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Sukie's Bridal & Tux
Your One Stop Bridal Shop
Website:
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Services:
Bride, Bridesmaids, Father of the Bride, Father of...
Accessories:
Garters, Hair Accessories, Jewelry, Undergarments...
Services Used:
Dress & Attire
My one star rating of this business is being COMPLETELY generous at best! My daughter ordered her wedding dress from a different bridal shop (Thank God!) but picked out bridesmaid dresses from this shop (Unfortunately). I am usually not one to write reviews but feel people, especially when shopping for a big day can be forwarned as to what they are getting in to. My youngest daughter who is 13 is a size 9, and has been in 2 other weddings this year, the most recent 2 months ago. When going in to be fitted I was out of town and my sister in law took her. I figured how hard can this be? This is what these people do for a living, when picking up the dress today not only was there NO CUSTOMER SERVICE involved I had to point blank ask them to come fit the dress. When I questioned why in the world a size 12 was ordered Sukie kept saying she went by measurments. I was then informed after I kept insisiting the dress was humongous it would be an additional $60.00 to alter the dress. I came home and looked at the measurements taken by the 2 OTHER bridal stores within the last year and they were identical AND 5-6" OFF what Sukie measured! Ridiculous! I called my older daughters Bridal Shop and they were more than happy to help me, before even getting my story out all I mentioned was the name Sukies Bridal and she actually groaned. Later in the conversation she stated they hear horror stories from MANY other Sukie customers quite frequently. If you want correct measurements or ANY quality of customer service GO ELSEWHERE!
As for my more than truthful review I was NOT hiding behind a screen name these are linked to my social networking site! And YES, I do feel you are a VERY RUDE person that posseses NO CUSTOMER SERVICE SKILLS! I do also feel you are UTTERLY and ABSOLUTELY INCOMPETANT BUT if you read my review I stuck to the truth and facts and did NOT allege you were EITHER RUDE OR IMCOMPETANT! You NEVER offered to fix your mistake, you stated for me to bring my daughter in and you would show me how you measured her! Not ONCE did you offer to fix YOUR mistake! Nor did you EVER mention if there was a discrepancy in your measurements you would try to make things right. Congratulations I think you have shown any future customers what type of unstable person they would be dealing with if they ever had the misfortune of purchasing a dress from your store! I mean seriously? Posting my name, address and phone number that I DID NOT GIVE YOU OR ANYONE ELSE AT YOUR BUSINESS PERMISSION TO POST???!!!! BUYER BEWARE IS ALL I CAN SAY!!!!!!!!!
Sukie's Bridal & Tux responded with the following comments:
Hello MsPrissinAZ or should I say Kelli Burton. I don't like it when people say rude things then hide behind a screen name. I wanted to apologize for your experience; we do always strive to offer our customers the best satisfaction we can. I believe you are wrong in your review and rude yourself, especially since I was on the phone trying very nicely to assist you and you called me incompetent and hung up. I was trying to explain that we needed to re-measure your daughter to show you the size her measurements were, this is what we use to order a dress. Had we made a mistake in that process we would have done our best to correct it. But again in you rudeness and mean spirit you just screamed on the phone and hung up. I am sure that customers will read your review and take it for what it is, hate mail, especially if they have the chance to meet you. I hope future customers can contact you at 23204 W. Hilton Ave, Buckeye AZ. 85326 or perhaps call you at 623-694-1012 to find out about your review. Thanks, Sukie’s Bridal I believe your wild and angry ranting says it all!Hello MsPrissinAZ or should I say Kelli Burton. I don't like it when people say rude things then hide behind a screen name. I wanted to apologize for your experience; we do always strive to offer our customers the best satisfaction we can. I believe you are wrong in your review and rude yourself, especially since I was on the phone trying very nicely to assist you and you called me incompetent and hung up. I was trying to explain that we needed to re-measure your daughter to show you the size her measurements were, this is what we use to order a dress. Had we made a mistake in that process we would have done our best to correct it. But again in you rudeness and mean spirit you just screamed on the phone and hung up. I am sure that customers will read your review and take it for what it is, hate mail, especially if they have the chance to meet you. I hope future customers can contact you at 23204 W. Hilton Ave, Buckeye AZ. 85326 or perhaps call you at 623-694-1012 to find out about your review. Thanks, Sukie’s Bridal I believe your wild and angry ranting says it all!
Services Used:
Dress & Attire
I got my dress at this shop, and also had it altered! Every time I went into the shop I was greeted with a smile. Sukie altered my tea length dress to add a corset in the back, and also to fit my DD chest. We also ordered my husband's vest from her shop. She was the only place in town that could offer something that fit him comfortably! I would recommend her to anyone! And already did!
Services Used:
Dress & Attire
Suki did a great job on my dress and my bridesmaid's dress. I would use her for any formal event.
Services Used:
Dress & Attire
I took my dress to Sukie's for alterations and she was great. She was able to alter the dress without me being in the state (of course, I was there for a final fitting) The price was a little high for me but I think it was right along what most alteration shops charge, it just happened to be more than I spent on the dress in the first place but that's not Sukie's fault.
Services Used:
Dress & Attire, Unique Services (Other)
Totally awesome all around! I have a naturally large bust (DDD) with a 28" waist that makes it virtually impossible to find a cocktail dress, button down shirt or anything that resembles cute. After three days, 67 dresses and a wedding the next day, I was ready to say forget it and let my husband go solo to our friends wedding when I suddenly caught Sukie's Bridal & Tux out of the corner of my eye. Sukie was AMAZING along with the gentleman at the front desk. They listened to my dilemma and immediately showed me their beautiful selection of ready to buy dresses. With my only concern being I needed a dress, I didn't bother to even look at the store hours. Needless to say, Sukie never once said her store was already closed. She understood my dilemma and had nothing in her mind but to provide superb customer service. (If you've shopped anywhere lately, it's hard to come by "true" customer service anymore.) I picked my dress and she tailored it for the wedding by the next day! The price was incredible as well. I'm always looking for great deals and this is a one stop shop. Sukie has it all. My wardrobe consists mainly of t-shirts or shirts that have to be worn with tank tops. Thanks to Sukie's, that will no longer be the case.
Services Used:
Dress & Attire
I started my dress search here and found some beautiful dressed but couldn't find anything in within my budget but the staff was excellent and very helpful. I did use them for the tuxes and would absolutely recommend Sukie's.
Services Used:
Dress & Attire
Sukies Bridal was fantastic! Very helpful and attentive, although the dresses seemed out of my price range the workers were there to give suggestions in any way they could.
Services Used:
Dress & Attire
I had my wedding dress alterations done at Sukie Bridal. They were always very friendly, wonderful and easy to work with. They did a fantastic job with the alterations. They even packed and shipped my dress out to Florida for me. I will use them for other alterations in the future.
Services Used:
Dress & Attire
Sukie, was fantastic! I am a big woman and she had the most beautiful dress for me it had all of the colors in the dress that were in my wedding. Thank you Katina Failla
Services Used:
Dress & Attire
I took my wedding gown to Sukie's after David's Bridal botched the alterations, and she was able to fix all the problem areas for a very fair price! I was extremely satisfied with the results!
Since then, I have used Sukie's several times for clothing alterations and have always been very happy with the end result! They are very courteous and eager to help!
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