Summit House 4.6 out of 5.0 4.7/5.0
2000 E. Bastanchury Rd, Fullerton, CA 92835
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714-671-3092
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Overall Rating
Quality of Service:
   4.8 out of 5.0 (4.8/5.0)
Responsiveness:
   4.6 out of 5.0 (4.7/5.0)
Professionalism:
   4.6 out of 5.0 (4.6/5.0)
Value For Cost:
   4.6 out of 5.0 (4.7/5.0)
Flexibility:
   4.6 out of 5.0 (4.6/5.0)

Endorsements
"The Summit House is an extremely popular Ceremony and Reception Venue in Orange County. There are several reasons why. 1. It has a great view of Northern Orange County as it sits in the Hills of Fullerton. 2. The Grand Summit Ballroom is beautiful, well maintained so it doesn't need extensive decor to make it look fabulous although it does look even more breath taking with some floral and Up Lighting. 3. The food and menu is out of this world and let's just say your guests will impressed with the quality and talents of their chef. It is a restaurant so you'd expect the food to be tasty right? 4. And the biggest reason why this is such a highly sought after venue? Their service is phenomenal! The sales team, on-site coordinators and banquet staff all go out of their way to make sure you are well taken care of from the moment you book until your guest depart. Not only do they provide a great experience for you and your guests but they've always been extremely accommodating to our needs as DJ Entertainment. It's obvious that they totally understand that we are all part of the same team and that our ultimate goal is to serve you, the client. The Summit House has been doing this consistently since they opened in the early 90's and it is a testament to their success."

 
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lissatolen
Wedding: 09/04/2009
Reviews: 6
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Everyone at the Summit House was amazing. My husband and I were extremely happy with the service, the set up, the staff, and everything. And the food was DELICIOUS!!! We got nothing but complements about the Summit House....how beautiful it was, how good the food was, etc. Carmen, the catering director, was very helpful (less stress on my part since we planned the wedding in 6 weeks) although at times difficult to contact (expect to make phone calls rather than email). We had our wedding ceremony in the gazebo and the reception inside the ballroom. The location without decoration is beautiful enough so with flowers, sashes on the chairs, table cloths, etc... it looked spectacular. Marco was our maitre d and he was very nice and helpful...always giving us a heads up on what we were doing next, consulting us, etc.

Everything went smoothly on the day of the wedding. The only thing that didn't pull through on was putting the fan programs out before the ceremony, but that's a very minor detail that was easily fixed.

I would highly recommend this venue to brides and grooms. It's a little expensive but it's worth every penny.

Reviewed On:
10/08/2009

Services Used:
Ceremony & Reception Venue

mom.of.bride
Wedding: 08/07/2009
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

I wish I could rate this venue with all 10 stars. The gorgeous room, the staff, the service, the food - everything was incredible! Our guests told us how beautiful and wonderful everything was. And the view is spectacular!

Reviewed On:
09/12/2009

Services Used:
Ceremony & Reception Venue

Brittany
Wedding: 05/30/2009
Reviews: 2
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

We couldn't have picked a better place to have our wedding. Summit House is by far, the best venue out there. We booked this venue 18 months before our wedding and for 18 months, we sent emails to Carmen, the coordinator, asking her question after question about anything and everything, often times repeating ourselves I'm sure, but she never hesitated to answer. It was as though we were the only couple she was working with. Our calls were also returned immediately. In fact, even when she was out of the office, there was someone assigned to her emails and phone messages to make sure that responses were given in a timely manner.

On the day of the wedding, everything ran incredibly smooth. There wasn't a moment the entire night where we needed anything. Every time we turned around, we were being asked if there was anything we needed. Not only were we catered to in this manner, our guests were stunned at the service that was provided and we got nothing but amazing compliments about the food.

The only negative I had throughout the entire process was that our favors weren't set out on the tables, but we had a candy bar so no one even noticed (including us!). Apparently, the mistake was noticed at the end of the wedding by my mom and when she mentioned it to Marco, who was in charge of the wedding, he apologized repeatedly and explained the reason for it. Because the wedding went off without a hitch, my mom had decided that the error wasn't a big deal and that we'd be fine without the money, but the Manager of Summit House took the time to call my mom to find out what could be done to make up for it. In the end, they ended up paying my mom for every penny that was spent on the favors even though they were never asked to. That in itself was beyond commendable.

We highly highly recommend Summit House as it is such an amazing venue with the best service you could ask for!!

Reviewed On:
09/18/2009

Services Used:
Ceremony & Reception Venue, Catering

anwitt and JasonC
Wedding: 03/06/2009
Reviews: 6
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Carmen Kaiser is Amazing!!! She will listen to every one of your requests and will work with you to make your wedding and reception everything you ever dreamed!

**Great Price**Fantastic Location**Incredible Service!!

Reviewed On:
03/31/2009

Services Used:
Catering

DMWedding
Wedding: 02/14/2009
Reviews: 2
4.0
out of 5.0
Quality of Service: 4.5 out of 5.0(4.5/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:3.5 out of 5.0(3.5/5.0)

This was the perfect place for us to get married. Great staff! Thanks.

