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Rusty's Video Service Reviews

Rusty's Video Service

Rusty's Video Service

Levittown, PA
3.3 out of 5 rating, 34 Reviews
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Reviews

3.3 out of 5 rating
34 Reviews
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67% Recommended by couples
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    Liz Sent on 09/10/2012
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    Ken is AMAZING!!! I really enjoyed connecting with him before the event. To be honest, I didn't even realize he was at my wedding (except in the beginning of the day). And that is the sign of a phenomenal videographer. No one realized he was there! The film he produced (the same day edit) was absolutely fantastic - my husband even got teary eyed :) and he was able to tell a story in less than five minutes. He got us a fully editted same day edit in less than 9 days! This was so perfect to share with some guests who weren't able to make the wedding... and of course for those who were! I couldn't have been happier with the results. Ken has some of the best prices around, but his quality is top-notch and he is very easy to work with. Thank you Ken for capturing the best day of our lives so perfectly!!!
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    Kerri Sent on 08/16/2011
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    Ken has done weddings for almost all of my husband and I's friends and family so when we got engaged we called him right away and booked him even before knowing where everything was going to take place! (We knew what date we wanted no matter what.) Ken was great, he answered all of our questions and I never had an issue getting a hold of him. He was fabulous to work with all day and kept us laughing. He stayed until the very end of the night and even got some last minute footage of my husband and his fraternity brothers singing to me. Our BIG video was a hit for all of our guests and it's great being able to share it with people who couldn't make the wedding.

    A lot of people think that the fact that he takes a while to get your video back to you is some type of wedding crime, but I know that he is going to make it wonderful and the BIG video is just fine until it comes in. I'd rather watch a great highlight of my wedding while its fresh in my mind and watch the whole video in a few years!
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    Kerry Sent on 10/19/2010
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    My husband and I met with Ken about 11 months before our wedding and right off the bat, I knew his work was ART! The week prior to our wedding, Ken called just to review the logistics for my wedding (this calmed my wedding nervousness). On the day of our wedding, Ken's cousin, Lynn, arrived early (love when people are early!) and set-up shop and was videotaping within minutes. Lynn was calming, funny, and so down to earth that she made it easy for me to be myself infront of the camera. She captured all of our funny moments and even the sentimental moments during the bridal prep. She then headed over to the church, set-up over there and filmed our mass. during our recpetion, Lynn kept the camera rolling and even survived the madness of our guests dancing until 11 p.m. when our recpetion ended. I have been at weddings where the photographer leaves after the cake cutting ...but not KSV!

    I can't thank your team enough for all of their hard work and we can't wait to see the production of our wedding!
  • illustration stars

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  • S
    Sylena Sent on 05/11/2010
    5 out of 5 rating
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    Ken Stillman and his staff are wonderful! Our Big Show video was beautiful! I highly suggest booking them!
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    Kim Sent on 05/01/2010
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    Ken and his team were great. We love our BIG video and he even came through when our bestman was ill and had to tape his speech! He played it on an 80 inch screen and it felt like he was right there. It was great.
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    Jennifer Sent on 02/20/2009
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    I cannot say enough fabulous things about Ken - his entire team is great to work with and made everyone feel comfortable right from the start. The best choice we made was the addition of the BIG show, I watch it almost every day and our guests are still talking about it. Ken helped make our day perfect and I have no problem waiting for our video to be completed, I like that he takes his time and makes each video unique, as opposed to creating the same edits for everyone. He is WONDERFUL! Thanks Ken!
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    Anna Sent on 10/14/2008
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    I looked at the other reviews... And I can't really say anything differently. I absolutely loved Ken and his staff. Everyone at the wedding raved on their professionalism, interactions with the people, and obvious hard work. I have watched my BIG Show many times and love it.. I am patiently waiting for my video. I know it will be GREAT. Ken and his team should be proud of their Business. They are producing great ART!! And making many people's lifetime memories look amazing. WAY TO Go
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    Carrie Sent on 02/08/2008
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    I wasn't planning on booking a videographer but am SO glad we changed our minds. Ken and his team were spectacular. Ken was very responsive to all my emails and ideas. Our ceremony site was a little unusual, so Ken came to our rehearsal to make sure he'd be ready to go day of. On our wedding day, they showed up on time, ready to go. They were never obtrusive or directorial. They captured the day and we LOVE our ceremony video. We can't wait to see everything else!
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    Lori Sent on 02/23/2008
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    Kenneth was a true pleasure to work with.
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    Caitlin Sent on 02/23/2008
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    I was extremely happy with Ken Stillman. Our video was professional and beautiful. I watch it all the time!
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    Paul Sent on 03/11/2009
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    My wife and I are writing this review almost three years after our wedding. I can’t tell you how impressed we were with the level of Professionalism, Hard work, and Courtesy Ken and his staff showed to us on our wedding.
    Like many other couples, we started from scratch trying to find a photographer and videographer. Simply searching videographers in our zip code, we came across pages of “professionals.” However, we knew we wanted Ken from the start.

