Sarah's Stands Reviews

Reviews

• Carol Sent on 10/07/2010
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I looked everywhere for a cake stand that met the requirements of my cake baker. I found Sarah's Stands on Etsy.com. She had the size I needed and it was the exact stand I was looking for. It says it will take a few weeks to ship but I received mine in less than 2 weeks!! I will be using it at parties for cupcakes, cakes, appetizers etc for years to come. It is very durable. It was a little pricey but well worth it to me!!!

  I looked everywhere for a cake stand that met the requirements of my cake baker. I found Sarah's Stands on Etsy.com. She had the size I needed and it was the exact stand I was looking for. It says it will take a few weeks to ship but I received mine in less than 2 weeks!! I will be using it at parties for cupcakes, cakes, appetizers etc for years to come. It is very durable. It was a little pricey but well worth it to me!!!
• Julie Sent on 04/08/2010
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  My purchase from Sarah's Stands was a very pleasant experience. I needed the stand right away for a wedding and they promptly shipped it. It is one of the very best quality stands that I have. I wouldn't hesitate to purchase another and plan on it in the future.

  My purchase from Sarah's Stands was a very pleasant experience. I needed the stand right away for a wedding and they promptly shipped it. It is one of the very best quality stands that I have. I wouldn't hesitate to purchase another and plan on it in the future.
• Lauren Sent on 10/09/2018
  1.5 out of 5 rating

  1.5
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    2.0 out of 5 rating
    2.0
  • Value
    0.5 out of 5 rating
    0.5
  • Flexibility
    0.5 out of 5 rating
    0.5

  They claim to stand behind their products (it's all over their website) but obviously that is only true if you notice an issue within 24 hours of receiving the stand being delivered. I ended up with a faulty cake stand for our wedding and we didn't know until we tried to put the cake on it and it was wobbly. I emailed them and they said I must have received a faulty stand but there is nothing they can do. So basically I just wasted a lot of money on a cake stand I can't even use. I was super excited to have this beautiful cake stand and now it's just garbage. I wouldn't recommend them to anyone.

  They claim to stand behind their products (it's all over their website) but obviously that is only true if you notice an issue within 24 hours of receiving the stand being delivered. I ended up with a faulty cake stand for our wedding and we didn't know until we tried to put the cake on it and it was wobbly. I emailed them and they said I must have received a faulty stand but there is nothing they can do. So basically I just wasted a lot of money on a cake stand I can't even use. I was super excited to have this beautiful cake stand and now it's just garbage. I wouldn't recommend them to anyone.

  Sarah's Stands's reply:

  We are very sorry to hear you had this experience with Sarah's Stands as we do try our very best to make all our customers happy. We checked your account and see that you placed your order on July 28th and then contacted us about a return on September 30th. In our return policy, we request that you contact us right away if there is a problem with your order. Unfortunately, you contacted us 60 days after your order was delivered and this was outside of our return policy. We include our information regarding returns on our website and in the order confirmation email that you receive when you place an order. If we have the incorrect information about your account or if you have additional information, please let us know. We are truly sorry about this and we want to make it right.

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