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Motortoys Limousine Service Inc.
525 Vine St
Cincinnati, OH 45202
 
 
  Reviews (20)    
4.4 out of 5.0
4.4
out of 5.0
Quality of Service:
 (4.4/5.0)
Responsiveness:
 (4.3/5.0)
Professionalism:
 (4.4/5.0)
Value:
 (4.3/5.0)
Flexibility:
 (4.4/5.0)
 
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Lauren
Wedding:
Recently Married
5 Reviews
4.9
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:4.5 out of 5.0(4.5/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
Great limo bus accommodated the entire wedding party!
 
Jamie
Wedding:
04/16/2011
6 Reviews
0.0
out of 5.0
Quality of Service:0.0 out of 5.0(0.0/5.0)
Responsiveness:0.0 out of 5.0(0.0/5.0)
Professionalism:0.0 out of 5.0(0.0/5.0)
Value:0.0 out of 5.0(0.0/5.0)
Flexibility:0.0 out of 5.0(0.0/5.0)
Services Used:
Transportation
 
TERRIBLE!!!! This place gave us a fake contract then refused to honor it and claimed they never had our $100 deposit. I have a copy of a reciept and bank statement showing the deposit and they still have not refunded our money!! they canceled service one month before the wedding when I called to make the final payment and they claimed that they did not have a contract with us! however the lady was able to pull up my information in the beginning and was going to accept my money when I noticed that the amount was $500 higher then the contract price!!!!! then when we spoke to management they were rude and refused to honor any agreement with us claiming there was never a contract!! if there was never any contract or deposit how did they have my credit card # on file and were going to accept a final payment from me!!! BEWARE of this company!!!!!!!!!!!!!!!
Motortoys Limousine Service Inc. responded with the following comments:
This customer rented from us for 1,245 + tip. She electronically signed the contract for $1,245 + tip. When we later called her to collect payment, she presented a falsified contract for a much lower amount, and demanded that we honor her falsified contract. All of our contracts go through an electronic signature system called docusign - an independent 3rd party vendor - which her falsified contract had not done. We did not give her a contract for 1/2 the agreed upon price of $1,245 + tip, and there fore could not honor it.

We have no record of payment for the $100 deposit - which we offered to give back to her on 3-10 upon proof of charge. She hung up, and we never heard from her again. I emailed her on 3-17 again asking for some sort of proof of pymt. No response. We are still happy to refund her, but under the circumstances we need some sort of proof that she was charged in the first place.
 
Allison
Wedding:
10/09/2010
6 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
We had such a great experience using Motortoys. We rented the Rolls Royce and it was perfect! It was in such great condition and the driver was so professional, prompt, and so well priced! We couldn't have asked for a nicer car, better service - it made our day so spectacular and memorable!
 
sciblu and Tyler
Wedding:
09/18/2010
12 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
I could not be happier with Mototoys.
We rented the party bus for our wedding- from 2pm- 2am. We sent them our itinerary a few days before as well as dropped off a bunch of drinks and we were good to go.

The quality of the party bus was amazing. It could hold 26 people, had room to walk around (even with a huge dress!), included champagne glasses and water, had karaoke, a bathroom, lazers, etc.
It was a great help in getting to the park to take pictures, from the ceremony to the reception, but the party really started when we left the reception. The wedding party and some friends and relatives piled in and we all had such a great time dancing and singing and riding around town. We stopped at White Castle and got some sliders and the night ended far too soon... I didn't realize how much fun the party bus would be and next time we rent it we definitely won't waste time at a reception or bar! It is really like your own private club on wheels!

As far as the chauffeur goes, Dale P was professional, helpful, and went out of his way to make our night as stress free as possible. He even waited outside our house while we changed and helped us carry our bags through the hotel!

Thanks so much, Motortoys, for making our night unforgettable!
 
robert
Wedding:
09/11/2010
1 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
They were great we could not of asked for more. They were attentive, professional, and fun! They set everything up wonderfully and were great. We were extremely happy with the wedding and my Bach. party! Thank you
 
Candice
Wedding:
08/20/2010
13 Reviews
4.1
out of 5.0
Quality of Service:4.5 out of 5.0(4.5/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:3.0 out of 5.0(3.0/5.0)
Services Used:
Transportation
 
The cost was very reasonable, they also threw in some freebies. The only thing that I was upset about was when the limo was told to come pick up me and my girls from the salon he did not show up for 50 minutes after that time. Which made us over an hour late to the ceremony site, which took up an hour of my photography time. So, their were some pictures we missed and the limo service did not try to do anything to say they were sorry or make up for the delay. The limo was very very nice, clean and well presented the driver was professional. Just the timeliness.
 
Solo
Wedding:
08/14/2010
8 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
Very SWEET DRIVER, Jeff took our 2 boys age 5 and 4 for a ride around parking lot. They were disappointed when they walked out that the limo was'nt for them, then the driver asked if they wanted to go for a ride. He took our boys and aunt for a ride and even turned on lights and music for them. Our boys talked for days how much they loved riding in the limo, it made them feel very special.
Awesome service request Jeff!
 
