Snapshoot Photobooth responded with the following comments:
We are very thankful for the high rating you've given us and are so sorry that you had these problems with your event.

I apologize for any rudeness that you may have perceived. I do remember the wedding reception and these issues.
Cliff, I myself, was actually at the event.
The reason I had come up to you about the 30 minute break was simply to let you know that since your event ran late, and we were supposed to have 30 minutes of idle time after the cocktail hour (at which point your guests wouldn't be using the booth much because of dinner and other formalities) that we wouldn't be able to extend the photobooth time beyond what you had originally agreed to because we had an event immediately after yours. We did open the booth for use during the time we were supposed to have a break because there was little to no use during the cocktail hour (though your guests were pre-occupied and didn't use the booth much. We are sorry about that)
Concerning the payment, we waited for the person to bring us the final check but he didn't come around, so I felt the need to ask you again. I tried to do it in the most respectful manner that I could, but the payment was supposed to be made before setup and we were needing to leave quickly for our next event.
Concerning only allotting two photostrips per session. I was actually the one who changed our business model to provide a photo for every guest in the booth and simply would not have changed that policy for your event. There are times when an extra few people may jump into the booth after we've already set the number of prints but this is a rarity.
Concerning the final pictures, we were already over time and at risk of being late for our next event, but wanted to get you, the bride and groom, into the booth. We simply couldn't take any more photos since we were over time already. If I didn't tell the people in line that we could only take one more set I certainly should have and I'm sorry for this.

I hope you will accept our sincere apologies for any confusion and and failure on our part, I have called and left a voice mail for you to resolve these things with no reply.
We understand that your wedding day can be very hectic and will do our best in the future to keep things as care free for our clients as possible.

Once again, we are very sorry but are very thankful for your business and your feedback.

Sincerely,
Cliff Sumner and
Snapshoot PhotoboothWe are very thankful for the high rating you've given us and are so sorry that you had these problems with your event. I apologize for any rudeness that you may have perceived. I do remember the wedding reception and these issues. Cliff, I myself, was actually at the event. The reason I had come up to you about the 30 minute break was simply to let you know that since your event ran late, and we were supposed to have 30 minutes of idle time after the cocktail hour (at which point your guests wouldn't be using the booth much because of dinner and other formalities) that we wouldn't be able to extend the photobooth time beyond what you had originally agreed to because we had an event immediately after yours. We did open the booth for use during the time we were supposed to have a break because there was little to no use during the cocktail hour (though your guests were pre-occupied and didn't use the booth much. We are sorry about that) Concerning the payment, we waited for the person to bring us the final check but he didn't come around, so I felt the need to ask you again. I tried to do it in the most respectful manner that I could, but the payment was supposed to be made before setup and we were needing to leave quickly for our next event. Concerning only allotting two photostrips per session. I was actually the one who changed our business model to provide a photo for every guest in the booth and simply would not have changed that policy for your event. There are times when an extra few people may jump into the booth after we've already set the number of prints but this is a rarity. Concerning the final pictures, we were already over time and at risk of being late for our next event, but wanted to get you, the bride and groom, into the booth. We simply couldn't take any more photos since we were over time already. If I didn't tell the people in line that we could only take one more set I certainly should have and I'm sorry for this. I hope you will accept our sincere apologies for any confusion and and failure on our part, I have called and left a voice mail for you to resolve these things with no reply. We understand that your wedding day can be very hectic and will do our best in the future to keep things as care free for our clients as possible. Once again, we are very sorry but are very thankful for your business and your feedback. Sincerely, Cliff Sumner and Snapshoot Photobooth