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Weddings

KaLu Salon and Day Spa Reviews

KaLu Salon and Day Spa

KaLu Salon and Day Spa

Amherst, NY
4.2 out of 5 rating, 16 Reviews
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Reviews

4.2 out of 5 rating
16 Reviews
  • Quality of service
    4.2 out of 5 rating
  • Average response time
    4.1 out of 5 rating
  • Professionalism
    4.2 out of 5 rating
  • Value
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    4.2 out of 5 rating
81% Recommended by couples

Awards

16
WeddingWire Couples' Choice Awards 2015 Winner
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    Nida Sent on 04/02/2019
    5 out of 5 rating
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    Excellent service and personable staff

    Mallory is excellent at all the services she provides to her clients. It was my first time in the salon and she did a perfect match for a root touch up, gave me a beautiful hair cut and was extreme gentle while giving me a face wax. She is very personable and has a good sense of humour. Highly recommended specially since salon accommodates clients from diverse cultural back grounds which is uncommon for salons in Buffalo, NY area. Thank you so much to all the salon staff for such a wonderful experience.
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    Sarah Sent on 07/05/2018
    5 out of 5 rating
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    Just was there with a bridal party of 9. Their space is large and accommodating of a group of our size. There was space in their relaxation area where we were able to bring in snacks, drinks, mimosas and other items to make our bride's day extra special. The staff was friendly and fun and more than flexible with last minute add-ons and requests. We never felt rushed or that we were in the way. Everyone's hair and makeup was spectacular and lasted through all the way to Midnight! Would go again and again.
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    Sarah Sent on 12/06/2017
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    I wanted to get my nails done for my wedding, but I had never had a manicure before. I decided to go to Kalu Salon and Spa because it was close to my house, I was able to make an appointment for the same day, and it received good reviews. The woman that did my nails was very friendly and helpful, especially since I was a newbie. She helped me pick out a neutral color that still had some pop to it. I got a gel manicure done and was thrilled with the result. I made an appointment two weeks later to get it removed, but I probably could’ve waited another week-it really lasted and held up well!
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  • A
    Angie Sent on 09/28/2016
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    SOOO happy with our hair and make up from the ladies at Kalu for my wedding! They came to our hotel room which allowed us to relax, laugh together, and not have to worry about traffic or anything else. They did hair and make up for myself, my bridesmaids, Moms, and my flower girls as well. They were quick and on-time. And we all looked stunning! I've never felt so beautiful! I also had lashes done, I recommend these! I loved them and felt very glamorous! Plus then I had them for our honeymoon too :) I highly recommend Kalu for you wedding beauty and all beauty appointments-their salon is really nice too!
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    Kristen Sent on 11/23/2015
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    I'm a regular customer at Kalu and knew I would be going there for my wedding day as well. Me & a few of my bridesmaids got our nails done the day before and they were very accommodating as there were a couple of add-ons towards the end of the week. The morning of the wedding the girls played fun music and my bridesmaids and I all had a great time. They all did a wonderful job on our hair and makeup- we all felt beautiful. Even my sister-in-law who told me not to be offended if she goes home and fixes her makeup loved her makeup and didn't have to touch a thing!
  • Brittany
    Brittany Sent on 10/15/2015
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    I have never felt more beautiful than I did on my wedding day! The girls at Kalu worked their magic and made myself, the bridal party and the mother of the bride look absolutely amazing! They use Aveda products and really listen to their clients. I would recommend this salon to anyone not just for weddings, but for any salon services!! Thank you so much!!!
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    Andrea Sent on 10/24/2014
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    So professional, they made me feel like a superstar! I never felt so beautiful they really took their time with each of the girls in my bridal party, making all of us feel so special.
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    Samantha Sent on 11/20/2014
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    My bridal party and I went to Kalu for all of our pre-wedding pampering and day of hair/make up. We had manicures and pedicures done the day before the wedding. When I initially booked the appointment they didn’t think they would have a time for us to all be done together but they brought somebody in from their other salon so we wouldn't have to be split up. The day of the wedding they set us up in a room in the back of the salon to relax while we waited. We had a total of 7 people in our group (including a flower girl). They were able to do all of our styling and makeup and have us out the door on time for photos! My aunt managed to squeeze in a last minute appointment that morning, too. Dominae did an excellent job on my hair/makeup and everyone we worked with was equally fantastic!
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    Sue Sent on 07/04/2014
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    Thank you to the girls at Kalu Salon and Day Spa for 2 very special days to help celebrate our daughter's wedding. First we did a Spa Day on 6/20 for her bachelorette party. 6 of us were pampered, treated with champagne/wine, snacks while we got massages, facials, pedicures or sugared. What a relaxing afternoon before a night on the town.
    My daughter's wedding day we had 7 girls have their hair and makeup done. Kalu again set up mimosa's and danishes. They handled our very nervous daughter and mom, and the wedding party with such ease and kindness. Our hair was done to our liking and make up was applied perfectly.
    I plan on using Kalu in the future and will recommend them to all my friends and family!!

