I know this review is long, but I hope that shows you how strong I feel that La Belle Elaine’s customer service was poor. If you don’t have time to read the whole review, here is the general reason I suggest not using them: the WORST CUSTOMER SERVICE that I have ever experienced in my life due to their unorganized staff. I have never in my life had to deal with such incompetence and utter lack of respect for customers.

I went to La Belle Elaine’s to rent suits for the groom and groomsmen in my September wedding. In working with Lindsay, the primary contact for suit rentals at La Belle Elaine’s, I was at first very happy with the service that was provided. It was only after we signed up to rent from them that the customer service became so poor.

All of the groomsmen called or came in to give their measurements and each one had a different issue with the staff. The staff was unorganized and often could not even find our order information to be able to record the measurements. When I called to confirm that the store had all the measurements, they said they didn’t have them, only to find out later it was because the staff wrote them down in multiple locations and did not properly consolidate them with my original order information. The staff did not know how to properly communicate with each other and that made it very difficult to work with them.
When confirming the final order with Lindsay a few weeks prior to the wedding, Lindsay emailed copies of order forms to me for approval that had incorrect information on them. She assured me that the whole order was correct in the computer system even if the order form she sent me was wrong. This is where I made the mistake of trusting her. When we showed a few days prior to the wedding to try on the suits, they were ALL wrong. Half of the pants had been hemmed to be capri pants or shorts and the other half had the wrong waist and/or jacket measurements. All but the groom’s suit had bow ties instead of the regular ties I had originally requested. Instead of apologizing for the errors and being eager to fix them, Lindsay and the staff suggested the blame was with me and with other staff not being able to read their hand writing.

Now the day of the wedding arrives. I have been assured by La Belle Elaine’s that all is in order and that we now have everything corrected. I am getting my hair done, when La Belle Elaine’s calls me. They say that they may not have given the vest and tie to one of my groomsmen. They don’t even know their own inventory and what they let out the door. Now it is my job to try to track it down for them on my wedding day. After many phone calls, I figure out that one of the groomsmen is missing these items. The groomsmen have to make an emergency trip to La Belle Elaine’s to get it. Later on in the day, I find out that the groom is actually also missing items from his order too. This could all be forgiven, except for the final straw. I find out that night, that La Belle Elaine’s called one of the groomsmen the day of the wedding to demand that he pay overnight shipping fees that instant for the suit rental that had to be overnighted because of their mistakes. This call could not have waited a few days after all that they had done wrong?

I have never in my life had to deal with such incompetence and utter lack of respect for customers. The entire bridal party agreed that the wedding was great except for every single person’s interactions with La Belle Elaine’s. If you are thinking of using them for suit rentals, save yourself the stress and rent from somewhere else.

FOund the perfect dress at a great price. the service was wonderful however the alterations were expensive.

I live in Australia but got married in Seattle, WA. I found my dress in Australia but was able to order it from La Belle Elaine's for $1000 cheaper. I absolutely loved my experience working with La Belle Elaine's because they were so willing to work with my situation of living in another country. They offered to store my dress for over a year and then did not charge me for rushed alterations (I did not arrive in Seattle until the week of the wedding). They were so willing to offer suggestions and solutions to any situation and it worked out so harmoniously to work with them!!!

I lived in Pittsburgh and was visiting my sister in Seattle when I bought my dress. I was able to buy a sample dress designed by one of the owners of the shop at a very discounted rate--which was the only way I could afford it. The runway, the consultant--it all makes you feels like a princess!
The staff was extremely flexible--allowing me to add a corset to the dress by their alterations department to make my dress the one of my dreams!
They were also flexible in letting me do my final fittings during VERY short trips to Seattle 6 months before my wedding!
I'd recommend them to anyone :)

I made my own wedding dress, but 4 days before the wedding I decided I HAD to get a crinoline/slip to wear underneath it. I called a few shops close to me, and La Belle Elaine's was great! They didn't have any crinolines in stock, but were able to sell me a floor sample that I could take home right away. They even gave me a 30% discount because it was a sample. When I called them on the phone, and when I went in person to pick it up, the salespeople were friendly and professional, and certainly didn't chide me for being too last minute. When I was in the store, it looked like they had some lovely gowns and a very elegant salon for trying things on. I can't comment to the full dress-buying experience, but for my last minute purchase they were great!

I visited several lower cost bridal shops before biting the bullet and heading to La Belle Elaine's. I had tried on dozens of dresses between $1,000-$3,000 but hadn't found anything I loved. I was a bit nervous that LBE was only going to have gowns outside of my price range, but they ended up having quite a few dresses around the $1,000 price point. My mom and I grabbed about 8 dresses off the racks and headed to the dressing room. The first gown I tried on was by Pronovias and it was the first dress I had tried that I truly LOVED. Thinking that such a beautiful gown would be upwards of 3k, we were pleasantly surprised to see that it was only $1050! We decided that I should continue trying on the rest of the dresses, but the next dress was the end all be all. Perfect in every way, by Allure Bridals and only $1,200! My dress truly looked like an incredibly high end gown and I can't tell you how many women have asked me, at and after the wedding, where on earth I got my dress and how much I had to pay. I had tried on a lot of the affordable lines, Maggie Sottero, Casablanca, and a lot of those gowns were more than $1,200! La Belle Elaine's has a beautiful selection of gowns and the affordable ones that they carry are carefully picked - they all look to be as expensive as the $4,000 dresses in the store. I highly recommend La Belle Elaine's. The shop is beautiful, the staff is helpful, and the dresses are GORGEOUS!

