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Reston Limousine
DC's Premier Transportation Provider for all your event needs.
45685 Elmwood Court
Sterling, VA 20166 (map)
Website:
Visit my website »
Vehicles:
Limousine - SUV, Limousine - Standard, Limousine -...
Liability Insurance:
Yes
Services Used:
Transportation
Daniel Oh at Reston Limousine is the BEST person to work with for wedding transportation.
He is 100% professional: efficient, organized, flexible and could not be any more pleasant. He was also extremely patient when we asked for numerous changes. We had many out of town guests who needed transportation from the hotel in 1 town to the wedding in a 2nd town to the reception in a 3rd town. In between the wedding & the reception, our guests took a tour of Washington on board "our" Reston Limousine Coach. Although the driver was not a professional tour guide, our guests were bowled over by how knowledgeable he was. He was especially helpful when 1 guest requested a change in the route so she could see her husband's name at the WW II Memorial. This is the 2nd time we've turned to Reston Limousine for a large event - both times their service was superior in every way. Our guests arrived at each destination of the day on time and very happy, due to the VERY clean coaches and polite, friendly drivers. Thank you, Daniel!
Reston Limousine responded with the following comments:
Thank you for letting us know about your positive experience with Daniel and our company. We are happy to have been part of your special day! Congratulations!Thank you for letting us know about your positive experience with Daniel and our company. We are happy to have been part of your special day! Congratulations!
Services Used:
Transportation
These guys handled the transportation for our wedding and did an amazing job. They provided a limo for the bride's family, a towncar for our departure, and several shuttle trips from the venue to the hotel and vise versa. Very flexible on options with a lot of vehicles to choose from and the driver's were great and very professional. We would absolutely use them again and recommend them for any transportation needs.
Reston Limousine responded with the following comments:
Thank you for letting us know about your positive experience. We are happy to have been part of your special day! Congratulations!Thank you for letting us know about your positive experience. We are happy to have been part of your special day! Congratulations!
Services Used:
Transportation
Reston Limo was on time to both our pick ups and got us to the church in time. They also were able to pick us up at the church after the ceremony on time. Before the wedding they found the best deal for us knowing that we would only be taking one of the limos from the church to a hotel and recommended that we use a town car instead to save us a few bucks. They were looking out for our best interest and we are glad we listened to them.
Services Used:
Transportation
We hired Reston Limo for transportation for our bridal party and guests to get between hotels in Old Town Alexandria and our wedding location. Unfortunately we ended up being very disappointed in their service. Knowing that transportation is often something that goes awry at weddings, I worked very closely with our point of contact over many months to ensure all the details-- times, types of vehicles, directions, etc-- were nailed down and we triple checked everything up until a few days prior to the wedding. The day of the wedding none of the drivers of the limos or shuttles had the directions I had personally written and given to our POC. The drivers all asked for directions from the passengers (many of whom were out-of-towners, hence arranging transportation for them!). The drivers also seemed to have no sense of what their route was- i.e. that they were to take multiple trips between the hotels and venue. The vehicles all ran late, in part because they had no directions, which delayed the ceremony and caused things to be a bit more hectic for us than they needed to be. In the end, everyone got too & from the wedding, but the delays and headaches were entirely unnecessary. They also then tried to charge us overtime and we had to have multiple conversations with their management to sort that out. I had scoured reviews on Wedding Wire and other sites to find a company with a reliable reputation and am very disappointed that Reston Limousine did not live up to their good reviews.
Reston Limousine responded with the following comments:
Reston Limousine makes customer service its #1 priority. Regrettably there was a lot of miscommunication regarding this wedding. Staff members spent hours afterwards researching and resolving the issues. The issues were discussed and analyzed at managers’ meetings, and operating procedures were revised. Reston Limousine would be happy to extend a gift certificate for 3 hours of limousine service valid any time should the bride and groom request one.Reston Limousine makes customer service its #1 priority. Regrettably there was a lot of miscommunication regarding this wedding. Staff members spent hours afterwards researching and resolving the issues. The issues were discussed and analyzed at managers’ meetings, and operating procedures were revised. Reston Limousine would be happy to extend a gift certificate for 3 hours of limousine service valid any time should the bride and groom request one.
Services Used:
Transportation
We contracted Reston Limousine for a 24 passenger limo-bus and a Lincoln Town Car. Reston was very easy to work with leading up to our wedding. They showed up early and were ready to go. Both the limo bus and car, were very clean and nice on the inside. We settled the contract 2 weeks before our wedding and the process was very smooth.