Reviewed On:
07/07/2009

Services Used:
Ceremony & Reception Venue

JulesBrenner
Wedding: 09/06/2008
Reviews: 3
4.8
out of 5.0
Quality of Service: 4.5 out of 5.0(4.5/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:4.5 out of 5.0(4.5/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Summit House is a beautiful location with an amazing view! The food is delicious as well. My family loves the restaurant so it seemed like a natural choice for us to have our wedding reception here. Carmen is fantastic and kept everything organized on our wedding day. We were pleased with everything!

Reviewed On:
02/01/2009

Services Used:
Ceremony & Reception Venue

David
Wedding: 05/25/2008
Reviews: 8
4.0
out of 5.0
Quality of Service: 4.0 out of 5.0(4.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)

Carmen is the manager and she did a very good job!

Reviewed On:
03/07/2009

Services Used:
Ceremony & Reception Venue, Catering

autumnbride07
Wedding: 11/17/2007
Reviews: 5
4.7
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:3.5 out of 5.0(3.5/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Summit House is a beautiful location for a wedding reception. My wedding was during the daytime, so I loved how it was filled with natural lighting through all the windows. Their service is excellent as it is well managed by Carmen. She is very responsive to questions and is extremely reliable. Their servers are professional and well-trained. However, I was not please with how they immediately started to tear down the tables and chairs once my guests started leaving. It made the place seem so chaotic during the day time since the guests were outside chatting and taking pictures. Summit House is very flexible in that they allow you to use your own vendors instead of theirs. I did not like the quality/color of their chair cover vendor were too much so I opted to use another vendor. Overall, it was a great experience and I highly recommend this place! I received many compliments for the ambiance and food!

Reviewed On:
03/05/2008

Services Used:
Ceremony & Reception Venue

D
Wedding: 03/27/2007
Reviews: 4
4.0
out of 5.0
Quality of Service: 4.5 out of 5.0(4.5/5.0)
Responsiveness:3.5 out of 5.0(3.5/5.0)
Professionalism:3.5 out of 5.0(3.5/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:4.5 out of 5.0(4.5/5.0)

Carmen is their Wedding Event manager who took care of us. She is not very responsive (like within hours) in terms of email questions; but at least reasonably responsive (like 1-2 days). She explained the cost quite clearly and she is very experienced at the whole thing. Reservation and tasting experience are great!

Days prior to our big day, it's raining a lot. We worried while Carmen's explanation of alternatives / planning made us a lot less worried. Again she demonstrated her valuable experience.

During the ceremony, Carmen was right there close to us during the whole process. She worked hand-to-hand with our wedding planner. She did a great job!

As far as the venue at Summit House goes, their sound system is hard to work with unless you just want them to play in-house background sort of music. If you plan to use their system with you band, forget it. You have to hire your own band / DJ / music consultants for that. Besides the sound thing, their decor and environment are very good for taking pics. Gazebo area can be very windy though. But it looks really good in front of camera!

Food is decent. Servers' service is just OK -- a little rushing.

Restrooms are very clean and decent too, if you care.

Parking are more than enough!

Overall experience is very good!

Reviewed On:
04/06/2009

Services Used:
Ceremony & Reception Venue, Catering, Event Rentals

Diana
Wedding: 10/07/2006
Reviews: 5
4.6
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)

Beautiful venue. Great staff and wedding coordinator.

Reviewed On:
03/02/2008

Services Used:
Ceremony & Reception Venue

heath.bird
Wedding: 10/06/2006
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

I cannot say enough good things about The Summit House and especially Carmen and her crew. They were a HUGE help! I emailed Carmen a million times throughout the planning process and she was so helpful and patient with me.
The Rehearsal was great. Carmen was there, but didn't do the actual run through, another gal did. She was thorough and we went through it twice to make sure everybody got it. I went into Carmen's office and went over all of the stuff that I brought and where it was supposed to go. It was easy, painless, and perfect.
The day-of was amazing. Carmen was on it and had the guys ready to go with their bouts and brought us our bouquets before I even got there. The tables were setup when I arrived (and I still needed to get dressed). She made sure the boys were tucked away so that I could enter without being seen. Chris was our main guy for the night. He was awesome. He cruised over to me while I was taking a break from taking pictures (Sheri was taking pics of other people for a change, hahaha) and asked me about decorating the cake (florist left the stuff there, cake was delivered), he just wanted to make sure it was done to my liking. He was also there whenever I took a break to see if I needed a water or anything.
After the ceremony was over, we had champagne waiters there and while we were chilling outside while the cocktail hour was going on, there was a waiter who brought over one tray of each of the appetizers to us so that we could get a snack in. They were great about keeping DH and I on track with timing. They brought us out fresh plates of dinner after DH and I went around table to table because our food got a little cold. I even heard that guests got to take home the remainder of their dinners...the waiters were boxing up their food to-go! So cool.
The food was excellent. Service was beyond excellent. Price was great. Everything was PERFECT!

Reviewed On:
05/30/2008

Services Used:
Ceremony & Reception Venue

Wendy
Wedding: 05/28/2005
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Great price. Great food. Beautiful view and reception room. They even recently remodeled the bathroom and it looks very nice.

Reviewed On:
11/05/2007

Services Used:
Ceremony & Reception Venue

meghan
Wedding: 04/05/2005
Reviews: 2
4.6
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)

AMAZING wedding coordinator!

Reviewed On:
05/11/2008

Services Used:
Ceremony & Reception Venue