La Belle Elaine's was great! All the girls were so helpful and friendly! They make you feel like a princess and would always encourage me to walk their fabulous runway :) I was so happy with my experience, that I would HIGHLY recommend them to anyone getting married!

I had such a fun experience shopping for and getting my dress at La Belle Elaine's! The staff are wonderful and the raised runway is a blast. I am especially impressed with the alterations staff. Maria is a genius. She created bustles for my very complicated dress and it looked like a perfect piece of art when she was done with it.

I heart two places for bridal gowns and this is one of them the other one is Voletta Couture. First at La Belle’s, there is an awesome runway you can walk like a diva down on while trying on gowns. Another thing is, I think after going to all the bridal shops (went to….I do Bridal, Belltown Bridal, Princess Bride, La Belle Reve, Calla, The Bridal Garden, Voletta Couture…name it I went there) in Seattle and even some in Houston, TX, La Belle Elaine’s did it for me. Their gown selection was great, prices starting from 1k and they were really good at only showing you things within your budget. My ceremony dress is what I purchased here. I bought Pronovias Fresa dress which was beautiful in every way. I spent close around 3k at the end after alterations, getting a veil and other accessories. They were really professional and I had no issues with any of my fittings. Make sure if you are getting a dress made you buy it no later than 6 months prior to your wedding!

They only received a little less than a 5 because I would show up for my appointment on time and would sometime have to wait a very long time because other appointment went long. I completely understand that. The value of cost is a 4 because they didn't have any dresses cheaper than $900 unless you showed up for a sale. High end store. I luckily showed up on their clearance day and received a steal on a designer dress! The quality of their staff is amazing! Each person loves what they are doing. I even received a note from my sales person thanking me for purchasing a dress from here and to call her if I need anything else. It was very nice. The seamstress was very knowledgeable and helpful! She listened to what my needs were and never wanted to ruin the integrity of the dress to just get the work done. They have TOP quality people working for them. I would recommend this store to anyone!

Let me first explained why I marked a few things down (though I still gave a high rating). In regards to "Quality of Service" and "Value for Cost" I marked down because of their alterations service, NOT because of the service I received with the actual La Belle Elaine's team. The alterations were expensive, which I was okay with except that the bustle didn't even last half-way through the reception. It hung a little too low and after getting stepped on just once or twice, the whole thing was just hanging funny. I tried some safety pins but ended up just having to leave it down. It's not easy to do the electric slide with a train! I thought the bustle looked high quality -- it tied together in several spots as opposed to buttons or hooks -- but it just didn't last. And in regards to "flexibility," it certainly isn't their fault they were busy in July and August! That's to be expected.

I had a wonderful experience in this bridal salon! It's beautiful and I love how none of the dresses are in plastic. You can see everything!! I had so much fun trying on and was so pleased to find that the dress or my dreams was so affordable! The ladies had fun playing dress up with me -- trying on veils and jewelry and hair clips -- and I felt like a princess but didn't feel ANY pressure to buy any of the fun accessories they were putting on me (and I didn't buy any). I purchased all of my bridesmaids dresses here and got a discount for doing so. I definitely suggest you go try on some dresses there and have some fun with the catwalk!

Love my dress!! From a Seattle designer. I could not be happier. The ladies at La Belle Elaine's were very helpful.

La Belle Elaine's is a beautiful shop full of so many various types, styles, and sizes of dresses. They have a catwalk with mirrors at every angle and trying on dresses could not be more fun in that environment! Sara Jean, the manager, helped me find my dress in record time. All I did was try on 5 different styles (very different from each other), told her what I liked and what I didn't like, and she said "I have the perfect dress for you!". She went to the back and brought me the perfect one (luckily no one had tried it on before and I fit the sample size!). They also held onto it for me for over a year since I was living abroad at the time I purchased it (was just back home visiting) which was a HUGE convenience. I ended up getting it altered at P.A Jens Custom Sewing - which I totally recommend. They didn't recommend Trish (they have an in-house person), but you should totally go see her (near the U.Village) because she did a stunning job too. The only thing was that my dress was a little more expensive than I was wanting to spend, but since I fit the sample size, I got a discount!

After a bit of searching, we found the right dress for the right price.I also appreciated that the store was so well kept and orderly. Sometimes bridal stores can feel a little cramped! Also, all the display dresses were in great shape.

Overall all I had a great experience getting my dress from La Belle Elaine's. My original consultant was helpful and ended up pulling the dress I eventually chose, she wasn't at all pushy and didn't put any pressure on me to buy that day which was extremely important to me. They were great when I wanted to come back with a couple of friends to help with my final decision and again when my mom was finally able to come out to see the dress after I had already purchased it. The only problem I encountered was a mistake with an alterations appointment that had not been written in correctly but they were very apologetic and made up for the mistake. I would defintely recommend them to anyone. And there selection was great.

My experience at the La Belle Elaine's was pretty close to perfect! The dresses are top quality for fair prices. The sales people were very helpful and accomodating to everything that came up during the process. I definitely will recommend them to anyone!