When I was visiting my parents from out-of-town, I decided to take my engagement ring and wedding band set to Quinn's for resizing because of their word-of-mouth reputation for great jewelry experiences. I could not have been more disappointed by their service and lack of compassion. Their goldsmith ruined my ring set. My fiance and I are now to the point where the rings are beyond repair and have to purchase a new mounting. My rings were sized down from a 7 to a 5 1/2 - the finished size was fine. My rings were yellow and white gold - the majority of the band was white gold with a yellow gold portion sautered onto either side of the diamonds for both the engagement ring and wedding band. Well, after the rings were resized, the goldsmith (per his words) gave the rings to someone else at the jewelry store to dip into rhodium. From what I understand this is a common practice to make the white gold shiny again. I would not have had a problem with this except they covered the yellow gold portions of my ring, turning them silver colored. When I picked up my rings from resizing, I immediately had to go to the airport for a flight back to FL, my home. It was a hectic week and I did not notice until I returned to FL what had happened to the yellow gold portion of the rings. Quinn's offered to have me ship them back to VA to be fixed; I was happy to hear their responsiveness. The woman I spoke to on the phone stated that she could even see in the pictures they took of my ring in their computer system that the rings were two-toned. Once the rings were back at their shop, I received a call from the goldsmith. He claimed my rings were gold-plated and if he took the rhodium off, they would still be all white gold and not two-toned anymore. I looked at the certificate for my rings - they were not gold-plated. My fiance called the jewelry store where we purchased the rings and they stated they do NOT sell gold-plated jewelry. I scanned the certificate and sent it to Quinn's; we told the goldsmith what the jewelers said and he still argued with us. I suspected he was simply going to place gold plating over the portions of the rings that were yellow gold and not even take the rhodium off (it can be buffed off). He assured me that he wasn't going to do this. However, once the rings made their way back to FL (btw, Quinn's shipped them back to me uninsured, even though I sent them insured), it was quite obvious that he put gold plating over the rhodium. The rings looked cheap and horrible. There are also portions of rhodium built up among the small diamonds around the solitaire. We took the ring to a jeweler here in FL and found out that the rings are now beyond repair and our only alternatives are to either purchase a new mounting or rings set altogether. Quinns has since refunded the money we paid for the resizing, but ultimately have ruined something that was supposed to be with me for my lifetime. So much for "master goldsmiths".

We had nothing but good experiences at Quinn's. We can't rate them on "Flexibility" since we didn't have any requests/needs that put them to that test.

VJ was great working with my new husband on finding a band perfect for him. He listened to everything that he wanted and didn't want in his new ring. Not only did we buy a ring for him but a band for myself on a not-so typical engagement ring. A shock to us that there was a band that would even fit my engagement ring. Thanks to Quinn on making our special day even better!

Quinn's did an amazing job on my engagement ring and our wedding bands. They have great service and we plan on buying many more items there!

Quinn's Goldsmith is an amazing company to work with and I cannot begin to say enough good things about them. When my fiance proposed, he had originally bought my setting and diamond from a large nationally known company only to find out upon independent appraisal for insurance purposes that the ring appraised for about 50% of what he had paid for it less than 30 days earlier. Needless to say, we were extremely upset, since the large national company had failed to fully disclose all of the characteristics of the IGI certified diamond that made the value of the diamond plummet (while still charging the price of what a nearly perfect diamond is worth). As a result, we returned my diamond to the national company after they refused to return the price difference of what the diamond was truly worth. My fiance contacted Sydney at Quinn's Goldsmith to look into getting another diamond. However, my family was coming in from out of town within a few days of this occurrence and had yet to see my ring which both my finance and I were very disappointed about. When Sydney heard about this, she bent over backwards to find out the exact specs my fiance was looking for in a diamond and worked with the rest of Quinn's staff to overnight four diamonds from various locations just so that my fiance could come and see them in person (one of which Quinn's obtained an expedited certification on just so it could get to the store on the day my fiance was coming to look at diamonds). Once my fiance picked the diamond, they expedited mounting the diamond so that I could have the ring on my hand in time for my out-of-town family to see when they arrived- which meant more to me than they will ever know. The special thing about Quinn's is that they recognized the importance of this for me without my fiance or I ever having to tell them- they were the ones who offered to have it rectified in time for my family's arrival. For a turn-around time of approximately three days to help out customers that had been taken advantage of by another store speaks volumes regarding the character of Quinn's as a business. To find a store that goes so far out of their way for first time customers, I can only imagine the customer service they provide to those who are returning customers. Everyone we interacted with at Quinn's was professional, incredibly helpful, and a joy to work with. They kept us updated on the status of the diamond shipments and mounting over the 3 days they worked with us and as a result, made my finance's ring purchase a pleasant experience. We had never shopped at Quinn's before, but they have truly made lifelong customers of us. Although they do not carry the setting I specifically want for my wedding band, they have offered to custom make it or have the brand name setting special ordered for me. We will definitely be returning to purchase both of our bands from Quinn's. I highly recommend Quinn's for any jewelry purchases. They are wonderful to work with and truly put the customer first in a genuine way- a trait hard to find in today's retail businesses! A very special thank you to Quinn's (and especially Sydney) for taking a bad experience created by another company and turning it into a truly positive experience with an absolutely beautiful diamond to show for it!