Services Used:
Transportation
We ordered a white hummer limo for our wedding. We ordered this limo a year in advance because we know with June there are a lot of weddings and proms going on and we had a huge wedding party.
We also ordered a car service (lincoln towncar) to pick us up from the reception and take us to our hotel after the party was over. Our only complaint was that the limo was not nice in the inside. The lights on the inside where coming out, the speakers were blown and it look like it needed to be gutted on the inside and re-done. For the amount we paid, we should have gotten more. We were very disappointed with how the limo looked on the inside. With ordereing in advance we expected a certain quality of satisifaction and we did not get it. I will never order a limo from them again. Go with dulles limo. We got a car service to take us to and from the airport and the cars were nice. I mean NICE. They even provided drinks for us. We almost called them and asked for some of our money back because we got the hummer limo to impress and instead it was a disappointment.
Services Used:
Transportation
I heard a lot of great reviews about them, but I had a horrible experience with one driver. We had two drivers, one of which was punctual and prepared, whereas the other was late and extremely rude to our guests. Maybe we just had a bad driver, but her behavior was ridiculous.
Services Used:
Transportation
Reston Limousine arrived promptly at the end of our ceremony to take us to our hotel. The driver was polite and the sedan was very clean. He had his GPS and could have navigated on his own, but we helped him out since we were in the middle of a rural area. The only downside was that the booking required a 3 hour minimum when we only used them for about 15 minutes. Reston Limo had a promotion going on when we booked that included a free ride to the airport for our honeymoon, so that helped make up for the added cost on the wedding day.
![]() Wedding: Recently Married 2 Reviews
Services Used:
Transportation
Reston Limo was very professional from the start. The driver came early and allowed our photographer to take photos from inside as we prepared to leave.
We had a good driver and he was friendly and prompt. I would've loved to have some water, gum, even a few snacks or tissues in the car on our drive, but everything else was great. He got us to our destination on time and let us have a few moments of quiet as we enjoyed our first few hours as man and wife alone. Thank you Reston Limo!
Services Used:
Transportation
We used Reston Limo for transporting our guest and me (the bride) on the day of our wedding to/from hotel, cermony and reception. They were great to work with before and the day of, I could not have been happier with their service.
I later found out from a guest at our wedding that when she arrived at the ceremony location she had a hard time parking her car. The Reston Limo driver saw this got out of the van and offered to park her car for her so she wouldn't miss the wedding. --- What great service!
Services Used:
Transportation
For our wedding, I had a reservation for the Van Terra to pick up my Groom and Groomsmen at 2:15 at our hotel in Fairfax and take them to the church in Reston (a 15 min drive). It was then supposed to come back to the hotel and pick me (the bride) and the bridesmaids up at the hotel and take us to the church by 3:30. I got a call from the person at the main office AT 2:15 to tell me that the drive was at a dead stop in traffic on the beltway and at least 30 to 45 minutes away. While he was going back and forth between calling me, the driver, and my coordinator he said, "Oh, is this the bride?" When I said yes, he chuckled and said flat out "Sorry I'm ruining your wedding day." We had little communication as to what was going on and the groom and groomsmen had to find alternate transportation to the church. I hadn't heard anything from the office, but someone had mentioned to me that there was a van downstairs, so I assumed that it was our van, but when I got down there, it still wasn't ours. By the time I got a hold of someone in the office, he again had to put me on hold to call the driver to then tell me that the driver was 3 miles away. When the driver finally arrived, it was 3:30. My wedding was supposed to start at 3:30. The driver didn't seem to have any idea how late he was until we told him as we were getting in to the van. Because we were late and the ceremony started late, and the church had 5pm mass after our wedding, we weren't able to take any pictures in the church afterward. As the bridal party all got in the van afterward the driver told us that we could have an extra hour with him since he was over an hour late, which was ridiculous because we had to go to our reception. Prior to this nightmare, I had had a wonderful experience with Reston Limo. I worked with Shannon and she was very attentive making my reservations and all of the changes that we needed to make as our needs changed as we got closer to our wedding day. Our wedding coordinator requested a refund, which was processed, but we never received any follow-up or apology which was very disappointing.
