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After canceling another rental company because of recent horrible reviews, I finally understand why NECR has higher prices - high quality product, a professional team, and dependability. I wish we hired NECR from the beginning of our wedding planning process, but we had to learn the hard way that you get what you pay for. NECR came through for us just a few weeks before our wedding, providing us with a fun bar set up near the dance floor that people could enjoy when they needed to catch their breath. Thanks for coming through for us, NECR!
We rented some chairs, a vintage couch, an arm chair, etc. from NECR. They are very responsive via telephone. I had my contact person switched several times during the process, but everyone was attentive and helpful. They are rather expensive but they are logistically very thorough. They said they'd drop off between 8am and 12pm and they came at 8:30am. I even got an email when they truck left the warehouse to tell me they were on their way! The couch ended up coming the next day but they were on time for that as well. They have a great selection and have items you can't find elsewhere but again, they are a bit pricey! Overall, the guests loved the vintage couch and sitting area. It really brought together our rustic and whimsical vibe. I would definitely use them again.
NECR was fantastic! They helped make our wedding very special. We were very impressed with the wide variety of things that they could offer us. With several of their items, we constructed a huge Bourbon Bar, which really became a focal point in our country garden setting. Their barrel tables and tractor seat stools only added to the whole country theme. NECR was also fantastic to work with. I would highly recommend using them for your future event.
I was referred to New England Country rentals by my wedding venue, and I'm so happy I got the chance to work with them! My order was not large- just three walnut farm tables that were used as our Head Table. I originally worked with Heather who ended up leaving, so I was put in touch with Hattie and Rebecca. There was absolutely no issue with the transition, and all three ladies were so pleasant and easy to work with! The order and payment process were both smooth. I wasn't involved with the actual delivery since my venue handled that portion, but it seemed to go just fine. The tables were absolutely beautiful and exactly what I wanted. From what I experienced, they have a fabulous team and high quality products! I would highly recommend using NECR for your event rental needs!!
Had a horrific experience with this company.
We got married at a country inn and wanted dinner to be at long communal farm tables, which is why we reached out to NECR.
When first contacting NECR (ten months before our wedding) they provided a floor plan which we based our order on and used as guidance for the rest of the space.
When verifying everything two months prior to our wedding I couldn’t get in touch with our contact, and finally called the main line— which is when I was informed that she was no longer with the company. This is extremely unprofessional, as we should have been notified of this change immediately.
Once I was put in touch with someone new, I was told the floor plan that they previously provided was completely inaccurate. In order to accommodate our guests we had to re-arrange things, which meant the flowers we had put a deposit on had to change, the seating arrangements we had finalized had to be adjusted, etc. etc.
My fiancé and I were forced to revisit everything we had arranged only a few weeks before the wedding which caused enormous amounts of stress, anxiety and frustration.
The worst part was that NECR was utterly unapologetic. They did not take any responsibility for their actions and did not offer any form of consolation for their disorganization and lack of communication.
This is extremely unfortunate, as their items and inventory are beautiful—but their rude and unaccommodating attitude makes them an unreliable company to work with.
As a consumer, seeking quality customer service, stay far away and avoid this company at all costs.
Great products. Jacki worked with me to adjust my order as final number of guests was finalized and the menu settled.
NECR has a massive variety of anything you could need for your wedding! We rented farm tables and lace table runners that were absolutely gorgeous. Everything was delivered/picked up on time, it was super easy! I would definitely work with them again.
The tables I used for my wedding from NECR were so beautiful! I always wanted the farm tables with a beautiful runner and that's exactly what I got. They gave me a great discount and I was very happy with the service and communication. Just keep in mind when booking of the delivery fee which ended up being more than the tables - although somewhere closer to NECR may not be so bad. My wedding was in MD. Otherwise, beautiful tables and everything was done on time!
As an event planner I've had the opportunity to work with NECR on numerous occasions and I've been impressed with their responsiveness, professionalism and product quality. Great product, wonderful company!
After dealing with many vendors for my daughter's wedding, it was a pleasure to work with NECR. They are professional, reliable and patient. They respond promptly, offer valuable advice and, when working with them, I could rest assured that all requests would be done correctly and accurately. Kassie, whom I mostly dealt with, made my work easy and enjoyable. She is a valuable member of their team. Even as her own wedding approached and all the stress which accompanies that, she never was anything but PERFECT in her dealings with customers.
The staff at NECR is amazing. I must have changed my list 10 times and there was never a complaint. They redid the invoice each time. The equipment arrived flawlessly, in mint condition and it was exactly as advertised. The wedding was in Nantucket and they made sure that they arrived early enough the day before for set up. They are flexible, professional and make planning a wedding a delight. Don't go anywhere else.
There was one detail of my August 31, 2013 wedding I refused to compromise on and that was long wooden farm tables at my reception. I desperately dreamed of beautiful long tables with no linens and my dearest friends and family gathered together under a beautiful tent to celebrate my wedding. And thanks to NECR that is exactly what I had. My dream wedding reception. From day 1 meeting the NECR team and seeing their showroom I knew they would e amazing to work with. Kassie was so easy to get in touch with and made the entire process of my initial order, then finalizing everything a few weeks before my special day. And the day they came to set the tables and chairs up the gentlemen were extremely professional, polite, all of the tables were assembled on site, the chairs were set up and every cushion was nice and clean. Hands down I would work with NECR for any of my rental needs, they have such beautiful products. And I love that they although growing daily still started as a small business a husband and wife. And that their staff all seams to be like one big family. If every you weren't sure about renting from them, just visit their showroom, it will absolutely leave no doubt in your mind everything is exquisite !!!! My wedding reception fulfilled any dream I had of it and part of that was thanks to my lovely rentals from NECR.
NECR has a beautiful selection of furniture and decor that really allow you to have a wedding that is your own and very personalized to the venue. The staff at NECR were so flexible because I changed my mind a lot and even at the last minute but they did everything they could to make me happy.
New England Country Rentals absolutely "made" our wedding! We used their church pews and benches for our ceremony site and farm tables, chalk boards, and lounge furniture for our reception. The decor made our wedding unique and brought our style to the event. Kelly and her team were an absolute pleasure to work with. They were kind, patient, and accommodating of changes that we had to make throughout the process. If you get a chance, I would highly recommend visiting their store and meeting Kelly in person- it was wonderful and so inspiring! Many of our guests had been to our ceremony/reception site for previous weddings, but raved about how the decor from NECR made the site completely "new" and special. We would recommend NECR without hesitation.
Not only did I use NECR for my own wedding this past May, but I'm always recommending them for the weddings I do flowers for. Their pieces are so unique and give their events a warm, well-designed feel. But beyond their amazing offerings, their service is exquisite and their staff is well-trained and professional. I highly recommend NECR for any wedding or event.
I visited several different rental companies and I was not impressed with the quality of the linens at all until I found NE Country Rentals. They had actual linen! It seems silly but a lot of places call polyester linen and that was not what we were looking for at all. The linens they had (we used actual linen runners and napkins and 100% cotton table clothes) were so beautiful that even the caterers and other people working the wedding questioned where we rented them from. The girls were very easy to work with and our day would not have been as beautiful without NE Country Rentals.