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Kris Wedding Cake
Our cakes taste as good as they look
Dolton, IL 60419
 
 
  Reviews (7)    
3.8 out of 5.0
3.8
out of 5.0
Quality of Service:
 (3.7/5.0)
Responsiveness:
 (3.8/5.0)
Professionalism:
 (3.6/5.0)
Value:
 (3.7/5.0)
Flexibility:
 (4.2/5.0)
 
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vanessa
Wedding:
09/26/2009
1 Reviews
1.7
out of 5.0
Quality of Service:1.5 out of 5.0(1.5/5.0)
Responsiveness:2.5 out of 5.0(2.5/5.0)
Professionalism:0.0 out of 5.0(0.0/5.0)
Value:2.0 out of 5.0(2.0/5.0)
Flexibility:2.5 out of 5.0(2.5/5.0)
Services Used:
Wedding Cake
 
Our wedding was September 26, 2009. We ordered our wedding cake well in advance from Kris Wedding Cake. The same day of ordering our wedding cake we provided Kris Wedding Cakes with pictures of the style of cake we desired. We requested the cake be Tiffany blue(as shown on the pictures)with a brown bow/ribbon (instead of the white ribbon). As time got closer to th wedding I mailed Kris Wedding a Tiffany Box and mentioned on the note with brown ribbon/bow. The day of the wedding our day planner stated she saw Kris Wedding Cakes as they were entering the venue with the cake and pointed out the cake table. The day planner was shortly distracted, when realizing Kris Wedding had left the venue. The Day Planner NEVER got the oppurtuntiy to speak with Kris Wedding Cake's. UNable to discuss the wrong colors, placing cake topper nor possible cake bag or box for the top layer ( one year later piece). I was disturb! Wrong color and no box provided for the keepsake piece! WOW! The guest stated the cake was tasty. Honestly I do not remember just happy they were pleased. I the bride was dissapointed. Nor have I heard from Kris Wedding to follow up on the service.
Kris Wedding Cake responded with the following comments:
Today is 1/2/10Vanessa I am just reading your response I have been in the hospital. I was not able to review nor call you have been very sick. I just looked at your order form and yes it was my mistake about the bow I have in black and white. I apologize I am glad your guest still enjoyed the cake. I did talk with two ladies who made several comments on the cake and complimented me I asked if the cake was okay they both stated beautiful and everything was to their satisfaction. Again I apologize
 
michelle
Wedding:
10/10/2008
5 Reviews
4.2
out of 5.0
Quality of Service:4.5 out of 5.0(4.5/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:4.5 out of 5.0(4.5/5.0)
Services Used:
Wedding Cake
 
the cake was absolutely stunning and delicious
Kris Wedding Cake responded with the following comments:
Thank you so much for your business and approval.
 
Chris
Wedding:
04/12/2008
1 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
I would first like to state that Kris is a great cake specialist and is very professional. I had a great cake on my day. For the woman who had a small budget but wanted a big cake needs to be thankful for having a woman like kris. My cake was fresh it was good and my guest enjoyed it. I had 200 guest and my cake cost $600 and it was worth every penny. Thank you very much cakes by kris. I have help here book 2 more weddings thanks to her great service.
Kris Wedding Cake responded with the following comments:
Thank you for your great response I am just glad I made your day atleast the sweet tasting part of it.
 
P Walker
Wedding:
03/01/2008
5 Reviews
0.8
out of 5.0
Quality of Service:0.0 out of 5.0(0.0/5.0)
Responsiveness:0.0 out of 5.0(0.0/5.0)
Professionalism:1.5 out of 5.0(1.5/5.0)
Value:0.0 out of 5.0(0.0/5.0)
Flexibility:2.5 out of 5.0(2.5/5.0)
Services Used:
Wedding Cake
 
My wedding was on March 1,2008 I contacted Kris a month prior and she was quick to except the business. She advised me that I can not use the cake topper so we did not. She was concerned that the cake would fall or lean. The day of the wedding she delieverd the cake which looked as if it was going to fall over and left. She was called back by the attendants. At the wedding when we attempted to serve the cake it was a DISASTER it crumbled as if it was old and did not taste well. The cake fall apart and was such a mess that we did not serve it for my 190 guest that was attending. I would not recommend her to anyone. Although she was cheap at $400.00 for 180 people this was a lesson that cheaper is not always better. Sorry Kris but you ask for a review and I'm not going to be dishonest you could have ruined my wedding.
Kris Wedding Cake responded with the following comments:
Her cake she's referring to is the red, black & white on my site. I am sorry as you say the cake crumbled I don't believe that. As far as your attendants I was not approached by one of your attendants I called one of your attendants over for approval of the cake they made suggestions on rearranging the decorations and I did as they instructed since they acted in your best interest. I expressed how you wanted the cake. As far as the cake it was cooked a day in advanced with fresh ingredients. I guess you live and learn I gave you more cake than you paid for. Because you were having a difficult time paying for cake. Perhaps people are so use to box cakes and not made from scratch. I only want the best for my customers. As far as short notice I only do one or two cakes per saturday. All my cakes are customed ordered I am not a bakery that mass produce products. Therefore the timing of ordering a cake would not be an issue for anyone ordering within 30 days. What was a delay receiving payment in a timely manner and not going to western union to receive a payment from a friend. Because the bride didn't have any money to pay for her wedding cake. I feel I went above and beyond the call of duty. I don't think any bakery would have done this. My colleagues would have advised me to let the account go. I don't think some people understand what professionalism and/or Quality of Service is. I went the extra mile and spent time to receive your payment. I am so sorry you were not satisfied. After reviewing your response for everyone who provided you a service you weren't too happy with anyone. Her cake is the last cake picture red, black & white
 
Clotera
Wedding:
06/10/2007
1 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
The service and friendliness of all the employees was exceptional. Kris really
worked with us and our budget to provide exactly what we wanted for our
special day. The cake did not taste store bought, it was a delight to all our guests.
 
Devin
Wedding:
04/14/2007
2 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake
 
My Sister got married and used this vendor, not only was the cake decorated beautifully, it tasted great also.

The entire staff was great!

I look forward to using their services for my upcoming wedding.
Kris Wedding Cake responded with the following comments:
Thank you so much
 
Erica
Wedding:
08/28/1999
1 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Wedding Cake, Wedding Planning, Unique Services (Other)
 
When I got Married Kris wedding cakes Made my day the best day of my life with how beautifully the cake was display and the smell of sweetness from it. Not only did it smell good, look good it tasted great. It melted in my mouth. I recommend her to everyone I know who is getting married or wants a cake for any occassion.
Kris Wedding Cake responded with the following comments:
Thank you sooo much I look forward to working with you again
 
708-275-3982
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3.8 out of 5.0
3.8
out of 5.0
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