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Hilton Garden Inn
800 West Columbus Avenue
Springfield, MA 01105
![]() 1.9
out of 5.0
Quality of Service: (2.0/5.0)
Responsiveness: (1.5/5.0)
Professionalism: (2.0/5.0)
Value: (2.0/5.0)
Flexibility: (2.0/5.0)
Services Used:
Unique Services (Other)
This was our hotel for our first night together. TERRIBLE HOTEL - DONT STAY HERE! we chose this because of proximity. BIG mistake. The room was cold, the thermostat didnt work, the alarm clock didnt work properly, they almost lost my dress, they did not get a delivery up to the room, and in fact the only reason we ever got it was because my husband spotted in behind the front desk. They did NOTHING special for it being our wedding night, unlike the hotel we continued on to - the Marriott in Groton CT. That hotel I highly recommend - great service, tons of free perks, and just all around amazing!
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