    Most say you’re judged on your previous work. In this case, we went right to his website and began viewing his past videos. We were sold. When contacting Ken, it took less than one week before we were sitting around our living room reviewing his packages.

    Overall, from start to finish, we can’t say enough on the quality and care showed by Ken and his staff. We recommended him to our friends and they have used him as well. We continue to recommend him to any new couples look for a GREAT videographer.
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    Jill Sent on 10/07/2008
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    Ken was great and reasonably priced. He started early and stayed late and seemed to catch all the great moment even though we didn't see him at all during the night. I was especially happy he captured the special dance I did with my new stepson. And while I was doing the dance my husband was crying and Ken caught that which was great to watch becuse I didn't notice when it was happening.
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    Stephanie Sent on 02/14/2011
    4.8 out of 5 rating
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    Kenneth Stillman's product is of the highest quality and exceeded my expectations.
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    Laura Sent on 08/21/2008
    4.8 out of 5 rating
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    Ken was always in the middle of the action...even when things got a little rowdy on the dancefloor. He's a true professional and it was great working with him.
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    Kristen Sent on 10/14/2008
    4.6 out of 5 rating
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    I worked with Ken and his wife for my recent wedding, although I havent received my video yet, I am most excited to see it! Ken seemed to be everywhere and seemed to capture every moment on film! Cant wait to see it!
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    Lynn Sent on 11/03/2008
    4.5 out of 5 rating
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    His work is Fabulous, it may take long to get your video but it is well worth it!!
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    Kim Sent on 05/21/2008
    4.3 out of 5 rating
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    Ken was great and I really enjoyed working with him. I haven't received my video yet because I haven't given him my montage pictures yet, so I can't really rate the quality of his work. He has some great tools to catch great moments, and I can't wait to see how the video turns out. His price is great.
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    Bridget Sent on 01/06/2008
    4.3 out of 5 rating
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    Ken was great showed up on time and stayed almost the entire reception. Everyone at the wedding felt confortable around him. Can't wait to see my video!
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    Tiffany Sent on 09/13/2009
    4.1 out of 5 rating
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    I waited till the last minute to book a videographer. In the course of a weekend I sat down and viewed dozens of recommended websites. Blah blah blah same boring video over and over. I never even knew how bad wedding videos could be! And then I went to Kenneth Stillman?s website and I was like- PERFECT! I loved his upbeat approach. His videos looked so happy and energetic. I am just not the "sappy-lets-do-a-video-montag-of-us-making-out type." I would have had to make fun of myself with a video like that!

    I had read in reviews on the knot that he is not great at getting back to people and he has a long turn over time on his videos, so I figured I'd have to be proactive because I was so close to my wedding I e-mailed and called him the same day. I heard nothing for two days and e-mailed and called again. A few days after that he finally called me back. He got my voice mail and then we played the whole phone tag game for awhile. When I finally got him on the phone I booked him on the spot. His communication improved 100% once he was actually booked.

    He basically made no excuses. He said he would not put out a video with his name on it that wasn?t up to par and if that meant a longer wait time, so be it. Because I know I won't have my actual video for awhile I paid the extra $100 to get the video teaser which was guaranteed within a week. He actually edited the video for me during my wedding and showed it to me that night! He upgraded me to the Big Video Show which is same day videos in a different style for free (normally $250). I absolutely love my video and it fits our personalities so well. He said he brought three songs with him that day and when he met our bridal party he knew we needed the most energetic song.

    I am totally happy and satisfied with my choice, and since I know I won't get my final video for a long time, at least I won't be shocked or worried about it.
  • Erin
    Erin Sent on 07/11/2013
    4 out of 5 rating
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    I know Kenneth has gotten some pretty nasty reviews, but I'm not sure why. We were very happy with our product and received it in a timely matter. Sometimes he would take a week to get back to us by email, but he always did and answered our questions. We had our final product back before Christmas and we were married in October. He was super friendly and great to work with and even met us halfway between our homes to make sure we got our video before Christmas, so we could show our family. He volunteered to meet us all the way!

    The only comment I have is that he films with an HD camera, so when you get a regular DVD it looks a little pixillated. The blu-ray looks great though.