    KaLu Salon and Day Spa's reply:

    Thank you so much for the kind words. Your daughter was a wonderful bride to work with and all the girls were great. They definitely made our jobs easier!! We look forward to seeing many of you again and again.
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    Clair Sent on 07/04/2011
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    Great job, Great attitudes, Opened early for us. I loved my hair and it stayed in place all night. My make up did not run once. I will definitely go back for all of my formal affairs.
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    Katie Sent on 01/08/2014
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    I had my hair and makeup done here for my wedding and was very pleased with the staff and service. They listened to exactly what we wanted and made sure to have us out of the salon in time. I would highly recommend them.
  • Stephanie
    Stephanie Sent on 10/07/2012
    4.8 out of 5 rating
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    I decided to have our hair/makeup/nails/etc. done at Kalu Salon because I've been there previously and was very pleased with every aspect of their salon. The stylists are very friendly and fantastic at what they do. We had a mani/pedi party a few days before the wedding and everyone was very accomodating and made us all feel special. They did a great job and I wouldn't change a thing!
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    Jolyne Sent on 01/08/2014
    4.8 out of 5 rating
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    We did a spa day for the bridal party and did the pick 2 menu! It was a great time, bring your own drinks, food, and just relax
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    Douglas W. Sent on 08/29/2023
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    Miss Pamela Moreland

    Received a $180 gift certificate from my kids. Kalu advertised massage services which they do not have. No refunds. It is bad business to advertise falsely and then Rob the customers..
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    Fnu Sent on 07/05/2018
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    Jason Gortzig is NOT who you want to be repping your business. Advocates killing police officers.
  • User2199926 Sent on 06/27/2015
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    Scheduled a appointment with this place for my wedding. I received verbal and written confirmation about my appointment. When i was on route to my appointment with them, they told me they wouldn't be able to take care of me because they screwed up the times. After I asked what they are going to do about it the receptionist told me there is NOTHING SHE CAN DO, AND THAT THEY DON'T WANT MY BUSINESS. Worst service Ive seen in my life!!!!!!!

    KaLu Salon and Day Spa's reply:

    As I already responded to this exact review on google: this appointment was for a bridal trial appointment and once the future bride was almost 20 minutes late my manager called to ask her about rescheduling. She explained that she thought her appointment was an hour later and we offered several options to still accomodate her on the same day. She refused all options and disconnected the call. It was then that her fiancée called and began screaming at my staff and demanding something be done. He was also offer the same options and finally said he would not be brining is his business and hung up on my staff. We would never refuse service to a guest unless it is for the safety of my staff. We also have a confirmation system in place which confirmed the original time on our books with the scheduled guest the day prior. If you would like to further discuss this please contact me directly.
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