My fiance purchased my engagement ring at Jared last year without any problems. The ring has a unique shape and he didn't realize there wasn't a matching wedding band, so we had to get one custom made to fit. That is where the nightmare begins and is still going... First of all, the quality of the engagement ring is wonderful. The quality of the custom made wedding band is poor. It took them several times to come up with a product that didn't look like garbage. I was appalled by the poor quality of some of the bands they presented to me. This is a major quality assurance issue. Finally, after 6 months of back and forth, practically begging them to make me a quality wedding band before my fast approaching wedding date, I got one I could live with. Was it the ideal ring, no. It was the best I had been presented with thus far, and well, by this point with the wedding about a month away, I was worn down and emotionally exhausted. The second problem with Jared, is the customer service. The management of this store is horrible. There is a major lack of accountability and organization and this flows down to the salespeople. Fast forward to today, I've been married for almost 3 weeks, which means I've been wearing my wedding band for only 3 weeks. One of the smaller diamonds fell out last week. Not sure when or where, but it's gone. I am dreading going into the store (St John's Town Center) to deal with the employees and fix the situation. I would definitely NOT recommend this vendor for anything based on the lack of quality of their service first, followed closely by the lack of quality of their product.

My husband got my engagement ring from Jared and we bought both of our wedding rings from them, as well. They were wonderful throughout the whole process - very, VERY helpful! We really like their "one year payment" plan, too. We pay no interest for one year on the rings, instead of putting several thousand dollars down at once. We are very happy with our rings!!!

My sales rep was wonderful, we needed to find a band for my oddly shaped engagement ring and she was so helpful in suggesting all types of bands and we ended up finding the perfect one and they offered to clean my engagement ring and time I come in to have my band cleaned even though the e- ring is not from Jared. Wonderful customer service!

My ring is amazing! I have never seen anything like it and neither has anyone else. The setting that my husband found at Jared is absolutely gorgeous and more than I could have asked for. We live in Tampa now, and when I take it into the store here to have it cleaned or serviced, they always comment on how unique and beautiful my ring is. People have stopped me in the store to comment on my ring. I have even had men compliment on how gorgeous it is! I absoultely love it and can say that my husband did a good job! The people at Jared at the Towncenter (St. John's Towncenter in Jacksonville) were so helpful and caring. They remembered us when we brought in our rings right before the wedding. They even couldn't wait to see our pictures. They were the best! We both couldn't be happier.

Staff was very helpful and never rushed us even though they were closing. Customer service was great since the ring was too big when it arrived. They ordered a new one and it came quickly! I would definately purchase from them again!

He went to Jared. We buy all of our jewelry from Jared and I especially love the free cleanings! They even engraved my ring for free. We always reccomend them to friends and family. Great selections and great prices.

We were very pleased with our buying experience. They have the most to look at of any other jewelry store, so anyone should be able to find exactly what style of ring they want. Staff was very friendly and not too pushy. We found a beautiful setting and even had them custom make a unique head for it, which turned our beautiful. My wife gets stopped all the time! Also, the after the sale service has been excellent. My wife stops in all the time to get her ring not only cleaned, but relustered for free (something most other stores don't do, or you have to pay each time to do).

we came into the store and was greeted immediately by the staff. We were offered coffee and then they let us have our own time to look around the different rings available.
When we were ready, a sales agent was there to attend to our questions.
Very happy and pleased to have found the wedding band that fit both our style.

Any of the staff in the store will be able to help you. I don't remember who our sales rep was, but both the engagement ring and the wedding rings look absolutely fabulous!

Takes time to get jewlery back but always very polite!

WE received beautiful rings from Jared! Whenever they clean them, they look better than new. Thanks

We bought our wedding bands from them and they were wonderful to work with.

We have known Ty for a very long time & he always give good service & lots of attention! He is pretty well known as "Ty the Diamond Guy" so don't be shy about asking for him that way!