The candy bar at my wedding was a HUGE hit!! It turned out great and I loved it! My only complaint was that the woman I worked with (Monica) was VERY unresponsive at one point. At one point, I didn't hear from her for a couple of months even after repeated emails and later found out that it was because she was on maternity. I don't know if it was the fault of her or her co-workers but I definitely feel like that should have been better taken care of. I heard the similar sentiments from my venue who had other brides contacting her... However, after that was resolved, communication was fine.. although never really quick..
The candy bar turned out great in the end and I loved it although I am also very particular and took a very "hands on" approach.. I provided the file for the labels and the grosgrain ribbon for the ties and the labels for jars.. I'm sure the ones they automatically do are fine.. I'm just specific.