I enjoyed working with spring lake bridal. The staff was always friendly to me. The tux sizes were a little off but I am sure that this is a common issue with any tux rentals. My experience was overall very good and I would recommend any future brides to check them out.
I have mixed feelings about SL Bridal. I ordered BM dresses and Tuxes here. There was multiple times where some of the staff were rude to my wedding party. In the end, everything worked out fine and dresses and tuxes worked out. The son was very responsive and apologetic when his mother would get flustered (which we appreciated), but what my bridal party remembers is not the apologies but the frustrated mother. :(
Not only did I order my dress at SLB but also my bridesmaid dresses! They have designers that many others in Grand Rapids don't have! The prices there are awesome... you feel like your getting a wonderful deal! They even do coupons! One issue we did have which I can't put all the blame on them, was measurements for my bridesmaids. We had to get some major alterations done on 3 out of the 4 dresses. We even had a case were the dress stated it was the same size as another but wasn't... that would be a designer issue though. Great people... very down to earth... GREAT DEALS!
I got my bridesmaids dresses here for 5 girls. They were all measured and the dresses were ordered by there measurements not their sizes. When the dresses came in late because of Alfred Angelo they all fit the girls. All that needed to be done was the hems and the busts. They only got charged $25. The dresses looked great and the service was wonderful! I also got a pair of shoes there and had them dyed royal blue to match the bridemaid's dresses. They looked great!
Spring Lake Bridal responded with the following comments:
Thanks Leanne! The Girls Were All Great & Promptly Tried On Their Dresses After They Came In, So We Could Get On Those Alterations. If Only Every Bride Could Bring Her Bridesmaids In To Try On Immediately! Things Would Go So Much More Smoothly. Oh Well, I Can Dream Can't I?
Thanks For Your Business, Enjoy The Married Life. It's Twice As Good When You Have Someone To Share It With.
J.W.Thanks Leanne! The Girls Were All Great & Promptly Tried On Their Dresses After They Came In, So We Could Get On Those Alterations. If Only Every Bride Could Bring Her Bridesmaids In To Try On Immediately! Things Would Go So Much More Smoothly. Oh Well, I Can Dream Can't I?
Thanks For Your Business, Enjoy The Married Life. It's Twice As Good When You Have Someone To Share It With.
J.W.
I did not have a good experience with Spring Lake Bridal. I was a bridesmaid in a wedding and the dresses did not arrive until almost three weeks after they were supposed to. When I went in to get my dress on the date that we were told the dresses would be in (for the 2nd time) I was very rudely told that the dresses were not in and wouldn't be until the following day. Mind you, at this point the dresses were 2 1/2 weeks late. No apologies were ever given and I was made to feel like I incovenienced them for inquiring about the dress I paid $150 for. I would not recommend Spring Lake Bridal to anyone in the future. A simple and sincere apology would have easily put my mind at ease about my dress not being in when they said it would be (twice) but instead I was treated rudely. Unfortunate because I really do like to see small business thrive and stay in business...but not when customers are treated like I was.
Spring Lake Bridal responded with the following comments:
These dresses came in 93 days from the date the LAST bridesmaid came in and paid her down payment. (they all need to be ordered at once for DYELOT matching) The standard from Alfred Angelo is 90 days to ship. Being slightly behind at 93 days was not bad it was a busy summer for alfred angelo. THE BRIDE received an apology from us, AND Alfred Angelo. It does say on our invoice the dresses arrive in approximately 90 days, 93 days seems pretty good for APPROXIMATE. I could do what other bridal shops do and say these gowns take 6 months to arrive, and then everyone is happy when they are early. but instead I was HONEST and told you a REALISTIC date. As for Rudeness when you call 3 times a day, everyday for a month screaming and swearing at my girls, they get rude. ANYONE would get SICK OF IT! The Bride WAS Happy, The Bride Thanked Us. She Even Apologized for this particular bridesmaid.
Gowns Ordered SATURDAY 02/20/2010 ARRIVED MONDAY 05/24/2010 my math says thats 93 days. That is APPOXIMATELY 90 DAYS, as promised. Wedding Was 07/14/2010 Alterations Were DONE 06/01/2010 for all but this one bridesmaid (reviewer) as she never paid off or tried hers on until 07/12/2010, and her alts were done while she waited. (how's that for service? show me someone else who would do that?)
