Hilton Garden Inn 1.9 out of 5.0 1.9/5.0
800 West Columbus Avenue, Springfield, MA 01105
413-886-8000
  Reviews (1)   Website    
Overall Rating
Quality of Service:
   2.0 out of 5.0 (2.0/5.0)
Responsiveness:
   1.5 out of 5.0 (1.5/5.0)
Professionalism:
   2.0 out of 5.0 (2.0/5.0)
Value For Cost:
   2.0 out of 5.0 (2.0/5.0)
Flexibility:
   2.0 out of 5.0 (2.0/5.0)

 
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Nicole
Wedding: 02/17/2007
Reviews: 5
1.9
out of 5.0
Quality of Service: 2.0 out of 5.0(2.0/5.0)
Responsiveness:1.5 out of 5.0(1.5/5.0)
Professionalism:2.0 out of 5.0(2.0/5.0)
Value For Cost:2.0 out of 5.0(2.0/5.0)
Flexibility:2.0 out of 5.0(2.0/5.0)

This was our hotel for our first night together. TERRIBLE HOTEL - DONT STAY HERE! we chose this because of proximity. BIG mistake. The room was cold, the thermostat didnt work, the alarm clock didnt work properly, they almost lost my dress, they did not get a delivery up to the room, and in fact the only reason we ever got it was because my husband spotted in behind the front desk. They did NOTHING special for it being our wedding night, unlike the hotel we continued on to - the Marriott in Groton CT. That hotel I highly recommend - great service, tons of free perks, and just all around amazing!

Reviewed On:
10/29/2007

Services Used:
Unique Services (Other)