Our wedding at the Cambridge Regency Hyatt was spectacular! We had our ceremony in their outdoor tent right on the river and we had our reception in the Charles View Ballroom. The view from the ballroom was absolutely spectacular and worth every penny. How can you beat floor to ceiling windows right on the river? We worked with Robert to get all of our details finalized. He was great to work with. He was very helpful and made sure our day ran very smoothly. We also worked with Fabrina who was also incredibly helpful. This venue has amazing views of Boston and Cambridge. I would definitely have another event there.

We loved having our wedding at the Hyatt Regency! We had our ceremony and cocktail hour in the Riverside Pavilion (the big white tent) and our reception upstairs on the 16th floor in the Charles View Ballroom, which has an amazing view of the whole city. We signed up with Jennifer Skeber in the Catering Dept, but then she was replaced by Lindsey Barton, who was fantastic. She always responded to our emails right away (except when she had an Out of Office up, but you can’t blame her for that: we wouldn’t have wanted her on email on our wedding day either!) and was responsive and courteous throughout the process. She always explained things to us that seemed confusing and went above and beyond to make the planning easy. She was willing to negotiate with us on pricing and even let us change our head count a few days before the wedding. One small criticism we had is that it seemed at times like the Catering Dept. would have benefitted from having a few more employees than they did: the weekend of our wedding there were many weddings going on and it seemed like Lindsey was in charge of all of them, making her less available for us when we needed her.
The front desk and the billing department definitely needed some hand-holding: we’d negotiated a certain price for our guests and for ourselves, and yet many people were still charged a higher rate, which required a lot of extra work on our part to continually remind the front desk of our negotiated rate. The weekend of the wedding was a lot better though: the front desk was very accommodating with early check-in and our guests had no problems receiving the rooms they requested. They also handed out welcome gifts to everyone at no extra charge. The rooms are newly renovated and were beautiful—especially the bridal suite, which was bigger than our New York City apartment!
The food at the Hyatt was amazing: many people told us that it was the best wedding food they’d ever had. The chef was very willing to work with us to change items or replace items as needed during our tasting, and the food day of was just as good as we remembered it from the tasting. We appreciated the extra touches the Hyatt provided, such as a “tuxedo strawberry” (chocolate-covered strawberry) that accompanied our wedding cake. Because the Hyatt isn’t in close proximity to a lot of other food options (one small negative, but manageable), we ate our meals all weekend in the Zephyr Restaurant, but were always very impressed with the food quality.
The day of the wedding, everything went fairly smoothly. We had some issues with our florist arriving late and getting confused as to set-up and timing, but Lindsey did her best to keep the day—and the florist—on track. Since the weather was beautiful, we had many different options for beautiful outdoor scenes for which to take portraits, which was an unexpected bonus. The wait and bar staff did a good job, and we received everything we needed at the end of the weekend (such as our cake topper and the materials we’d used to decorate our chuppah).
Overall, I definitely recommend having your wedding at the Hyatt Regency: fantastic food, courteous and attentive staff, and a view to die for. Our wedding was everything we hoped it would be!

We chose to have our wedding ceremony and reception at the Hyatt Regency in Cambridge, MA. The moment we stepped foot in the Charlesview Ballroom we know immediately it was where we wanted to have our wedding. Being a Boston native, I can honestly say it is definitely one of the best views of the Boston skyline. From beginning to the end of the wedding planning process, the Hyatt staff has been amazing. Our wedding coordinator, Lindsay Barton, was attentive and made sure our wedding was everything we dreamed of. The rest of the staff that worked our wedding made sure that we were tended to. We never had to ask for anything because the staff was always a step ahead of me. We love the venue and loved our experience with the staff. Simply amazing and accommodating.

We decided to look at the Hyatt in Cambridge based on a recommendation from our caterer (Masala Art). We wanted to do an Indian buffet wedding and the Hyatt is one of the hotels they routinely worked with. I was skeptical it would be in our price range but we were pleasantly surprised by their Indian wedding package! When we walked into the Charles River Ballroom, the view of Boston blew us away and we knew we wanted to get married there. I really wanted an outside ceremony, so we also really happy that they have a gorgeous little courtyard that was perfect for our ceremony. We worked with Robert Goehring in the catering department and he was fantastic. They aren’t super fast to respond when your wedding is a few months out (since they do so many events) but they always answered our questions and were very good to work with. They week and day of the wedding, they were fantastic! Everything was set up perfectly, the room was beautiful and they did a great job. The suite they gave us for the night was awesome too!

Used the Hyatt Regency for m bridal shower. Very beautiful room with lovely views of Boston. Our planner was very unresponsive at times--it would take days to answer simple emails. Food was good, but portions were small. The event was lovely, but ended poorly. Some of our gifts were damaged when the hotel transported them downstairs to the car. They initially tried to suggest it was out fault, and after several weeks of complaining, apologized and reimbursed us for the damage.

The Hyatt Regency Cambridge is a hidden gem in the Boston and Cambridge area. The value you get for the price is arguably unbeatable. I was able to get my city wedding without the city cost. I loved the modern feel of the Charles View Ballroom and its view! I had a tremendous amount of compliments on the presentation and especially the taste of the food. To those who are intimidated by the online pricing, negotiate, negotiate, negotiate! The catering staff will work with your budget.