Reston Limousine responded with the following comments:
We received your email complaint regarding wedding transportation service we provided to you on October 16, 2010. First of all, I sincerely apologize the driver was so late to pick you up and that you and your husband were late to your wedding. There is absolutely no excuse for this poor customer service. I did check with our Dispatch Manager regarding any follow-up we made after your wedding. She indicated she did leave a voice mail apologizing for our tardiness and that we would be refunding 50% of the total cost. Maybe you did not get the voicemail? Regardless, please accept my most sincere apologies. At Reston Limousine we take service failures such as these very seriously. An “incident report” was filed on your reservation and upper management has taken appropriate action. I hope you and your husband will give us another chance to show you that we do take customer service very seriously. We would like to offer you either a complimentary airport transfer in a luxury sedan or two gift certificates for our Public Wine Tour. Please let me know which you prefer and I will email or mail you the appropriate gift certificate. Regards, Darcelle Jazaeri Sales ManagerWe received your email complaint regarding wedding transportation service we provided to you on October 16, 2010. First of all, I sincerely apologize the driver was so late to pick you up and that you and your husband were late to your wedding. There is absolutely no excuse for this poor customer service. I did check with our Dispatch Manager regarding any follow-up we made after your wedding. She indicated she did leave a voice mail apologizing for our tardiness and that we would be refunding 50% of the total cost. Maybe you did not get the voicemail? Regardless, please accept my most sincere apologies. At Reston Limousine we take service failures such as these very seriously. An “incident report” was filed on your reservation and upper management has taken appropriate action. I hope you and your husband will give us another chance to show you that we do take customer service very seriously. We would like to offer you either a complimentary airport transfer in a luxury sedan or two gift certificates for our Public Wine Tour. Please let me know which you prefer and I will email or mail you the appropriate gift certificate. Regards, Darcelle Jazaeri Sales Manager
Services Used:
Transportation
Loved the service. Would use them again!
Services Used:
Transportation
Reston Limo was great. We booked a shuttle bus for our guests to shuttle between our ceremony, reception and hotel. Our driver showed up on time and was extremely nice and professional. So many other limo places we looked at seemed very shady or unprofessional, but Reston limo was great to work with and there were no surprises. I highly recommend them!
Services Used:
Transportation
During my initial research, I felt that Reston was a bit on the expensive end, but after researching other transportation providers, I realized it worth Reston's level of responsiveness and quality of service to go ahead and hire them. I worked with a particular representative at the company who was extremely professional and very flexible through many vehicle changes that we made the week before the wedding. I never had doubts that a vehicle wouldn't show or would be late. I would highly recommend them for brides who want one less thing to stress about on their big day!
Services Used:
Transportation
Reston Limo was great! They provided two buses and a town car to get guests and bridal party from the reception location (hotel) to the church and back. They also threw in a town car to get my husband and I from our condo in DC to BWI for our honeymoon and picked us up when we returned as well. A very nice added touch! From what guests told me, they enjoyed the bus ride through DC especially that the drivers took a more scenic route pas the monuments as we'd requested (since many of our guests were from out of town). Our wedding planner coordinated everything on the day of, but as far as I know, everything went very smoothly. Reston Limo was great to work with along the way as well and all drivers were very friendly.
Services Used:
Transportation
Reston Limo was flawless. Their prices felt on the expensive end, but not unreasonable at all. We ordered a limo to drive the groomsmen to the church and then to come pick up the bridesmaids and drive us to the church. The limo then drove the bridal party minus my husband and I to the hotel. For the two of us we ordered a sedan with a driver to drive us separately from the church to picture locations, and then to the reception. We also ordered two buses to drive guests from the hotel to the reception sight and back. Everyone we encountered throughout the day was professional, on time, friendly, and delightful to work with. The limo was beautiful, the private car was comfortable and quiet (what we wanted) and the buses were clean and spacious.
Now for the BEST part. Because we booked so many things, they are providing us with complementary round trip transportation to the airport and back for our honeymoon. Our flight leaves at 6AM, and comes in at 11:35 PM, so we weren't looking forward to asking friends or family to drive us, and luckily we didn't have to. They are set to pick us up at 4AM tomorrow morning in a LIMO and then pick us up on the other end at 11:35. They also took our flight information so that if the flight is delayed they'll still be waiting for us. So fantastic! Throughout this process we worked with Dan from Reston Limo, and he was very helpful, responsive, and easy to work with. All around I HIGHLY recommend this vendor to any Northern Virginia bride.
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