our pictures were taken by Snaptacular Photos of katy, tx. DO NOT USE THEM! they were wonderful and they took wonderful photos but after the wedding it was like pulling teeth to contact them or get anything from them. we got married may 22, we ordered our prints and canvases in late august and just TODAY got everything right. we have had to return stuff and ask for more stuff that we have already paid for. they are great photographers but TERRIBLE BUISINESS PEOPLE!! BEWARE OF THEM!! they will charge you out of the nose and then wait for as long as they can to give you the goods. they were rude and evasive. AGAIN! DO NOT USE THEM!!
Snaptacular Photos responded with the following comments:
When working with custom art, it's important to understand that some products simply take time to create. A timeline experienced by this client is not typical, however, this customer experienced a significant delay in receiving a correct final product due to problems beyond our control, including manufacturer error, emails lost by the client, and the client failing to check for packages that had already been delivered.
The client discovered a manufacturer error, and brought it to our attention over Thanksgiving vacation. We explained that there would be a delay in arranging and constructing a remake, as well as communicating while we were out of town, but the client was still impatient. Nonetheless, the remake was submitted on rush order and delivered promptly. We have offered apologies, as well as additional remakes on items that were ordered incorrectly by the client, but the client has not been reasonable in this process. In the end, this client has received beautiful photographs, everything that was ordered, and then some. We have done our best to satisfy this client.
Unfortunately, we believe there is nothing else we can do to make her happy.When working with custom art, it's important to understand that some products simply take time to create. A timeline experienced by this client is not typical, however, this customer experienced a significant delay in receiving a correct final product due to problems beyond our control, including manufacturer error, emails lost by the client, and the client failing to check for packages that had already been delivered.
The client discovered a manufacturer error, and brought it to our attention over Thanksgiving vacation. We explained that there would be a delay in arranging and constructing a remake, as well as communicating while we were out of town, but the client was still impatient. Nonetheless, the remake was submitted on rush order and delivered promptly. We have offered apologies, as well as additional remakes on items that were ordered incorrectly by the client, but the client has not been reasonable in this process. In the end, this client has received beautiful photographs, everything that was ordered, and then some. We have done our best to satisfy this client.
Unfortunately, we believe there is nothing else we can do to make her happy.
The photographers were very nice to work with, and had great personalities, as well as a great photographic style. However, I was disappointed with the number of photos I received overall (based on time shot, number of pictures from the wedding photo booth, a second shooter etc), and there was a significant delay in receiving the photos (8-9 months after the wedding. We had some posted online slightly earlier, but they weren't hi-res for us to keep).
Additionally, there were several photos from our engagement shoot that we never saw, and it was apparently due to a bad memory card. This obviously made me very nervous when it came to receiving wedding pictures, as I was not told of the memory card issue until I specifically asked about the photos.
To their credit, they were prompt and professional, as well as flexible with scheduling out of town engagement shoots, and also had a baby due shortly after the wedding. Also, we moved a few months after our wedding, and they graciously sent a new copy of our wedding photo DVD, free of charge.
However, the time it took to receive the photos, and after the long wait, only receiving around 450 (engagement and wedding), I would encourage any couples considering using Snaptacular to ask about the number of photos they expect, and to note the turn-around time they list in their contract. Additionally, I felt that their responsiveness dropped off after the wedding, as it was more difficult to reach them after the wedding took place.
If these are sticking points, I'm sure JD and Jessica would be glad to discuss them with you and work on something that suits you, but not knowing the status of our photos for several months following the wedding, particularly after any previous issues with a memory card, left me very nervous and unsettled as I waited to receive them.
As is common with most weddings these days, the industry standard comes from when one bride compares to others in terms of number of photos and turnaround rates. Several photography companies have photos online shortly after the wedding, and with a photo-booth, have several hundred to choose from, just in photo booth photos alone. We received less than 50 from our photo booth, I believe it was closer to 30, and actually asked about more photos, but they told us they didn't give us repeats or photos they didn't think were suitable / represented their skill level (I apologize, I can't recall the term they used). I was disappointed that the one photo I took alone with my Maid of Honor, my sister, somehow didn't get to me, despite being taken at the photo booth.
Again, if you are looking for a nice, talented couple, this is a great one to work with, but I wish that I left the experience knowing that the beautiful photos on their website would have arrived sooner, and in higher numbers.
We really enjoyed working with Jessica and JD at Snaptacular Photography. They made the experience very relaxed and enjoyable and are very passionate about what they do. We are looking forward to future photo shoots in during our marriage when we start to grow our family!
Great group to work with we had so much fun and the pictures are incredible. I plan on using them in the future for family and baby pictures. I would recommend them to anyone that is looking for fun and inventive pictures they were wonderful!
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