out of 5.0
Quality of Service:
My husband and I recently got married at Sandals Negril. As frequent Sandals visitors, we knew that the service at this resort was top notch, but the wedding team went above and beyond all our expectations! We traveled to Negril with 18 family and friends and every person had a phenomenal time, not only at the wedding, but at the resort the entire weekend. The wedding team of Andrea, Giselle and Gawayne were the absolute BEST! They are pros, and do this several times a day, but they made us feel like we were their only customers. The entire process of planning and executing our wedding could not have been easier and more stress free; they took care of everything! Unfortunately, it rained in the afternoon before our evening wedding, but the team seamlessly delayed our ceremony by 15 minutes to let the rain pass and moved our reception in the covered portico without hesitation. Our day/week was absolutely perfect and we highly recommend this venue to anyone considering a destination wedding. The best part (above all the wonderful service) was that the next day we were told that we would get a refund for the lighting and dance floor that had been set up outside but had to be taken in for the rain. We did not expect this at all, as with events you usually pay the set up fee whether you use the service or not. It was truly the best service we have ever experienced. Thank you Sandals Negril!
Services Used: Ceremony & Reception Venue
We had a great honeymoon! We received an "upgraded" room, which was very Exciting. However, I was disappointed in the lack of cleanliness & lack of update to the room. The room was fine it just wasn't nearly what I expected based on pictures. I have read numerous horror stories about air conditioners not working and ours worked perfectly fine throughout our week there!
The breakfast wAs fabulous! Both room service & breakfast buffet was delicious! Lunch buffet was bad but all other food was very good!! We LOVED the Sundowner restaurant! it was our favorite! It was so amazing!
We loved the employees at Sandals! They were so eager to please and their attitudes couldn't have been better! My husband hates that the local people could walk down the beach and attempt to sell you various things, but it didn't bother me too badly.
Also, the transportation to and from the resort is not provided by Sandals, it is contracted by Sandals. Therefore, the driver expects a tip and he makes this expectation very clear. The ride from Montego Bay is 90 minutes. I have read numerous horror stories about the drive but ours wasn't very bad.
Overall, we had a great experience. I have to say that the biggest let down was the low quality and low up keep of the rooms.
I would recommend Sandals Negril, I just think it is important to say that the rooms are no where near the standard of resort hotels in the US or in Mexico.
Services Used: Travel
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