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My best advice to everyone is DO NOT HIRE THIS COMPANY! Rich Winn, the owner, does not have a clue of what professionalism is. My wedding is May 9, 2015. Today is March 25, 2015 and Rich has decided to finally answer the phone after weeks of calling him and his employees on the company line, leaving multiple voicemails, and calling/texting his cell phone only to inform me that he suggests we go with a different rental company.. OUR WEDDING IS IN 6 AND A HALF WEEKS! Now we have to find a different company to provide chairs, tables, etc. for the wedding at the last minute! Not to mention that he tried to blame me for the fact that things were not being finalized until now... Um actually if he would have answered the phone weeks ago then everything would have been finalized. Then he proceeds to say that he has hired employees that work 40 hour weeks to answer questions for him. However, NONE of his employees seemed to know ANYTHING which is why I was wanting to speak with him in the first place! But this is all okay because I am about 99.9% sure that he would have messed up the day of my wedding anyways! Rich acted as if my wedding was not important at all. My wedding isn't some small backyard party, it is MY WEDDING! The entire company is a joke and if you are wanting any sort of customer service then you will not hire this company!
Looking back, I really wish I had listened to other people’s warnings about Panache; however, I felt at the time that I didn’t have many options and so I decided to take a chance. I hope that you take this warning seriously, and that I can save at least ONE bride/groom from making the same mistake I did. YOU HAVE OTHER OPTIONS, trust me!! Your wedding is one of the most special days in your ENTIRE life. During the time that I should have been relaxing and enjoying the company of friends and family as they were arriving into town for the wedding, instead I spent most of that time anxious, sad, and angry.
Firstly, Panache’s communication with us was good until we signed their contract. They also required us to pay the full amount before the wedding, which I wonder now if it was intentional due to the many disgruntled consumers. I had to send emails and call several times, before I could get a response. They were not apologetic about this either. Secondly, they refuse to take accountability for their poor service and have even tried to put the blame on us.
We spent Thursday and Friday trying to track down the truck with the rentals. They actually told us at one point that they had no idea what happened to the truck and couldn’t account for its location. When the stuff did arrive late Friday afternoon, the plates, silverware, and chairs were dirty. It appeared as if the chairs had come directly from a previous beach wedding and were covered in sand. THEN…they brought us only half of the chairs on Friday and the other half arrived hours prior to the reception and THEY DID NOT MATCH THE OTHER HALF!!!!
The owner, Rich, tried to place the blame on us, saying that we should have notified him about the wrong chairs and dirty stuff the night before. 1.) we tried calling and left a vm and no response 2.) we had trouble getting the stuff in the first place so I didn't even want to try and bother with them. My friends and family all chipped in an helped pull it off.
I used Panache for a few tables and chairs but there is so much more they offer! They have it all! Tables, chairs, linens, tents, serve ware, decorations, lighting... Best part is they will deliver and set up!
We hired Panache Tents to provide chairs, an arbor, sash, and ribbons for our wedding on the beach. First off, I thought it was expensive for 25 chairs with ribbons, an arbor, and a sash. (the arbor is $150, and to have fabric draped over it is another $150!) I changed the chair count to 15 way in advance.
Problem 2 ... they set everything up the night before so it all got rained on. including the fabric sashes on the chairs and fabric on the arbor. I would think they wouldn't put the fabric out until the day of the event.
Problem 3 ... they later just took an additional, unexpected payment out of my bank account ... but that made me wonder why and investigate. When I looked .. they had charged me for 25 chairs & sashes, but the photos clearly showed only 15 chairs with 8 sashes were placed!
I emailed Rich back and forth. Sent photos showing the lack of set up, and it ended with him saying this ....
"If $68 will help put this to bed, I will tell accounting to take it out of my next paycheck and get this done.. WIll this finalize?? Let me know and thanks again".
Kinda snarky, right? It was their mistake. Would NOT recommend.
Panache Tent & Event has their hands full! While our wedding was perfect and I was so happy with the outcome, there were a few "glitches". For example, we originally ordered 50 chair's for our beach ceremony, but added and extra 30. We only had 50 chair's at our ceremony. Another rental that we paid for was Chrome Tiki Torches. I paid $90 for these tiki's and ended up having $4 Dollar General Tiki's as decorations for our ceremony (and I PAID for the chrome ones), which I could have purchased and set up myself if I had known those were going to be used. There were a couple of things missing at the reception location as well, but all of this was decorations that only myself and my parents noticed.
I really think that Panache would be much better delivering the correct things if they had more staff. The gentleman we dealt with was very nice, but it was clear that ALL of his focus was not on MY wedding, as there were several other weddings using their services that day.
I had a beautiful wedding and reception, I just wish that we had received everything that we paid for.