Our experience at the Pine Knob Mansion was almost magical. We had about 90 guests so there was plenty of room. It had rained all day long so at the last minute, we made the call to move our ceremony inside. The coordinators and staff took care of everything. The ceremony was held in the dance floor area, a very cozy and intimate room. It was easy for everyone to hear and the natural lighting filtering through the large windows, although it was gloomy outside, was beautiful. The staff was professional and polite. The food was delicious. My husband and I are a military couple and the coordinators were very flexible, working closely with us to meet our needs and expectations. Our guests could not say enough about the atmosphere, both inside and out.

Really beautiful location. Feel in love with it right away! Such a nice location to have a ceremony. We choose not to have our reception there, just our ceremony. The pleasantness ended after we signed the contract. We worked with a Diane, who is the general manager. They were terrible to work with! Numerous calls that I made, ended with me feeling unwelcome and that I was taking up their time. I really felt like just a profit to them. They were concerned with business, not brides.

On the day of our rehearsal, it was cold and we were waiting for all people to arrive. We stepped in the building to stay warm, and they asked us to leave the building because they set up a room for tomorrow's wedding. We were nowhere near that room so I don't see what the problem was. They were being stand off'ish and a little stern by not letting us use the building for our time reserved. Also on the rehearsal, we needed to use the outdoor plugs to time out our ceremony music with the coordinator. They said the would not turn on the power for us, we can only use power on the wedding day. So our rehearsal was cut short. They were not flexible or helpful at all. Quite terrible to work with.

It gets worse! On the day of the wedding, I arrived at the Mansion no one was around. The hallway to our room was blocked off by purposefully placed chairs. Finally, someone came up to us and told us we couldn't use our room I reserved for us and pointed us elsewhere down dark hallways and dark stair cases. They had no explanation for that. They also messed up what room I had reserved, even though I had called their facility nearly a dozen times in a year. (Yet again, we're greeted with another uncalled for "no"!) The staff should have escorted us to to our new location to be helpful, especially after they said we couldn't have the room we reserved. They might be familiar with the layout, but we had no idea where to go. Staff was not helpful. As we went to the room, no lights were on, and when we got to the room, it was freezing and no lights were on (the rooms should have been lit and ready for us! A true warm welcoming for the special day!!), After guessing where else we needed to be Diane the manager then noticed I was there, and came up to me and said, "Now, you must leave the ground by 2....okay? Everyone off of the grounds by 2pm!" It would have been nice if she said, 'Hello, you must be Miss Blank, how are you today? Let me show you your dressing room.. can I get you a water?...' She was very rude by not even greeting any of us with a proper "Hello" and instead immediately telling me when I needed to be off their grounds. Once again, my bridal party, and mother commented that they felt very un-welcomed in their establishment.

Another concern for other brides to be aware of. They didn't want guests to walk through the Mansion (even though I paid $300 for valet, partially, so guests could walk through the Mansion to experience it's beauty. They also didn't let us to use the library to sign our marriage license, even though I paid for my time in the Mansion.

I paid $1,500 and essentially their only service to be preformed was for them to set up chairs, and they didn't even do that right. We were 10 minutes away from the ceremony starting, and they're still setting up chairs! My guests were standing on the patio, waiting for them to finish. Setting up the chairs should have been completed well before the ceremony. They

Expect the woman to say, I've worked here 15+ years, we don't ever do that, or can't do this, or have never received that kind of request... Again, belittling you for your thoughts and questions. Just because you've worked there 15+ years, doesn't mean you're any good at making your business look good.

Pine Knob gets away with treating their clients like this, because they can.. they have a beautiful location, but the worst customer service. Expect to feel like you are unwanted and wasting their time.

Pine Knob ended up being a wonderful choice for our venue. Our guests were thrilled with the ability to move about the mansion over the course of the reception and mingle with other guests without being drowned out by party music (as often happens in a banquet hall). The food was very good and the bartenders were great. The service in the dining room was fantastic.

The only thing we were a bit disappointed with was the addition of the 20% service charge which is added to items like hors d'ouevres and the cake cutting fee (the cake cutting fee is to "cut the cake" while the service charge was to "serve the cake" was what we were told). We wish that we had been made aware of this charge when we were booking the venue.

The first visit we made to the mansion we fell in love! It was a little more expensive than other venues we were looking at but it was well worth the money. It is elegant and feels expensive without breaking the bank. People raved about the food and atmosphere. The planning process with them was easy. They were very responsive with all communication which was a huge plus for me. I couldn’t have picked a better place to have the ceremony and reception. We rented the Peppino Room to get ready in before the ceremony and I recommend spending the extra money if nothing else because of the pictures you get by being in that room, the space is gorgeous.
Now for the few things I didn’t like so much about the mansion, there wasn’t much though. It was a little annoying that we had to pay the same amount for the kids as we did for the adults for the meal. Not a deal breaker by any means but just annoying. Also we had a stir fry station added to the buffet which was a huge success with the guests that got it. The down side though, not many guests got it because they only had one guy taking care of all 130 of our guests. As a result of just having the one guy the line got really long and most people just went back to their seats instead of trying it out. Also one last thing, the tables in the front are supposed to hold 8 people but that is pushing it they hold more like 6 comfortably.

I loved Pine Knob Mansion from the moment my fiance and I looked at it for the first time. We immediately decided to have our ceremony and reception there. Lori and Diane were great to work with!!!
I had a day of coordinator which made sure everything was set up as I wanted....which is well worth it.
The food was great also!!

I really thought the venue was the best value for the vision that I wanted for my wedding day. I had several guests tell me that it looked right out of Napa Valley, CA. It's so quaint, romantic and elegant. An absolutely perfect setting for a wedding under 150 guests.

Also, the food options were endless. We are still hearing about how fabulous the food was...and I am still craving the potatoes! We had 4 different passed appetizers during cocktail hour. For our sit down dinner we had the duet entree of filet mignon and chicken piccata with sauteed green and yellow beans and julienne potatoes. Perfect and delicious!

I can honestly say I wouldn't change a thing from my wedding day.

I loved Pine Knob and the Staff from the beginning until my actual wedding day. The venue was great, answered all my questions and let me store my items there prior to the wedding. I was disapointed the day of the wedding. They do not have a designated coordinator the day of at least in terms of what I think a designated coordinator should be. I had someone assigned to me that I saw twice. After mentioning this to the office staff, they replied I was informed of how hard it was to get my guests seated and everyone lined up as well as there job is to make sure guests were served.

Other concerns were that I gave them instructions as to where all the candles were to be lit. None of my patio candles were lit outside. They misplaced my cake topper than eventually found it. Overall, beautiful place but if you want a smooth day. Get a day of wedding coordinator!

Wonderful Vendor to work with.

Beautiful setting, tremendous experience. The staff at Pine Knob went above and beyond to meet our needs and make our wedding and reception spectacular, and the cost for everything was more than reasonable.

Lori was wonderful to work with and the venue is gorgeous. The only complaint is that they were not very flexible with menu items, but the food was very good.

Staff was great in planning our big day, they even allowed us to bring in a bottle of our own champagne to be consumed by only the bride and groom. When they saw that guests were arriving early, they opened the bar to accomodate the new schedule.