I just had my wedding at Leonard's. My experience:
1. I was shown where my cocktail room and reception hall would be. The day of the wedding, the cocktail room was switched on me and the cocktail room didn't accommodate all my guests. People had to stand to eat their food. Their response: It wasn't written in the contract. Also, that there were empty tables as per my maitre'd.
2. The Ceremony Room - It wasn't ready until 7:20. There were people inside the ceremony room at 7:00. Please note that I planned on having my florist lay some flower petals on the floor but we were unable to do that since it seem like everything was being rushed. Note that I only had the ceremony room from 7:30 PM-8:00 PM. Their response: The agreed time for the ceremony room to be ready is 7:30PM. The guests were actually let in early. If the guests didn't get in til 7:30PM and get them all settled, after all said and done, I wouldn't have enough time to walk down the aisle have our Pastor perform the ceremony.
3. Food - The entrees didn't come out in a timely manner. Their response: It was because it was coordinated with the DJ & MC. Please note that I was already telling my maitre'd that people were getting hungry, especially the elderly. We didn't get our entrees until almost midnight (Note: Reception started at 9PM) Another reason they stated was due to the number of people doing their speeches (4 people at 3 mins each=12 mins)
4. Service - My Bridal Attendant, Lina did such an amazing job and was there with me every step of the way. My maitre'd was gone at times but he did his job. There was a couple of RUDE waitress and one waitor that made an inappropriate hand gesture that my bridesmaid saw. I would thrown him out the door if they told me what was going on. Their response:They will speak to the staff