Satisfaction Limousines & Luxury Limo Coaches 3.9 out of 5.0 4.0/5.0
Amazing deals packages stretch vehicles limo style party coaches
5820 County Line, New Haven, MI 48048
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586-725-7799
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Overall Rating
Quality of Service:
   3.8 out of 5.0 (3.9/5.0)
Responsiveness:
   3.8 out of 5.0 (3.9/5.0)
Professionalism:
   3.8 out of 5.0 (3.8/5.0)
Value For Cost:
   4.1 out of 5.0 (4.2/5.0)
Flexibility:
   4.0 out of 5.0 (4.0/5.0)

 
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kim
Wedding: 07/24/2009
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

they upgraded our vehicle due to availability which was fantastic! they were very prompt and our driver was really friendly and fun! They were extremely affordable which was plus. I would recommend them!

Reviewed On:
08/12/2009

Services Used:
Transportation

peacechild22785 and Steve
Wedding: 05/30/2009
Reviews: 9
3.5
out of 5.0
Quality of Service: 3.0 out of 5.0(3.0/5.0)
Responsiveness:3.0 out of 5.0(3.0/5.0)
Professionalism:3.0 out of 5.0(3.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:4.5 out of 5.0(4.5/5.0)

Did OK. Got us where we needed to go, but there were some problems. The limo was supposed to be stocked with alcohol and it wasn't, so the driver had to take the bridal party to stock the limo. This caused was to run over time with our carriage and cost us some money. The driver was polite but not overly so. I don't even think he introduced himself to me. If you need a basic limo that will be there on time and transport you, they do a good job. Most of the frills were there as well (just married sign) but there were also problems. I would probably use them again because for me, punctuality is most important and they did provide that. Plus the limo was in good shape and comfortable. I would just recommend to not expect much from the driver and be prepared for some problems.

Satisfaction Limousines & Luxury Limo Coaches responded with the following comments:

We do not provide alcohol because we DO NOT carry a liquors license.
We NEVER stock any vehicle. If client would like the vehicle to be stocked with alcohol they must provided themselves. We are very strict and adhere to Department of transportation regulations and follow the law.

Reviewed On:
06/12/2009

Services Used:
Transportation

Melissa
Wedding: 05/08/2009
Reviews: 5
4.5
out of 5.0
Quality of Service: 4.0 out of 5.0(4.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:4.5 out of 5.0(4.5/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)

Great limousine company. We've used them for other events as well. Professional, prompt and helpful drivers.

Reviewed On:
06/09/2009

Services Used:
Transportation

RachelCheetah
Wedding: 03/14/2009
Reviews: 10
4.6
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:4.5 out of 5.0(4.5/5.0)
Flexibility:4.5 out of 5.0(4.5/5.0)

They arrived on time to get the guys, then came back to pick up the girls - the limo was in great shape, clean, nice inside. The limo driver's name escapes me right now but he was AWESOME. VERY accomodating and cool. He even helped un-bustle my dress before the ceremony, lol. I would recommend them to anyone! Pricing was also very reasonable in my opinion. I was a little worried because I had booked them sight unseen because they are located a bit far from us, but very pleasantly surprised that they were so great!

Reviewed On:
03/20/2009

Services Used:
Transportation

Joshua
Wedding: 02/01/2009
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

They were great, we had a really good time in the limo. The driver was very cool, and they were flexible with what we wanted to do.

Reviewed On:
06/03/2009

Services Used:
Transportation

Colleen
Wedding: 10/11/2008
Reviews: 1
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

The staff and selection of vehicles were outstanding. This chauffer was professional, in both attire and mannerism. The vehicle was spotless and even smelled good as well! We had a great time and can't wait until we have an occasion to use Satisfaction Limousine again!

Reviewed On:
11/25/2008

Services Used:
Transportation

babygirl57
Wedding: 09/05/2008
Reviews: 7
4.0
out of 5.0
Quality of Service: 4.0 out of 5.0(4.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:3.0 out of 5.0(3.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)

I was looking for a white Escalade limo for my wedding and checked out many vendors. They had the least expensive price by far! I had the limo pick me up from my house and take us to the church, and then take us from the church to the reception. The limo was on time and looked nice. The driver was nice but was a little frustrating to work with. Overall, for the price I was very pleased with our limo.

Reviewed On:
11/11/2008

Services Used:
Transportation

Wendy
Wedding: 04/30/2005
Reviews: 5
0.0
out of 5.0
Quality of Service: 0.0 out of 5.0(0.0/5.0)
Responsiveness:0.0 out of 5.0(0.0/5.0)
Professionalism:0.0 out of 5.0(0.0/5.0)
Value For Cost:0.0 out of 5.0(0.0/5.0)
Flexibility:0.0 out of 5.0(0.0/5.0)

I have used Satisfaction Limos for 3 seperate occasions but because of how they ruined our contracted limo plans for our wedding at the last minute causing far more stress than humanly necessary I will NEVER recommend them or use them again. The driver was wonderful and very professional but the company is not. We sat in the office with a young blonde haired lady and made reservations for a stretch limo to take us from our homes to the wedding and then the wedding to the reception hall. And we also reserved that same stretch limo to take us from the reception hall to the airport hotel we were staying at that night. We paid a deposit down on both and had a valid signed contract. Luckily I called prior to the date only by a few days mind you to make sure everything was a go. The manager told me that they would not be providing the stretch limo from the reception to the hotel but just a car. I argued with her for I don't know how long but she would not budge even with a contract. She stated that limo was rented out by someone else and they would not change that. She did apply my deposit to the other limo contract and we were left trying to find a ride last minute. Ended up the day before renting a car so that we could make it to our honeymoon suite. Thanks a lot Satisfaction Limos because I was a bride in tears on my wedding day trying to pick up a rental car and park it at the reception hall in time to get to the hair dresser and get ready for my own wedding. You made my day very stressful!

Satisfaction Limousines & Luxury Limo Coaches responded with the following comments:

Something about this review is awry because this is something our company does not do. For an after reception transfer we offer our non stretch Lincoln town car for the bride and groom but rarely do we reserve a 10 passenger limousine for such an occasion. In the past we've upgraded customers to a larger vehicle at no charge to avoid any problems such as this. It simply seems to me there was confusion about which vehicle our customers had reserved and became upset when they found out.

Keep in mind we offered our contracted Lincoln town car but it was refused for a rental vehicle (?).

Reviewed On:
09/24/2008

Services Used:
Transportation