Ideal Portraits, LLC responded with the following comments:
I certainly don't wish to invalidate any opinions this client may have about my services, but this is unfortunately inaccurate information. I informed her before she signed the contract that due to the fact that she was getting married in the winter and weddings were a new service of mine, she would in fact be my first wedding. That is the sole reason she received over an 80% discount on my standard price. In point of fact, I actually took a financial loss photographing her wedding. It was again discussed when we met for a consultation before the wedding that I had been practicing photographing movement in low light situations in preparation for my first wedding which would be hers and offered to show her those images.
This client breached her contract in several ways which I neglected to enforce out of courtesy for the fact that it was my first wedding and she seemed like a very nice person. This includes not paying the sales tax causing me to have to readjust the cost to compensate for it and having other photographers taking pictures throughout the process with their flashes going off (including during the group posed shots). Many of the smiling and clear shots I captured were unable to be used due to outside flash interference blowing out the image and sometimes causing blur. This is something I specifically discussed with her due to the large number of photographer friends and family members she had said would be at the wedding.
I missed the shot of the bouqet being caught because the young lady that caught it came crashing into me. I snapped the picture while ducking out of the way, and I showed her the image simply so she knew what happened. I also did capture the garter removal, but the toss literally took 2 seconds and unfortunately I did miss it.
This client was also informed that I'd had an equipment malfunction with my flash that evening due to the extreme sub zero cold outside. Had I NOT known how to use my camera and adjust the settings appropriately she would have had completely black images or simply none at all. My ability to adjust on the fly is what saved it. Yes, some pictures during the dance portion of the reception had some blur and a fluorescent tint due to this malfunction and the lights being off, but I addressed that to her during the editing process. During that time I also consulted other professional photographers who said they would have handled it the same way and who having seen my images thought I did well.
This client proofed all of the images in an online proof gallery before the final discs were burned and sent to her, and I insisted several times that she inform me of any changes in color balance, enhancements, or other things she would like to have done. I was told they looked fine and that she didn't want any changes. She received her pictures in the very beginning of February, and now being mid April is the very first time I've heard of any discontent from her.
This wedding is part of my portfolio, and any potential client who would like to view these photographs is encouraged to request to see them at any time. I have nothing to hide. I do in fact care very much that I missed any images at all having taken over 1500 to begin with. The entire reason I wanted to photograph weddings is because I'm a sucker for a love story and greatly appreciate being a part of something so special. I photographed at her wedding for over 13 hours with only 1 break to make sure I didn't miss anything for her, and I'm sorry she was unsatisfied with the action shots. However, I'm glad to hear that she was happy with the stills as there were very many of them.I certainly don't wish to invalidate any opinions this client may have about my services, but this is unfortunately inaccurate information. I informed her before she signed the contract that due to the fact that she was getting married in the winter and weddings were a new service of mine, she would in fact be my first wedding. That is the sole reason she received over an 80% discount on my standard price. In point of fact, I actually took a financial loss photographing her wedding. It was again discussed when we met for a consultation before the wedding that I had been practicing photographing movement in low light situations in preparation for my first wedding which would be hers and offered to show her those images. This client breached her contract in several ways which I neglected to enforce out of courtesy for the fact that it was my first wedding and she seemed like a very nice person. This includes not paying the sales tax causing me to have to readjust the cost to compensate for it and having other photographers taking pictures throughout the process with their flashes going off (including during the group posed shots). Many of the smiling and clear shots I captured were unable to be used due to outside flash interference blowing out the image and sometimes causing blur. This is something I specifically discussed with her due to the large number of photographer friends and family members she had said would be at the wedding. I missed the shot of the bouqet being caught because the young lady that caught it came crashing into me. I snapped the picture while ducking out of the way, and I showed her the image simply so she knew what happened. I also did capture the garter removal, but the toss literally took 2 seconds and unfortunately I did miss it. This client was also informed that I'd had an equipment malfunction with my flash that evening due to the extreme sub zero cold outside. Had I NOT known how to use my camera and adjust the settings appropriately she would have had completely black images or simply none at all. My ability to adjust on the fly is what saved it. Yes, some pictures during the dance portion of the reception had some blur and a fluorescent tint due to this malfunction and the lights being off, but I addressed that to her during the editing process. During that time I also consulted other professional photographers who said they would have handled it the same way and who having seen my images thought I did well. This client proofed all of the images in an online proof gallery before the final discs were burned and sent to her, and I insisted several times that she inform me of any changes in color balance, enhancements, or other things she would like to have done. I was told they looked fine and that she didn't want any changes. She received her pictures in the very beginning of February, and now being mid April is the very first time I've heard of any discontent from her. This wedding is part of my portfolio, and any potential client who would like to view these photographs is encouraged to request to see them at any time. I have nothing to hide. I do in fact care very much that I missed any images at all having taken over 1500 to begin with. The entire reason I wanted to photograph weddings is because I'm a sucker for a love story and greatly appreciate being a part of something so special. I photographed at her wedding for over 13 hours with only 1 break to make sure I didn't miss anything for her, and I'm sorry she was unsatisfied with the action shots. However, I'm glad to hear that she was happy with the stills as there were very many of them.