Margaret
Wedding:
06/26/2010
6 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
We had previously ridden in a similar limo if not the same one with Motortoys for a friend’s graduation party a year before our wedding. When we thought about transportation, we immediately decided to check their rates and compare, knowing the service had been excellent the first ride with them. What we found were excellent rates for the 8 hours we needed to go from hotels to church and then to the park and reception. Our driver Matt was great, we had no issues and he was very down to earth and eager to help us out when needed with anything. Overall we had a tremendous experience again with Motortoys and highly recommend them. They would be our first choice next time we have any special event!!!
 
Cindy
Wedding:
06/19/2010
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
The best service in Cincinnati. We had a Rolls Royce and a Limo Bus. I didn't go over budget.
 
Jennie
Wedding:
06/12/2010
6 Reviews
4.8
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
Awesome!! We got the 14 passenger Hummer all day. Our driver, Rich, was great! Even when we were running late and hitting traffic he went the back ways just to get us there on time.
My only complaint was that it was a scorcher the day that I got married and the limo really didn't get that cold to keep the wedding party cool. But completely understandable. Motortoys is a definite recommendations and Rich is the best!!
 
reilleykh
Wedding:
05/22/2010
6 Reviews
4.4
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.5 out of 5.0(4.5/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:4.5 out of 5.0(4.5/5.0)
Services Used:
Transportation
 
We went with the 20 passenger Escalade for the entire day and I'm really glad we did. Our wedding was pretty much an all day event as far as the wedding party was concerned and not having to worry at all about transportation for the day was a huge relief. The drivers were super nice and they where they needed to be when they needed to be there and even made a trip to McDonalds to get my young nephew some much needed lunch. I would definitely recommend Motortoys, especially the all day package.
 
birenstl
Wedding:
05/08/2010
1 Reviews
0.9
out of 5.0
Quality of Service:0.5 out of 5.0(0.5/5.0)
Responsiveness:0.5 out of 5.0(0.5/5.0)
Professionalism:0.5 out of 5.0(0.5/5.0)
Value:0.5 out of 5.0(0.5/5.0)
Flexibility:2.5 out of 5.0(2.5/5.0)
Services Used:
Transportation
 
Nearly ruined my wedding!! I booked Motortoys several months prior to my wedding. Signed all of the paperwork and complied with all of there requests. A traditional Indian wedding entails the bride's mother giving the bride away to the groom after the ceremony. The groom waits for the bride in a fancy car and the bride enters the car and drives away. This is a very traditional, important, and visual seen that takes placein front of all the guests. I had 350 guests waiting for this to happen. It was an hour away from ending and the Rolls Royce was still not at the building. Little did I know that these guys do not answer their phones on Saturday! After many, many, many phone calls I got a hold of the owner and he said he would look into it and call me back. Turns out they screwed up and thought they booked me for 12:30 AM instead of 12:30 PM. He did apologize and said he could have a driver out there in 2-3 hours. Do they understand that a wedding follows a time frame?!?!?!?I then told him how that was simply unacceptable and he needs to get in the car (uniform or not) and get the vehicle to the wedding ASAP. He said he would and could be there in 30 minutes. 30 minutes went by and nothing. I called him up and after getting a hold of him he said it would take him another hour. The physical location of the wedding was literaly 2 exits away from his office. I would never use this company and advise anyone thinking about it to avoid at all cost. The owner did not seem sincere in understanding how much he screwed up my wife's perfect day. He did refund my money but in no way did he offer any goodwill. AVOID AVOID AVOID!!!!
Motortoys Limousine Service Inc. responded with the following comments:
Not only did we not have a reservation on this day for a wedding during the times this person is saying we didn't pick them up. The only reservation for that car that we had on that day was very late at night for 1 hour. That customer was very happy with the service that we provided for them.
 
Jacqueline
Wedding:
12/31/2009
6 Reviews
4.4
out of 5.0
Quality of Service:3.5 out of 5.0(3.5/5.0)
Responsiveness:3.5 out of 5.0(3.5/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
Great vehicles to chose from. Beautiful Hummer and Navigator limo was used for our wedding. We were on time everywhere I went. My only complaint would be the friendliness of the staff. The man on our rehearsal night was amazing while the 2 on our wedding day did not go above and beyond to help us out- and not much interaction with us.
 
amylynn5
Wedding:
10/02/2009
4 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
Motortoys was great. We had the black Lincoln Town car which was perfect for our day as we never had our entire party in the limo at once. The price was great- we had the Friday night special and they gave us a deal and we used them for my husband's bachelor party night too. The drivers were great and very professional. I recommend them to anyone for any kind of party.
 
Katie and Chase
Wedding:
09/18/2009
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
We used the Escalade limo, and it was great. Our driver was very professional- he made multiple trips back and forth to the limo to get flip flops and more beer while we were getting pictures taken! We had the limo for 12 hours for an exceptional cost! Our driver was the nicest man ever, highly recommend.
 
A.Kay
Wedding:
11/14/2008
5 Reviews
4.2
out of 5.0
Quality of Service:4.0 out of 5.0(4.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:3.5 out of 5.0(3.5/5.0)
Flexibility:3.5 out of 5.0(3.5/5.0)
Services Used:
Transportation
 
They were great! Had the best deal in town that we could find. They were on time and were really flexibe as we didnt get them our itinerary until 3 days before the wedding! The driver was super nice and was great with the little kids we had with us!
 
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