery. The cake was delicious as all Cake Shop goodies are, and we got a lot of positive reviews from guests! We finished off the leftovers when we got back from our honeymoon...we could not wait for our anniversary for more cake!

First off, let me preface this by saying that the cake was absolutely gorgeous and delicious and I would definitely got back to The Cake Shop. Their customer service is absolutely atrocious though.

When I first went into The Cake Shop to talk about wedding cakes, I was kind of taken aback that they don't do a tasting until you actually put down a deposit with them. How is a bride supposed to know they like the cake? I ended up buying a couple of different kinds of cupcakes to make sure that they tasted good.

After we decided we wanted to go with them, we put down a deposit and met with the baker. He sketched out a design of our cake and gave us a price. We ended up having to ask him to try a few different flavors and the only thing we ended up getting to taste was yellow cake with raspberry filling (which is what we ended going with). Even though we loved the one we tried, I would have loved to be able to try a few more flavors to see if there was anything we would have liked better.

On the day of the wedding, my fiance went to pick up our wedding cake. They forgot to give us our cake stand. After numerous tries to get a hold of them, we finally decided to go without the stand. They called us 2 hours before the ceremony started to tell us they forgot to give us the stand and I had to drive over there and get it. That was definitely a hassle and I was not happy to have to do that when I already had tons of other stuff to do.

We got our wedding cupcakes from the Cake Shop. Everyone loved them! It wasn't a bad deal at $1 a cupcake...Cake Shop seems to be the most preferred bakery in town for taste. Service is another thing entirely. When I placed the order we were the only people in the bakery so we were attended to promptly but I know other times I've gone, they seem to be short-staffed and super busy. That seems to be the case for others judging by the rest of the reviews. It's unfortunate because they could really be fantastic if they stepped it up with the service. But as for me, I had a great experience for the wedding (thank goodness!).

I don't know if poor customer service is the right phrase but I felt like no one knew what was going on when I went into the shop. I asked for a specialized cake and it turned out the way I wanted but it took a lot of effort to get it all organized.

Poor customer service, but good cake!

Cake was delivered and set up as promised, did not look as good as I had hoped but tasted great!!

I love the cakes here. I have always loved the cakes here, and it was even better for my wedding. The cakes was specially designed for me and it was exactly what I wanted.

No personal service. Very unprofessional. Late delivery of cake. Never even spoke to the mother of the bride or the bride, when setting up the cake. AND, the cake really wasn't that good. I would not recommend.