mocciat
Wedding: 09/05/2009
Reviews:
10
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Used the Hyatt Regency for m bridal shower. Very beautiful room with lovely views of Boston. Our planner was very unresponsive at times--it would take days to answer simple emails. Food was good, but portions were small. The event was lovely, but ended poorly. Some of our gifts were damaged when the hotel transported them downstairs to the car. They initially tried to suggest it was out fault, and after several weeks of complaining, apologized and reimbursed us for the damage.
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Reviewed On:
09/25/2009
Services Used:
Unique Services (Other)
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Jeni
Wedding: Last year
Reviews:
8
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The Hyatt Regency Cambridge is a hidden gem in the Boston and Cambridge area. The value you get for the price is arguably unbeatable. I was able to get my city wedding without the city cost. I loved the modern feel of the Charles View Ballroom and its view! I had a tremendous amount of compliments on the presentation and especially the taste of the food. To those who are intimidated by the online pricing, negotiate, negotiate, negotiate! The catering staff will work with your budget.
Now the areas for improvement: My original contact person left and I ended up working with Jenn. She got the job done, but I did not feel much warmth in her personality. On the wedding day, there was a lot of confusion as to where the guys would be getting ready. My fiance and his groomsmen stood around the hotel lobby for 20 long minutes before anyone came to direct them where to go. I also later found out that the wait staff was overly anxious to clear food plates from guests before they were finished eating. For any future brides, communicate to the Hyatt to take it easy. My family felt like they had to protect their food because plates kept disappearing.
The fire alarm sirens and bright lights unexpectedly came on during my wedding reception. We were told the lights could not be turned off until the situation was attended to. The lights remained on even after the alarm was eventually stopped. After some emails and negotiating, we were able to work out a fair compensation.
Overall, amazing food, view and value.
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Reviewed On:
07/28/2009
Services Used:
Ceremony & Reception Venue
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Meg and Scott
Wedding: 06/06/2009
Reviews:
5
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The staff at the hotel were very accomodating and friendly. Our wedding coordinator was great to work with, though she left her position at the hotel 3 days before our wedding. This was very unsettling, however, her boss stepped in and was incredibly responsive, flexible and a real pleasure to work with. The concierge/ bell staff were friendly, but a little slow in responding to requests. Our florist forgot the flower girl's flowers and ran back to the shop to get them and then ran back to the hotel to drop them off. She left them with the concierge, who never got them to us.
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Reviewed On:
06/23/2009
Services Used:
Ceremony & Reception Venue
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xagrl
Wedding: 08/23/2008
Reviews:
5
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The Hyatt was really expensive but we basically bartered with them to bring the cost down per person, as well as the food minimum. We also asked for more perks comparing other offers from other hotels nearby. They finally gave in after we decided to walk away. I think the only reason why they were flexible with us was because we booked our wedding only 5 months in advance. The view here is the best in Boston, gorgeous. The food at the reception was pretty good but we hoped for better. The gnocchi was dry and some people thought their steaks were overdone. The wedding coordinator was great. She was easy to get a hold of and responsive. We really only dealt with her and she was great, but only after we showed disspointment in certain things (price especially).
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Reviewed On:
10/09/2008
Services Used:
Ceremony & Reception Venue
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MM
Wedding: 07/12/2008
Reviews:
3
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The entire staff was amazing! The view from the Charles View Ballroom was beautiful. The food was great. Can't recommend it highly enough.
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Reviewed On:
08/04/2008
Services Used:
Ceremony & Reception Venue
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nicole
Wedding: 09/02/2007
Reviews:
5
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The service was great, the employees generally were happy to help and respond to any questions or needs we had. They made many accomodations with food, rooms, etc. The convenience and luxery of the ceremony and reception held at the same location was fabulous! Our guests also stayed at the hotel which was very nice, as well as the honeymoon suite which was so beautiful! The tent made a great place for the ceremony!
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Reviewed On:
10/23/2007
Services Used:
Wedding Planning
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sliz
Wedding: 08/21/2005
Reviews:
8
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I did like this vendor and I would most probably use them again but there were a couple of snafus:
1) My original event coordinator quit partway through the planning process and I had to start again with another person. They couldn't help this and handled it very professionally, so it was a minor nuisance. The new event manager called me up and set up an appointment to make sure nothing was overlooked during the change.
2) The wedding room block: About 70% of my guests were out of town and many stayed at the hotel. I reserved several rooms for 3 nights each for the wedding party. I had booked a reservation for my in-laws, my family, my husband, me and my bridesmaids, my priest etc. all in a row so people could stay together and insisted on all double rooms. When we got to the hotel for the wedding weekend, the rooms weren't ready on-time - it was very late afternoon by the time they opened up and furthermore - they had sold all the double rooms to a frat convention and changed my rooms into king suites. Well, given the number of people I had planned into each room, this wouldn't work - so 2 days before my wedding I was yelling at the desk clerk telling him he HAD to give me all double rooms. Well, they finally did give me double rooms but they were scattered all throughout the 12 or so stories of the hotel. This made it really difficult getting ready for the wedding since my parents were on one floor and they had brought me jewelry etc. I had planned for all these rooms together so that my party could get their hair done in one room, get dressed in the next and that everyone could help each other getting ready. I spent my wedding morning running from one floor to the next and it would have been more fun and less stress to have everyone together.
The hotel did apologize and send me complimentary wine and dessert. Point being, if you use this vendor and reserve a block of rooms that you want together, make sure you confirm and also make sure the event coordinator is on top of this.
3) We didn't get to eat any of the reception food (beware all brides! you probably won't get to eat the food either) because all our guests wanted to visit with us. We asked a server to set aside plates for us with a little of everything so we could eat later in our honeymoon suite. He saved us one styrofoam box so overloaded with only the Indian food (we had both Indian food and prime rib) that it broke and spilled all over the hotel fridge...My hubby was disappointed because he wanted the prime rib :(. We also didn't get slices of cake. - Just to be on the safe side...if you are looking forward to the wedding food ask your event coordinator to set aside 2 plates and cake slices and specify what you want.
The good stuff:
1) The event coordinator was very helpful and easy to work with. After the mistake above, everything else went SUPER!
2) I really wanted the gold chiavari chairs but decided to forego them to save the $700 rental fee. As it turned out, the bride using the reception room the day before me had rented them and the rental company didn't want to pick them up until a few days later. My event coordinator called me and asked if I would like to use these chairs free of charge! I thought that was very perceptive and really nice of them to offer. (they probably also didn't want to move the chairs - but in the end I got the chairs I wanted for free).
3) The food was really good at the tasting - like I mentioned above, we didn't actually get to eat the wedding food :(.
4) Very reasonably priced for Boston/Cambridge.
5) We used the Empress room which has a great dance floor with floor-to-ceiling windows overlooking the Charles. We got a great view both early in the evening and later at night of the Boston skyline.
6) Very accommodating....we needed both Indian food and American because we are interracial and they worked with us to get us the perfect blend of both cuisines for the dinner buffet and the appetizers. I also needed a 5 hour bar, but didn't want to pay for alcohol for guests that were under 21 and they worked this out with me too.....very flexible in meeting our demands and that of our respective cultures
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Reviewed On:
03/26/2008
Services Used:
Ceremony & Reception Venue
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4.3/5.0
