Lynette's Limousine Service, Inc. responded with the following comments:
Phil, As I mentioned, we always are open to feedback, which includes from time to time, the negative feedback. Although you have the right to express you opinion on these review forums, you also carry the responsibility to inform the readers of these forums the accurate account of the issue you encountered. As you mentioned, on your wedding day, the vehicle you had chosen for you event had a issue about 20 minutes from the scheduled pickup time. While the vehicle was being prepped and inspected by management which happened to be me at the time, I noticed the brake pressure in the vehicle was not adequate. Keep in mind, this vehicle is well over 40 years of age. I continued to investigate the issue, and discovered a leaky brake accumulator. Now on a modern day vehicle, parts would in most cases be readily available, but being an antique 40+ year old Rolls Royce, the part needed was not something the everyday auto parts store carries, including Rolls Royce themselves. I would like the readers to understand, we do everything in our power to accommodate our customers needs and wishes, but being in the transportation industry, these minor hiccups do and always will exist. Now, we did not just send a normal limousine, we initially sent our 1932 Oldsmobile Princess in it's place but was turned away do to the brides father not being able to fit in the vehicle do to his size (although the rolls royce only added 2.6 inches more room). At that point, I had 1 10 Passenger Limousine available, which was approved by the brides father. When the brides father (whom i have been friendly with for almost 6 years) came in to meet with me a few days later to discuss the issue, I obviously stressed our apologies and explained to him the situation. I explained that the Rolls did a prom the evening before, and had no issues, and on the day of the wedding the issue emerged. Our discussion ended with a hand shake, apologies from both parties (father of bride and myself), and a hug (keep in mind we have known each other). I offered free transportation for the Bride and Groom to be picked up by us at the airport when they returned from there honeymoon. Now, I never like to hide behind a contract, but in this situation there is a reason why companies like ourselves complete contracts with there customers. Our contract completely explains clearly that "we reserve the right to substitute your vehicle with one of equal of greater value". I did so, by sending another antique of ours that was valued at almost $175 more than what was paid for for the Rolls Royce. Again, we are deeply sorry that you felt we did anything wrong. I truly feel that both you and your fiances safety was more priority to us then you not getting the Rolls. Believe, if all was ok at the time with the vehicle, you would have received the vehicle. It was unfortunate situation that was both unforeseen and unavoidable. If anyone would like further explanation please feel free to contact me directly.Phil, As I mentioned, we always are open to feedback, which includes from time to time, the negative feedback. Although you have the right to express you opinion on these review forums, you also carry the responsibility to inform the readers of these forums the accurate account of the issue you encountered. As you mentioned, on your wedding day, the vehicle you had chosen for you event had a issue about 20 minutes from the scheduled pickup time. While the vehicle was being prepped and inspected by management which happened to be me at the time, I noticed the brake pressure in the vehicle was not adequate. Keep in mind, this vehicle is well over 40 years of age. I continued to investigate the issue, and discovered a leaky brake accumulator. Now on a modern day vehicle, parts would in most cases be readily available, but being an antique 40+ year old Rolls Royce, the part needed was not something the everyday auto parts store carries, including Rolls Royce themselves. I would like the readers to understand, we do everything in our power to accommodate our customers needs and wishes, but being in the transportation industry, these minor hiccups do and always will exist. Now, we did not just send a normal limousine, we initially sent our 1932 Oldsmobile Princess in it's place but was turned away do to the brides father not being able to fit in the vehicle do to his size (although the rolls royce only added 2.6 inches more room). At that point, I had 1 10 Passenger Limousine available, which was approved by the brides father. When the brides father (whom i have been friendly with for almost 6 years) came in to meet with me a few days later to discuss the issue, I obviously stressed our apologies and explained to him the situation. I explained that the Rolls did a prom the evening before, and had no issues, and on the day of the wedding the issue emerged. Our discussion ended with a hand shake, apologies from both parties (father of bride and myself), and a hug (keep in mind we have known each other). I offered free transportation for the Bride and Groom to be picked up by us at the airport when they returned from there honeymoon. Now, I never like to hide behind a contract, but in this situation there is a reason why companies like ourselves complete contracts with there customers. Our contract completely explains clearly that "we reserve the right to substitute your vehicle with one of equal of greater value". I did so, by sending another antique of ours that was valued at almost $175 more than what was paid for for the Rolls Royce. Again, we are deeply sorry that you felt we did anything wrong. I truly feel that both you and your fiances safety was more priority to us then you not getting the Rolls. Believe, if all was ok at the time with the vehicle, you would have received the vehicle. It was unfortunate situation that was both unforeseen and unavoidable. If anyone would like further explanation please feel free to contact me directly.