Quinns was great for buying a ring. Syndey and Reza and all the staff were so helpful, friendly and easy to deal with. Great experience and I would recommend them to anyone. We will definitely head back there for our wedding bands.

we ordered a necklace and earrings for the wedding attire. They arrived very quickly, along with a free gift. I would HIGHLY recommend this tiara.

Quinn's was absolutely amazing. They help throughout the whole process and even sent us a wedding gift after our wedding date.

We LOVE Quinn's!!! My husband bought my engagement ring and Wedding band here! We will always go to Quinn's first for our jelwery needs!

To be frank, I went into the whole ring-buying process somewhat mortified. My fiance (at the time, girlfriend) not only openly shunned the idea of a diamond engagement ring, but implied she wanted a cushion cut aquamarine as her ring's focal point. This presented two problems, the first, and most evident of which was finding a suitable aquamarine engagement ring (that suited her simple tastes and her multiple criterion). I quickly realized that she needed to be part of the ring-making process, and decided to put the cart before the horse and purchased a simple yet elegant Tiffany's wedding band--with which I would propose. Post-proposal the second major problem (or question) became readily evident: who should make the ring? I had already gone to Quinn's to see if Terry might be willing to find me a deep blue cushion cut aquamarine (which, by happenstance, arrived the day after my proposal). The stone was (and is) gorgeous. After a considerable amount of deliberation, we decided that Reza should make her ring, and it was at this point that some of my cost-related fears began to boil to the surface. With the knowledge that I would soon be buying an engagement ring, I diligently filled my coffers. However, as a (relatively) freshly minted graduate who accumulated a significant amount of debt (in the form of student loans), I would be lying if I didn't say I was truly concerned about the price, especially in light of the fact that the ring was being custom made to match the ring with which I proposed. We met with Reza--deciding her ring would be a happy marriage of two different designer rings and incorporate elements from the ring with which I proposed--and Reza was extremely attuned to her concerns as well as mine. Reza was there throughout the entire process, fielding our concerns, asking for our input, and making sure we were present at every stage of the ring's development.

We picked the ring up two days ago, still somewhat unsure what the final product would look like (though we had some idea since we had seen its wax mold). What we were confronted with was a ring that not only met every one of our expectations but exceeded them. Reza not only realized (and captured) my fiance's vision, but went beyond it. I am glad that I went to Quinn's instead of purchasing a designer setting insofar as those those designer settings are no match to what Quinn's excellent ring designers are capable of producing. I am happy that I chose Quinn's, and I am forever indebted for Reza not only for the time and energy he put into our ring, but for his keen insight as well as his sensitivity to our various concerns. Though we are moving this summer, Quinn's is and will remain the only place I will ever go to have jewelry made!

I purchased my wedding ring from Quinn's. Jennifer helped us out and she was wonderful.

When we went to order the ring, there was a rainstorm and the store had lost power earlier. We managed to catch the manager/owner locking up. He opened back up for us, and called Jennifer in, and she was able to take care of us so that i could get the order in. The ring came in really fast. They were so nice to us! Also, the ring i bought i found at other stores, but their prices were much better, by around $300.00!

Quinn's was fantastic. Staff was very friendly and eager to answer any questions we had. Great selection, and friendly service lead me to recommend Quinn's Goldsmith to anyone and everyone!

I highly recommend Quinn's Goldsmith. I first met Terry, the owner, at the bridal show in Chantilly. We worked with Terry to find my husband and my wedding ring. I was looking for a specific look, so Terry offered to customize the band within my budget. Terry was responsive and when he said he was going to call back, he called back. I believe he gave us a reasonable price. I plan to use him as our jeweler as long as we live in this area!

I had a copy of my grandmother's ring made. Hers is a thin hand-engraved band. The artist there made a perfect remake of the ring. I shall treasure it the rest of my life.

My husband and I can't say enough good things about Quinn's. My husband spent several weeks there deciding on my engagement ring. They were so helpful and made the experience really enjoyable for him. He is proud of his purchase because he knows that it's quality and it's backed by Quinn's name. The ring is absolutely beautiful. We returned to the store to get it sized and got it back immediately. We also had a custom wedding band made. The engagement band curves to the point that a basic band would not fit against it. The custom jeweler at Quinn's designed a mold and created a stunning ring to compliment the set. Every time we have needed something from Quinn's they make every effort to accomodate us. We are both relatively young and appreciate the respect shown to us by Quinn's staff. If you are in need of custom or bridal jewelry I highly recommend this jeweler.

They honored a lower price I found online for my Tacori wedding band without hesitating. We had exceptional service from the moment we walked in the door!