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Kleinfeld Bridal
110 West 20th Street
new york, NY 10001 (map)
 
 
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4.3 out of 5.0
4.3
out of 5.0
Quality of Service:
 (4.5/5.0)
Responsiveness:
 (4.4/5.0)
Professionalism:
 (4.5/5.0)
Value:
 (4.1/5.0)
Flexibility:
 (4.2/5.0)
 
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Amy and Ryan
Wedding:
Recently Married
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I loved my experience at Kleinfeld. They made me feel very special while dress shopping, Galina was an amazing seamstress (she worked incredibly fast) and they were always quick to respond to my phone calls and emails. One complaint - on my wedding day I had two pins that were somehow left in the dress sticking into my legs.
 
Nina
Wedding:
Recently Married
9 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I went to Kleinfeld to find my dream dress. I actually found two dresses there. Diane found me a dress which I tried on, everyone saw it and cried, I instead got a different dress, and months later realized I wanted the one that everyone cried over. Kleinfeld prices were more reasonable than the boutiques in South Florida and I didn't have to pay shipping since they don't have a Kleinfeld in Florida. Kleinfeld let me use the deposit I put down on the first dress for the second dress. I ended up finding my dream dress there! Love Kleinfeld!
 
Stacy
Wedding:
Recently Married
2 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I am getting married this week and now that I have my dress with it's final alterations I can say hands down that Klienfeld's was perfect! From the minute I walked in I was paired with a consultant who really listened to what I liked and didn't like. She found the most incredible dresses for my body type and size.I went in only knowing that I wanted less and not a "huge" dress with a lot of fabric. My dress is gorgeous and although a bit more than i wanted to spend it was absolutely worth it. My mother also found her wedding dress at Klienfeld's 27 years ago, so it was really special to her to return to Klienfeld's for my dress. Thank you Klienfeld's!!!
 
gqbu74
Wedding:
12/09/2011
7 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
As a plus size bride, I was worried about what dresses were going to fit me. Kleinfeld has a huge selection of plus size dresses at all price points. The alterations team is amazing and worth the time to go back into the city for your alterations. SO MANY BEAUTIFUL DRESSES. The staff goes above and beyond!!!!
 
phillygrl139
Wedding:
11/12/2011
8 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
After trying on a dozen dresses, I decided to try Kleinfeld for fun. I knew what I liked and didn't like and they pulled a few dresses. The 5th dress was my dress. It was everything I had been looking for. My bridal consultant who sold me the dress was patient and really figured out what I would love. My consultant who fit me each time was amazing. She made my dress fit my body perfectly.
 
sandyflipflops18
Wedding:
11/12/2011
7 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I went to Kleinfeld Bridal for my wedding dress in October 2010 for my wedding on November 12, 2011. I did not expect to purchase my dress there but after meeting the designer and seeing how amazing her work was (Pnina Tornai), I knew it was a dress I couldn't pass up. The customer service was great and everyone was so nice. I had wound up losing 45 pounds after purchasing the dress so I really had the alterations departments work cut out for them. They reassured me over and over again that everything would be fine and the final product was absolutely perfect! Kleinfeld's helped make my wedding dress dream come true!!!
 
JLA NYC
Wedding:
11/12/2011
6 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
Perfect! I was worried that after ordering my dress almost a year in advance that I wouldn't like it when it finally arrived. I had nothing to worry about though. The alterations were perfect and the dress make me look and feel amazing.
 
Courtney
Wedding:
11/11/2011
8 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
Everyone at Kleinfeld is absolutely amazing! I bought my dress in 2009 and my consultant, Nora, was so great. I had two appointments with her, and she helped me try on so many dresses that first time. The second time I went there was for a Melissa Sweet Trunk Show, and the moment I saw my dress I fell in love and I knew it was the one. Finding the dress was such a wonderful experience and Nora helped me find the perfect veil to go with my dress. I was able to meet Randy briefly and he made my day! He is so friendly and such a pleasure to talk to.

I made the trek up to New York from Baltimore for three fittings, and while I would never do it again, it was so worth it. The woman who did my alterations was so friendly and patient. She listened to everything I said and gave me advice about things she thought I should change or shouldn't change. Getting the dress home was difficult (the one day in October that snowed just *had* to be the day I was taking my dress home). But we booked an extra ticket for the dress on the ride back on the bus, and that made it so much easier!

The payment process was a little difficult, but that was more of a bank issue than a Kleinfeld issue. And they worked with us through the entire process until everything was resolved.

My dress and my veil were everything I dreamed of, and I loved every minute of my time at Kleinfeld's.
 
Melissa
Wedding:
11/04/2011
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I went to Kleinfeld's because I felt like I'd exhausted all of my options in CT where I live, and let me tell you, I was not disappointed! They treated me like a princess during my consultation. I showed the consultant a few pictures of styles I liked, and immediatly she knew what dresses to put me in. I fell in love with my dress before I put it on - it was not what I'd expected to wear on my wedding day, it was SO much better! Fittings were easy and my seamstress was so sweet and quick! Overall, I'd say I had the perfect Kleinfeld's experience!
 
