Maria & Herb were a wonderful couple to work with! They knew they wanted a different approach to the traditional cake and I am thrilled that I was able to fulfill their hopes. I will be posting the pictures of the individual pieces of their cake soon. I had hoped to receive a picture of their completed cake, but nothing as of yet. (We designed this cake for them to be able to assemble themselves at their reception).

This is an unfortunate situation with some conflicting scenarios. I did have difficulty with the icing and decorative part of their cake. However, when I left the venue, the cake was together, I did take my photo and I felt all was good....aside from the decorative part that I was disappointed in.

The coordinator did not sign, but at the same time, she did not closely inspect the cake. I was open with her about difficulties I had been having, but she did not express any concern on her part before I left. If it had been in that bad of condition when it was delivered, then I should never have been allowed to leave without repairing it. Evidently, the bottom tier began cracking from the weight of the top two tiers. All tiers were filled, and the bottom contained pudding. I am assuming that there was too much pudding, not enough dowels to support the weight of the top two tiers. This is not a problem that I have had in the past, so I was very surprised when this happened.

Unfortunately, the coordinator called me and left me a message 1 hour before the reception started. I was not at home and did not receive the message until well after the reception was over. Due to this there was nothing I could do to try and salvage the cake. I have never experienced a situation like this with any of my previous cakes and I have always been able to leave the venue confident that as far as construction goes...all was well. I felt the same way that day.

I contacted the couple the next day and they asked to wait until after their honeymoon to discuss the cake. Not a problem from my end. We started communications on 10/8/08 and have come to an agreement of a partial refund as of 10/22/08.

This is the first time this has ever happened with one of my cakes and going forward I know have a few additional pointers for anyone considering the filled/stacked cakes. Pointers that I will be applying myself in my designs in the future.

Thank you for allowing me to be a part of your special day. I'm glad we came up with a cake you'll remember!