Cynthia09
Wedding: 08/29/2009
Reviews:
5
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Service provided by most Kessler's salespeople was gracious and exuberant, very fun for soon to be newlyweds. They always cleaned the jewelry to that brand new sparkle and the selection is vast. The groom did have a difficult experience with one salesperson who was calling frequently to get full payment prior to the required date, one such call the future bride answered and the surprise could have been ruined. Flexibility and professionalism could have been improved in that case.
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Reviewed On:
09/15/2009
Services Used:
Jewelry
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LauraH
Wedding: 07/19/2009
Reviews:
6
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My fiance got my engagment ring here and we bought both wedding bands here as well. They re-sized the rings very quickly, which was great! The rings are beautiful and the customer service was exceptional. We are very pleased and will return again in the future.
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Reviewed On:
07/23/2009
Services Used:
Jewelry
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usedsoup
Wedding: 10/11/2008
Reviews:
1
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I'm so impressed with this jeweler. I originally went to the Milwaukee location to pick out my engagement ring (we're not very old-fashioned, it was not a surprise) only because my mom told me she thought I should look there first. I went in there with a girl friend and told the sales person my price range. I was never pushed to go beyond that limit, and didn't feel rushed because when I went to look, I clearly wasn't going to buy anything. We bought our wedding bands from the Brookfield location. Both were staffed with extremely friendly and helpful employees.
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Reviewed On:
10/29/2008
Services Used:
Jewelry
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Africa
Wedding: 10/04/2008
Reviews:
4
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We got our wedding bands from here. They are beautifull, but we had some slight problems. They took a long time in coming, and when they did. mine was in the wrong colour. I got it 5 days before the wedding...
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Reviewed On:
11/25/2008
Services Used:
Jewelry
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Brian'sBride
Wedding: 05/31/2008
Reviews:
7
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Kessler's is five-stars in my book. I am impressed with their lifetime guarantee and so happy my husband bought my engagement ring there. We also purchased our wedding bands at Kesslers. I've had my engagement ring replated for free before the wedding, and I can usually pop in there at any time of day to get it cleaned. I'll be in and out in less than ten minutes (both Appleton and Menomonee Falls locations). They recommend replating the white gold once a year, and you can be sure I'll be taking full advantage of their guarantees. This place is great!
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Reviewed On:
06/26/2008
Services Used:
Jewelry
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Leigh12
Wedding: 05/17/2008
Reviews:
6
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love our rings! Love the service at Kesslers! Highly recommend
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Reviewed On:
07/10/2008
Services Used:
Jewelry
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jbon1231
Wedding: 12/31/2007
Reviews:
5
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Naturally, the first purchase made at Kessler's I wasn't present for (the engagement ring), however, due to the complicated thing that became our rings, I ended up visiting them several times. They were very friendly and courteous, and always willing to fix issues (usually for free.)
The first issue was that my engagement ring was too big (he checked the size of an old silver plated ring I'd had - I'd owned it so long, it was basically annihilated and hardly the size it started - kudos for checking though.) Because the ring was too big, it was causing the diamond to spin about, and get caught on things. They put a spanner on the back (a metal strip) to see if sizing it down would help. It did so...
The next step, I preferred to have my band switched to white gold rather than yellow, and because of the odd shape of my fingers (basically flat in the back), they had to flatten the shank of my ring. They did all that willingly, for free, and in only a week.
After that, it was time to shop around for wedding bands. I'm not very into big and flashy jewelery, considering most days I hardly wear any at all. So trying to find a band I liked was kind of a challenge. I eventually settled on a plain white gold band to match my engagement ring after a few trips to the store.
The borrowed my engagement ring to make sure the wedding band was sized correctly. And, truly, that was my only complaint about the entire process with them. When my wedding band was returned, while the ring hole and therefore the ring was the right size, material jutted out over the sides of my engagement band. When the two rings fit together badly, the engagement ring would slip about, causing the same issues it did before I had it resized.
I struggled for a long time after the wedding, about returning and having it fixed ( weird sentimental thing), but...I realized if I have to wear this ring the rest of my life, I really want it to be the right size. So...we returned, and they fixed it for free, in a week. So overall, I'm really satisfied with their service.
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Reviewed On:
02/26/2008
Services Used:
Jewelry
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Cindy
Wedding: 10/20/2007
Reviews:
5
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From the minute my husband bought my engagement ring at Kessler's, we have been treated wonderfully. The services they provide are extensive. They replaced my husbands ring 3 different times when it didn't fit right. They resurfaced (or whatever they called it) my engagement ring for free. And they are just so nice when the help you. You don't feel like you don't belong amongst all their beautiful diamonds. We will continue to buy jewelry from them.
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Reviewed On:
05/15/2008
Services Used:
Jewelry
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Tracy
Wedding: 09/29/2007
Reviews:
8
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I love my rings and we went to a lost treasures sale, but it was hard to find matching pieces with the bands and the band and engagement ring.
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Reviewed On:
01/12/2008
Services Used:
Jewelry
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nland
Wedding: 07/07/2007
Reviews:
5
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I bought my husband's ring from them. They are phenomenal. We don't have to bring the ring in for inspections but if something ever goes wrong they will cover it for free.
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Reviewed On:
05/11/2008
Services Used:
Jewelry
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Nikki
Wedding: 06/28/2007
Reviews:
5
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Great place, just a bit on the pricey side.
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Reviewed On:
04/16/2008
Services Used:
Jewelry
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Natalie
Wedding: 06/09/2007
Reviews:
7
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Kessler is great to buy diamonds from. The number one reason I like it is because you don't have to go in every 6 months to get it looked at by the jeweler. You go in whenever you want and get it cleaned whenever you want. If a diamond falls out they put one back in for you. About a month ago I hit my ring on the banister of the steps really hard and it twisted the head on my diamond, the next day I took it in and a week later I got my ring back good as new. Friendly service and all for free!
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Reviewed On:
06/02/2008
Services Used:
Jewelry
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Faith
Wedding: 06/09/2007
Reviews:
5
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I love my ring. The staff is very friendly and helpful. They are not "pushy" like other places.
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Reviewed On:
10/14/2007
Services Used:
Jewelry
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Lisa
Wedding: 06/09/2007
Reviews:
5
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Great job. They will always clean your rings for you and they will always replace or help you out whenever needed.
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Reviewed On:
01/09/2008
Services Used:
Jewelry
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Shelly
Wedding: 09/29/2006
Reviews:
5
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Wonderful all the way around. I worked with the Appleton store, they take care of everything for my ring now and there is never a charge. Their commercials suck, but everything else about them is fantastic!
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Reviewed On:
11/19/2007
Services Used:
Jewelry
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4.7/5.0