Krissa
Wedding:
10/22/2011
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
The day that I found out that my aunt wanted to take me to Kleinfeld's to buy my wedding dress, I cried. I'd been a huge fan of Say Yes to the Dress, but never dreamed I'd actually get to go there. It was an incredible experience that I will never forget; my consultant's name was Jacqueline, and she made me feel like a princess while I was there. There was a trunk show going on for the Austrailian designers Henry and Michelle Roth, so we started looking through their dresses. After I tried on a couple of Henry's dresses, Jacqueline surprised me by bringing the designer himself over to meet me! Each time I tried on a dress, he came back over to see it and give his input. Once I picked my dress, he helped me to pick out a headpiece as well, and took some pictures with me in his dress. It was so surreal, getting to meet the man who created my dream dress. All of my alteration appointments were fantastic, and I was never worried about the quality of work done. I know that Kleinfeld Bridal isn't in everyone's budget (my own included...had my aunt not gifted the dress to me I would never have even dreamed of being able to go there), but for those who can, I wouldn't recommend going anywhere else. It is a business truly run to make dreams come true, and that care and devotion is clear in every facet.
 
Summer and Nelson
Wedding:
10/15/2011
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
5 stars! Kleinfeld's was the first and only shop I visited for my wedding dress. I was convinced in going by my mother who loved the show and I couldn't be happier with her recommendation. Everyone was amazing and the sales associates are even nicer in person than they are in the show. They weren't pushy and listened to exactly what I wanted. The only negative was when I did receive my dress for the first alteration there was a large chiffon flower on the front that was not attached to the dress when I tried it on. Quick fix by removing the flower and all was fine. I went back for 3 alterations and my dress fit like a dream. I couldn't have been happier and I received so many compliments on my dress at the wedding.
 
Caitlin
Wedding:
10/14/2011
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I wore a Pnina Tornai dress on my wedding day. My experience at Kleinfeld was a great one. I ordered my dress in May 2010. The woman who helped me that day was Rosaria. She was great at picking out exactly what I wanted. I was a little nervous at first to pick the dress I did because it was very ballroom - big and princess like, I was afraid it might be too flashy and she said no way, from the pictures you gave me of what you're looking for they all look like this one don't be afraid to go big, so I did.
Then August of this year the dress was delivered. During my fittings I met with Janet and she was wonderful at hear my feedback as to what felt comfortable for me and what fit right.
The dress fit perfectly, everyone has that fear they won't fit into it after all that time of first ordering and getting sized. Everything was perfect. The service at Kleinfeld is also superb. It was a little intimidating being in there with rich girl after rich girl coming in for fittings in Manolo's and Jimmy Choo shoes, but I was not treated any differently than they were.
They never forced me to spend more than I wanted to spend and I still got a high end dress. I recommend going during trunk shows as you get a discount and Pnina herself took my measurements.
 
Jessica
Wedding:
10/09/2011
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
It's Kleinfelds, they're awesome. Ask for Ingrid. She was fabulous. I'd recommend anyone there regardless of you budget. I had a low, low budget and they totally had the right dress for me.
 
Sarah
Wedding:
10/01/2011
8 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I bought my wedding dress here about 9 months prior to my wedding. I came in with 4 girlfriends and had an excellent experience with my consultant - I loved the way she fit each gown on me to make it look exactly as it would if it were in my size. I was impressed with the selection and the feel of the store, and ended up purchasing a gown I had found in a different store (with my mom) after trying on several dresses I had my eye on. Ronnie Rothstein (co-owner of Kleinfeld's) happened to be in the store that day and was so enthusiastic - especialyl when I said "yes to the dress"! I ended up getting my dress altered in DC to avoid the back-and-forth alterations process, but found the purchasing process to be relatively simple. The dress arrived on time and in perfect condition and was exactly what I wanted. Thank you Kleinfeld's!
 
lauinluv
Wedding:
10/01/2011
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
Fabulous! Kleinfelds is definetly an experience you will never forget! I went in there not planning to buy a dress and of course I did! I had only been to David's Bridal before that so my advice is, if you want to shop more go to the other stores first :) The sales people at Kleinfelds are amazing and chances are you will find your dress there. The tailor that worked with me was very sweet and patient. I had a minor problem when I went to pick it up and they all worked on it until it was right. Everyone there is really nice and accomodating.
 
Jennafer
Wedding:
09/24/2011
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I had an amazing experience at Kleinfelds. I avoided the whole "say yes to the dress" simply becasue thats not really my style to be on reality tv. I went there with a dress in mind and decided that I didn't like it in person, without even trying it on. But my sales person (Diane) asked if she could bring me a dress that she invisioned me in. Obviously I said "of course," since she does this for a living. Sure enough, that was my dress. The first one! Without her help, there is no telling how long I would have been searching. Their alterations department is PHENOMENAL. I live in RI and traveled to NYC for each fitting...sounds like a pain, but it was TOTALLY worth it!
 
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4.3 out of 5.0
4.3
out of 5.0