    The same-day edit was beautiful and had most of our guests in tears (including the entire bridal party)
    I'd definitely recommend Kenneth. If you want a good product, you need patience. I'm glad we waited and got something we liked rather than rushing for something we hated.
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    Kari Sent on 06/20/2008
    4 out of 5 rating
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    As of today, the only portion I've seen is the ceremony which was shot well and you could hear everything that was said. I caused some of the delays but his company is moving a little slow on actually producing the video. Him and his assistant were extremely friendly and I would recommend thm.
  • Colleen
    Colleen Sent on 02/20/2008
    4 out of 5 rating
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    Our video came our amazing! It was filmed in High def and captured moments that when we watched it we cried and laughed!!! What I love is that he puts your video on the web with your own page so that you can watch it as many times as you want as long as your near a computer...lol! The price is right!
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    Jackie Sent on 10/15/2008
    2.9 out of 5 rating
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    Our concerns with Ken are not over the quality of his work - the portions of our wedding day that we have been able to watch online are very good and we are very pleased with what has been posted so far. However, it has been over a year since the wedding and we have yet to receive our DVD...even more frustrating is that we have most recently left 4 voicemails and 2 e-mails for Ken and have not received ANY response as to the status of our video. There were a few delays in the process - some his, and some ours (choosing our prologue song) - but the most recent contact we have had with Ken was back in April when he informed us that he would be posting more sections of our day online in the coming weeks, however we have not heard anything since. Ken was fine to work with leading up to the wedding and on our actual day - but I would pay more for the same product if that meant we'd hear back from the person/company in a timely manner. It is very frustrating to fulfill your end of the contract (by paying in full) only to feel as though the professional you hired is too busy to fulfill their end (or to even let you know where it stands).
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    Alison Sent on 05/05/2013
    1.2 out of 5 rating
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    **UPDATE** 2 years, 10 months and a letter from our lawyer later we FINALLY received our wedding video. While Ken did capture many of the wonderful memories from our wedding and we have enjoyed watching it- he did not give us a polished product. He cannot say that he was rushed...he nearly had three years to put together this video. Before the wedding he asked me if there was anything that I really wanted him to capture and being a musician and music teacher, I said that I really wanted ALL of the music in our ceremony. A group of my students prepared for months to sing at our wedding and he cut practically the entire piece out of our ceremony. My husband arranged a beautiful rendition of "Somewhere Over the Rainbow" which the Rutgers Glee Club performed and it was not even IN the "finished" video. Much of the "dancing" footage seems to be slapped together and there are many moments of dead space. Luckily, we paid for the raw footage of the night so we have every thing that was recorded. I am NOT the kind of person who writes bad reviews or complains. If you look at any of my other reviews you will understand that. Ken was unprofessional and demonstrated unacceptable customer service. He was not responsive until I started writing reviews on wedding blogs, and then didn't respond for another 10 months or so until our lawyer contacted him. I understand that he was in a "bad accident" and while I can empathize, there is no excuse for the complete lack of communication when he had already been paid in full for his services. Please do not make the same mistake we did. I cannot believe that this man is still in business. Save yourselves the aggravation that we have been through. I DO NOT RECOMMEND KEN STILLMAN.
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    Jill Sent on 09/30/2012
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    Kenneth Stillman Video Should Not Be In Business
    My original post was dated September 30, 2012, since then we received our final edited video (2 years, 2 months, 6 days after our wedding) from Kenneth Stillman/Marigold Sky Studios. We are grateful to get a glimpse of what we missed like the bridal party introductions; however I wish I could rave about how amazing the video is and that the amount of time dedicated to the final product was evident in the edited version. I only wish because that is far from true as the final product was not the quality we paid for or expected.
    There is one positive from this experience which was the same-day edit highlight video - truly phenomenal. To think the same person could professionally edit our highlight video in the span of a day and then to receive our so-called finished product years later should have blew us away, but it looked to be done by an amateur.
    We were expecting a 30-45 minute version of our highlight video with music, but that is not what we got. The only editing was segmenting the traditional wedding formalities (dances, speeches). Then the video abruptly cut to the end of the night as guests began departing. Our wedding was American/Portuguese and we had quite a few Portuguese songs/dances where the dance floor was packed, but not a single one made it into the video. Other than our first dance, my husband and I were not the focus of our wedding even though we were rocking out to our favorite songs throughout the night.
    KSV upgraded our package to blue-ray which is appreciated; however segments (particularly during the speeches) appeared fuzzy. Ken responded that he would look at the “grainy” sections. In addition, he offered to supply the raw footage we repeatedly requested at no additional charge and it would arrive the following week. This correspondence took place on November 5, 2012, but still no raw footage.
    Of note, the Better Business Bureau issued the worst rating to KSV, “F”.

    Rusty's Video Service's reply:

    Unfortunately, in 2011, I was in a very serious car accident and was unable to work for a very long period of time and many of the videos fell behind schedule. As of January 2013 I am now all caught up and videos are being delivered according to schedule.
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