Bottom Line Here: 93 days delivery, alts done immediately after the gowns were tried on. and THE ACTUAL BRIDE, was HAPPY. Typical ?Cr@zY! Bridesmaid. As For Future Business? When you are getting married, go to David's. See how they treat you. I'll survive without this one sale.
With Love.. J.W.These dresses came in 93 days from the date the LAST bridesmaid came in and paid her down payment. (they all need to be ordered at once for DYELOT matching) The standard from Alfred Angelo is 90 days to ship. Being slightly behind at 93 days was not bad it was a busy summer for alfred angelo. THE BRIDE received an apology from us, AND Alfred Angelo. It does say on our invoice the dresses arrive in approximately 90 days, 93 days seems pretty good for APPROXIMATE. I could do what other bridal shops do and say these gowns take 6 months to arrive, and then everyone is happy when they are early. but instead I was HONEST and told you a REALISTIC date. As for Rudeness when you call 3 times a day, everyday for a month screaming and swearing at my girls, they get rude. ANYONE would get SICK OF IT! The Bride WAS Happy, The Bride Thanked Us. She Even Apologized for this particular bridesmaid.
Gowns Ordered SATURDAY 02/20/2010 ARRIVED MONDAY 05/24/2010 my math says thats 93 days. That is APPOXIMATELY 90 DAYS, as promised. Wedding Was 07/14/2010 Alterations Were DONE 06/01/2010 for all but this one bridesmaid (reviewer) as she never paid off or tried hers on until 07/12/2010, and her alts were done while she waited. (how's that for service? show me someone else who would do that?)
Bottom Line Here: 93 days delivery, alts done immediately after the gowns were tried on. and THE ACTUAL BRIDE, was HAPPY. Typical ?Cr@zY! Bridesmaid. As For Future Business? When you are getting married, go to David's. See how they treat you. I'll survive without this one sale.
With Love..
J.W.
My dress was absolutely gorgeous and I couldn't have asked for anything more perfect. The alterations were perfect, and it fit me like a glove, but it took a few attempts to get there. We had some trouble making sure that all of the bridesmaids dresses were uniform in length and size. I think a few mistakes were made somewhere along the way, but they worked with us to get them resolved. They also worked with us on pricing, which was fantastic.
Spring Lake Bridal responded with the following comments:
With all different height and build girls, (& one's we never met & had to guess sizes for) fitting's and hemlines sure can be a pain! But glad we got it all sorted out. I bet your girls all looked great in those dresses. Enjoy the married life.. With a wonderful bride like you, your husband sure is a lucky guy. Thanks Jen, for the review. J.W.With all different height and build girls, (& one's we never met & had to guess sizes for) fitting's and hemlines sure can be a pain! But glad we got it all sorted out. I bet your girls all looked great in those dresses. Enjoy the married life.. With a wonderful bride like you, your husband sure is a lucky guy.
Thanks Jen, for the review.
J.W.
I have mixed reviews. I was happy with my dress and the alterations. They have a good selection of dresses and the prices are good. But when my mom went to pick up my dress, they just gave it to her hanging on a hanger. No bag or anything around it. I was told it was going to be put in a garment bag and packed up nicely, but it wasn't. The girl working eventually took a plastic bag off another dress and put it on mine. Which i guess was better than nothing, considering it was raining outside.
update: i did buy my dress at spring lake bridal and had alterations done there.
well considering i never stepped foot in a david's bridal store..i find it hard to believe my dress came from there, especially since i have a receipt saying i bought it from spring lake bridal.
Spring Lake Bridal responded with the following comments:
When you buy a bridal gown HERE you get a cloth zipper bag. when you buy a dress somewhere else and come here for alterations you get a DRYCLEANER bag. plastic clear cheap. However, if you choose to purchase a bag you'll get a bag, You Opted Out. $10 alterations doesn't earn you a $15.00 bag.