Now the areas for improvement: My original contact person left and I ended up working with Jenn. She got the job done, but I did not feel much warmth in her personality. On the wedding day, there was a lot of confusion as to where the guys would be getting ready. My fiance and his groomsmen stood around the hotel lobby for 20 long minutes before anyone came to direct them where to go. I also later found out that the wait staff was overly anxious to clear food plates from guests before they were finished eating. For any future brides, communicate to the Hyatt to take it easy. My family felt like they had to protect their food because plates kept disappearing.

The fire alarm sirens and bright lights unexpectedly came on during my wedding reception. We were told the lights could not be turned off until the situation was attended to. The lights remained on even after the alarm was eventually stopped. After some emails and negotiating, we were able to work out a fair compensation.

Overall, amazing food, view and value.

The staff at the hotel were very accomodating and friendly. Our wedding coordinator was great to work with, though she left her position at the hotel 3 days before our wedding. This was very unsettling, however, her boss stepped in and was incredibly responsive, flexible and a real pleasure to work with. The concierge/ bell staff were friendly, but a little slow in responding to requests. Our florist forgot the flower girl's flowers and ran back to the shop to get them and then ran back to the hotel to drop them off. She left them with the concierge, who never got them to us.

The Hyatt was really expensive but we basically bartered with them to bring the cost down per person, as well as the food minimum. We also asked for more perks comparing other offers from other hotels nearby. They finally gave in after we decided to walk away. I think the only reason why they were flexible with us was because we booked our wedding only 5 months in advance. The view here is the best in Boston, gorgeous. The food at the reception was pretty good but we hoped for better. The gnocchi was dry and some people thought their steaks were overdone. The wedding coordinator was great. She was easy to get a hold of and responsive. We really only dealt with her and she was great, but only after we showed disspointment in certain things (price especially).

The entire staff was amazing! The view from the Charles View Ballroom was beautiful. The food was great. Can't recommend it highly enough.

The service was great, the employees generally were happy to help and respond to any questions or needs we had. They made many accomodations with food, rooms, etc. The convenience and luxery of the ceremony and reception held at the same location was fabulous! Our guests also stayed at the hotel which was very nice, as well as the honeymoon suite which was so beautiful! The tent made a great place for the ceremony!

I did like this vendor and I would most probably use them again but there were a couple of snafus:

1) My original event coordinator quit partway through the planning process and I had to start again with another person. They couldn't help this and handled it very professionally, so it was a minor nuisance. The new event manager called me up and set up an appointment to make sure nothing was overlooked during the change.

2) The wedding room block: About 70% of my guests were out of town and many stayed at the hotel. I reserved several rooms for 3 nights each for the wedding party. I had booked a reservation for my in-laws, my family, my husband, me and my bridesmaids, my priest etc. all in a row so people could stay together and insisted on all double rooms. When we got to the hotel for the wedding weekend, the rooms weren't ready on-time - it was very late afternoon by the time they opened up and furthermore - they had sold all the double rooms to a frat convention and changed my rooms into king suites. Well, given the number of people I had planned into each room, this wouldn't work - so 2 days before my wedding I was yelling at the desk clerk telling him he HAD to give me all double rooms. Well, they finally did give me double rooms but they were scattered all throughout the 12 or so stories of the hotel. This made it really difficult getting ready for the wedding since my parents were on one floor and they had brought me jewelry etc. I had planned for all these rooms together so that my party could get their hair done in one room, get dressed in the next and that everyone could help each other getting ready. I spent my wedding morning running from one floor to the next and it would have been more fun and less stress to have everyone together.

The hotel did apologize and send me complimentary wine and dessert. Point being, if you use this vendor and reserve a block of rooms that you want together, make sure you confirm and also make sure the event coordinator is on top of this.

3) We didn't get to eat any of the reception food (beware all brides! you probably won't get to eat the food either) because all our guests wanted to visit with us. We asked a server to set aside plates for us with a little of everything so we could eat later in our honeymoon suite. He saved us one styrofoam box so overloaded with only the Indian food (we had both Indian food and prime rib) that it broke and spilled all over the hotel fridge...My hubby was disappointed because he wanted the prime rib :(. We also didn't get slices of cake. - Just to be on the safe side...if you are looking forward to the wedding food ask your event coordinator to set aside 2 plates and cake slices and specify what you want.

The good stuff:
1) The event coordinator was very helpful and easy to work with. After the mistake above, everything else went SUPER!

2) I really wanted the gold chiavari chairs but decided to forego them to save the $700 rental fee. As it turned out, the bride using the reception room the day before me had rented them and the rental company didn't want to pick them up until a few days later. My event coordinator called me and asked if I would like to use these chairs free of charge! I thought that was very perceptive and really nice of them to offer. (they probably also didn't want to move the chairs - but in the end I got the chairs I wanted for free).

3) The food was really good at the tasting - like I mentioned above, we didn't actually get to eat the wedding food :(.

4) Very reasonably priced for Boston/Cambridge.

5) We used the Empress room which has a great dance floor with floor-to-ceiling windows overlooking the Charles. We got a great view both early in the evening and later at night of the Boston skyline.

6) Very accommodating....we needed both Indian food and American because we are interracial and they worked with us to get us the perfect blend of both cuisines for the dinner buffet and the appetizers. I also needed a 5 hour bar, but didn't want to pay for alcohol for guests that were under 21 and they worked this out with me too.....very flexible in meeting our demands and that of our respective cultures