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Lee's Specialty
    (10 Reviews)
4076 West Maple Road
Bloomfield Hills, MI 48301 (map)
Services: Assembly, Design, Printing
Specialties: Color Matching Proofs, Embossed, Engraving...
 
 
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4.4 out of 5.0
4.4
out of 5.0
Quality of Service:
 (4.4/5.0)
Responsiveness:
 (4.4/5.0)
Professionalism:
 (4.4/5.0)
Value:
 (4.4/5.0)
Flexibility:
 (4.5/5.0)
 
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5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)

tim
6 Reviews
We Had no clue of what we was doing and we found them we went and Talked to Michele and she helped us through every step and the Staff i think are Family once Again Southern Hospitality and the prices was a great price when we picked up our Order they Remembered us and they treated us like we are apart of their Family Thank you to the Staff
Wedding: 07/28/2012
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
My mother and I have had the pleasure of working with Lee's Speciality for several years and wouldn't consider any other vendor for invitations for my wedding. The staff is professional, kind, caring and creative. Their knowledge, expertise and attention to detail is first rate. They made the experience a joy. They even were able to help me via long distance with my stationary needs. I would recommend Lee's Speciality for any type of invitation or stationary .
Wedding: 10/22/2011
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
My experience with Lee Specialty was perfect in every way. They were helpful, patient, considerate, and extremely attentive.
Wedding: 09/17/2011
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
Everyone at Lee's Specialty was a pleasure to work with. They are very professional and knowledgeable about all aspects of wedding invitations, addressing envelopes, save the date cards, napkins, wedding programs, place cards, etc.

They took care of all of our stationary needs. Everything was beautiful and tastefully done.

I can't wait to work with them again in the future!!
Wedding: 09/04/2011
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
Lee's was amazing! Our custom-made wedding invitations were by far the most special touch of our wedding and, six months later, we are still getting compliments. Michelle worked with us for months to get the perfect final product and we couldn't have imagined how beautiful they would turn out. The entire experience was so wonderful and that my brother and future sister-in-law are having their invitations done with Lee's too. I can't say enough great things about this place!
Wedding: 05/28/2011
Services Used: Invitations
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
I was so pleased with my service at Lee's Specialty, Ltd. Not only did they help me with planning my daughters wedding but also my sons. The quality of service and expertise was more than I could have expected. The staff at Lee's made both of my experiences very easy and enjoyable, mostly due to their flexibilty and willingness to do whatever my needs were. I highly recommend Lee's Specialty to anyone looking for quality in invitations and customer service.
Wedding: 08/07/2010
Services Used: Favors & Gifts, Invitations, Party Supplies, Unique Services (Other)
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (5.0/5.0)
  • Flexibility:  (5.0/5.0)
Lee's was very wonderful to work with. They sat down with me and talked very patiently with me to go through all the in's and out's of my wedding invitation suite. They made sure I got everything I wanted out of my invitation suite and that it was within my budget. My invitations were BEAUTIFUL! I wouldn't have it any other way!
Wedding: 05/01/2010
Services Used: Invitations
4.9 out of 5.0
4.9/5.0
  • Quality of Service:  (5.0/5.0)
  • Responsiveness:  (5.0/5.0)
  • Professionalism:  (5.0/5.0)
  • Value:  (4.5/5.0)
  • Flexibility:  (5.0/5.0)
Lee's Specialty was a joy to work with. We stopped by on a whim to see if they could come up with a creative idea for our save the dates and invitations and we were thrilled with the service! Both the save the date and the invitation were a huge hit with everyone! The ladies at the shop are so nice and willing to work with you to create exactly what you envision. The quality is outstanding!
Wedding: 08/27/2011
Services Used: Invitations
3.5 out of 5.0
3.5/5.0
  • Quality of Service:  (3.0/5.0)
  • Responsiveness:  (4.0/5.0)
  • Professionalism:  (3.5/5.0)
  • Value:  (3.0/5.0)
  • Flexibility:  (4.0/5.0)
Lee's definitely has the finest invitations around, but there were several mistakes/spelling errors which were not on the proofs. I would highly recommend their products, but just be wary of mistakes.
Wedding: 01/03/2009
Services Used: Invitations
0.9 out of 5.0
0.9/5.0
  • Quality of Service:  (1.0/5.0)
  • Responsiveness:  (0.5/5.0)
  • Professionalism:  (1.0/5.0)
  • Value:  (1.0/5.0)
  • Flexibility:  (1.0/5.0)
WORST CUSTOMER SERVICE EVER and WATCH OUT FOR HIDDEN CHARGES OR BAD ESTIMATES!!! I strongly recommend finding another invitation shop - as dealing with them was one of my worst experiences. First - we went in there with a very specific budget and spent a lot of time picking out an invitation that we were told fit that budget - and we were initially very pleased with the selection. I was directed to come back (without the groom) to place the order, as the process can be quite timely, but good news was that I could spend the interim time getting addresses in the appropriate format so that we could have the envelopes addressed via machine calligraphy. After I returned and spent several hours selecting the wording, font, etc. for the invitations - I was told they THEY had made a mistake in the invites and I would be charged an additional couple of hundred dollars. The clerk helping me had the nerve to tell me that I should have known - and I had bought them when we initially went in THEIR mistake would have been discovered. They refused to honor their estimate, give us any discount, or even give us a break on the machine calligraphy. The latter was most upsetting, considering I just recently discovered that they have a free coupon for machine calligraphy if you buy your invitations there. Anyways, due to the all of the time we spent there and approaching deadlines we decided to place the order. We got the proof and were told to carefully check the language but thankfully I read all of the fine print (Lesson - READ YOUR PROOFS CAREFULLY) because they had totally mixed up the colors that we had selected. Finally, I received the invitations and we decided to go ahead and get the machine calligraphy (because you're supposed to get it free when you buy your invitations there due to the Weddingwire coupon- even though they don't tell you). So when I called to schedule the machine calligraphy I was told that "Good News the coupon is still good" but the bad news was that my envelopes were too thick for the machine calligraphy and I would have to pay almost $400 EXTRA to have hand calligraphy. So, I'm not sure why she said she had good news exactly!!! When I suggested that they should have told me this when I selected the invitation (since I told them we were going to have machine calligraphy) - she actually said we're not mind readers how would we know you were getting the machine calligraphy. My reply was you should have known because we told you we were going to have machine calligraphy and you gave us the instructions that we were to follow for our addresses. Honestly - I question whether they are telling me the truth after all of this. Long story short - the invitations are nice (but that's due to the vendor not the store) but we've already shelled out an extra $200 and still don't have them addressed. I would STRONGLY RECOMMEND GOING ELSEWHERE.
Lee's Specialty responded with the following comments:
Customer service is our main goal, however, after 25 years, we are use to both working and cooperating with our clients. This relationship is very much like a marriage. It takes two to make it work. There is a great deal of detail involved in ordering invitations. Discrepencies happen and they were resolved with this customer. In fact, the price was changed for less when the invoice arrived. As far as addressing, people take many paths with calligraphy and we are not privy to all information. Often times it is undecided at the time of the order. As far as the Wedding Wire coupon, it is put there as an incentive to see how brides find out about us. No one was hiding anything. It is a way to track business. In trying to reason with someone, it is difficult to resolve anything when the customer just screams. This happen not only at the store, but the customer called the vendor screaming into the phone as well. Obviously, in this case, emotions are high during what should be a happy occasion. We do our best to resolve problems, as they happen in life. In some cases, nothing is good enough.
Wedding: 10/26/2011
Services Used: Invitations
248-646-6700
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