Alts were done here. (included Clear Dry Cleaner bag) Dress was davids bridal. Not from SLB. (so No Cloth Bag Was Given, Ask David's For Your Bag, They usually include a zipper bag w/ purchase as well)
Thanks Anyway for the review. J.W.When you buy a bridal gown HERE you get a cloth zipper bag. when you buy a dress somewhere else and come here for alterations you get a DRYCLEANER bag. plastic clear cheap. However, if you choose to purchase a bag you'll get a bag, You Opted Out. $10 alterations doesn't earn you a $15.00 bag.
Alts were done here. (included Clear Dry Cleaner bag)
Dress was davids bridal. Not from SLB. (so No Cloth Bag Was Given, Ask David's For Your Bag, They usually include a zipper bag w/ purchase as well)
Thanks Anyway for the review.
J.W.
I'm so glad I discovered Spring Lake Bridal! They did a fabulous job with the alterations at an unbeatable price. The place I bought my dress wanted to charge $90 for a HEM, and SLB charged me $25. All of the alterations I got done (hem, bustle, some stitching at the bust) cost almost half the cost of just the hem at the place I bought my dress. I also bought shoes for my bridesmaids and I and was thrilled with the quality of them. SLB sells shoes from different companies and then will dye the shoes for free! You can't beat that. Justin even gave me 15% off the shoes because I mentioned I wanted to try to keep the shoes cost-effective for everyone. They went over and beyond to accommodate me and I had a wonderful experience with them. Thanks Spring Lake Bridal!
Roz and Justin were great! My dress fit perfectly and looked amazing. One of my bridesmaids had to come in for some emergency alterations on the Friday before my wedding--Roz had them done the very next morning! So glad they moved into a new space--the first location was a bit tight! Roz will make sure that your dress is fairly priced and looks perfect!
Spring Lake Bridal responded with the following comments:
Thanks, What A Wonderful Review, I Hope You Tell All Your Friends.Thanks, What A Wonderful Review, I Hope You Tell All Your Friends.
Thank you, Spring Lake Bridal! They had a lovely selection at this small shop, so that even after searching around at a dozen larger boutiques, I still returned here and bought my dress. It was relaxing to try on dresses here, especially as compared to the aforementioned larger boutiques, with the helpful staff. Very inexpensive alterations.
All of the other reviews are correct in the fact that they have a very large and diverse selection of dresses. They even have dresses to try on for bigger brides and bridesmaids, which was awesome, sometimes it's embarrassing to go into trendy stores where their samples only go up to size 12. They also have great prices. HOWEVER, DO NOT GET YOUR DRESSES ALTERED THERE!!!! Two out of my four bridesmaid dresses were practically RUINED from a simple hemming job. The hems looked as if they had been burned with an iron, they were skewed at weird angles instead of draping gracefully and they were also curling at the hems. One dress just skimmed the floor in the back and she was tripping over the front! I brought them back and asked her to re-do them and she did, but they were WORSE!!!! They also did not come in until about a week and a half before the wedding, which almost gave me a heart attack. (Ordered in May, wedding was in Sept.). Then I get a call say a groomsmen forgot to tell them the shoe size? Aren't THEY supposed to ASK the shoes size when fitting the men for tuxes? Sigh... nice dresses, good prices, too much headache.
Spring Lake Bridal responded with the following comments:
these alterations were done by an outside seamstress, chosen by the bride who met her here. becuase we allowed and accomodated this doesn't make us responsible for the seamstresses poor work. as for the groomsmen, that particular guy emailed me measurements instead of coming in, and did not respond when I emailed him, & we didn't have his phone # since neither he nor the bride provided it. Also you still owe me $100 in late fees for the tuxes you returned wednesday instead of monday. $25 a day x 2 tuxes.. so lets call this one even.these alterations were done by an outside seamstress, chosen by the bride who met her here. becuase we allowed and accomodated this doesn't make us responsible for the seamstresses poor work. as for the groomsmen, that particular guy emailed me measurements instead of coming in, and did not respond when I emailed him, & we didn't have his phone # since neither he nor the bride provided it. Also you still owe me $100 in late fees for the tuxes you returned wednesday instead of monday. $25 a day x 2 tuxes.. so lets call this one even.
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