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Helen'sBridal
50 Austin Blvd
Commack, NY 11725 (map)
Services: Bride, Bridesmaids, Mother of the Bride, Mother of...
Accessories: Garters, Hair Accessories, Jewelry, Veils
 
 
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4.4 out of 5.0
4.4
out of 5.0
Quality of Service:
 (4.3/5.0)
Responsiveness:
 (4.4/5.0)
Professionalism:
 (4.3/5.0)
Value:
 (4.6/5.0)
Flexibility:
 (4.5/5.0)
 
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Melinda
Wedding:
08/20/2011
5 Reviews
4.1
out of 5.0
Quality of Service:2.5 out of 5.0(2.5/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:3.0 out of 5.0(3.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
The dress I bought at Helen's was $200 cheaper than what it was priced at other stores and the staff was very helpful. The dress came in 4 months which was much faster than anticipated. My one complaint was that I paid extra to have the dress made in my height (because I am only 4'10'') and the dress was still too long when it came in. My seamstress needed to add tool in order to make it long enough so I wouldn't trip on it.
 
ajax1800
Wedding:
07/01/2011
3 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I loved working with the staff at Helen's! They were all very nice and professional. We also got our tuxes there too! The price of my dress was cheaper than any place else, and they were able to make all the alterations I asked for perfectly. I would highly recommend them to friends and family... I already do!
 
jck
Wedding:
06/11/2011
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
Thank you to the staff at Helen's Bridal Salon. I loved my dress, the color was perfect, and they were very prompt with my service. The price of my Mikaella gown was reasonable and I highly recommend them to my friends and colleagues.
 
Christina
Wedding:
12/04/2010
6 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I loved the staff at Helen's Bridal. My dress as well as my bridesmaids and mothers dresses were perfect. We also ended cancelling our tuxedo rental at Mens Wharehouse and getting them at Helen's after seeing their selections and vest choices.
 
Lauren
Wedding:
10/15/2010
5 Reviews
2.1
out of 5.0
Quality of Service:2.5 out of 5.0(2.5/5.0)
Responsiveness:1.0 out of 5.0(1.0/5.0)
Professionalism:0.0 out of 5.0(0.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:2.0 out of 5.0(2.0/5.0)
Services Used:
Dress & Attire
 
I purchased my gown from Helen's. When I went to look for dresses and try them on, the staff was extremely helpful and pleasant. I ended up buying the first dress I tried on. I went back to look for bridesmaid dresses and met with the same staff member, however she was more interested in talking with us then doing her job and after ordering dresses, I went home, looked them up online and realized they didn't come in the color/fabric that I wanted. I had to call the store and explain to them their mistake.

I also had major issues with the seamstress and she kept ignoring our requests and rudely dismissed my mother and MOH numerous times. The owner (the man that answers the phone) is beyond rude and does not know how to run his business. Once my dress was paid in full, the staff could care less about you and all professionalism and kindness goes out the door. I ended up having a breakdown in the store the day before my wedding because my dress was not the way it should have been.

Tread lightly with this place. They seem perfect and wonderful in the beginning, but at the end when it is the most stressful, they could care less.

Dealing with this company was the worst part of my wedding planning experience!
 
Jennifer
Wedding:
09/25/2010
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I can't begin to express how incredible Helen's Bridal is. I've had experiences with quite a few bridal salons, and I have never had such a pleasant experience as I did working with Helen's. The staff is AMAZING - they are patient, sweet, professional, helpful and kind. Everytime I called (and I called a lot) they were so incredibly nice - I never felt like a pest. Each time I browsed for dresses, I never felt pressured or bullied. Another awesome thing about this place is that they are straight with you about how much everything costs - no sneaking into the back room and making up a dress price based on your reaction. This place is honest and it's so refreshing to find a place like this when you're in the middle of wedding-planning craziness!

Even my bridesmaids said they were said that the wedding was over, since they wouldn't be working with Helen's anymore. That's a lot coming from bridesmaids who should be relieved of their bridesmaid job by the time the wedding is over!

Also, the seamstress at Helen's is unbelievable. She created the most beautiful bustle for my gown - and she turned everything around so quickly.

In the end, Helen's is a joy to work with - reasonably priced and incredible accomodating. I would recommend this bridal salon to any bride.
 
erinandjae
Wedding:
08/28/2010
5 Reviews
3.5
out of 5.0
Quality of Service:2.0 out of 5.0(2.0/5.0)
Responsiveness:1.5 out of 5.0(1.5/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
Well, the service to be honest was hit or miss every time I visited or called. I heard the same from my girls, because this is where we got bridesmaid dresses. One phone call, answered by the man there (not sure his name but you will come across him if you go) was not very professionl or friendly towards my sister-she was calling to see if her dress was in and to make a long story short he got confused on the wedding date and raised his voice a bit. Okay, we all get stressed at work but in a sales professional role-that should NEVER happen (I am in sales). Also, when I went myself to check on my out of town sisters dress I saw that a bead was dangling from the dress-after telling the seamstress that it needed to be fixed before sending to my sister (it was being mailed that week), she assured me it would but then also blew me off when she saw a customer come in behind me "...can I help you?" and left me standing there, no joke! I was extremly unimpressed. And then she returned to me and said..."oh, is there something else you need?" -seriously unprofessional and completly RUDE. One more thing to note to all my brides-do NOT let them tell you that you need some ridiculous size, they had all of my sisters order a huge size and capped eachof them for alterations at $100 extra...the dresses were $300 each already. The one really positive thing Ican say is ASHLEY, she was courteous and polite every time we went-all in agreement she was very pleasent. Ask fo rher if you go!!
 
karibear and Ryan
Wedding:
08/01/2010
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
Want a beautifull wedding dress and not brake the bank account check out this company! I was a bit nervouse buying my wedding dress/and bridesmaid dresses online,but once I got the dresses was very happy.I got my wedding dress,two bridemaid dresses,and my flower girl dress all for under $700!! WOW! Yes they are beautifull.You can customize the dresses(change color of fabric,embrodering,beads,ect.And the sizing they use is true to regular sizing!I can't say it enough the dresses are amazing! Their selection online is huge for all kinds of dresses.They have wedding,bridesmaids,flowergirls,prom dresses,mother of the bride,ect.Check them out you will be surprised.And the cost of the items are great! Never thought I'd say I got my wedding dress the way I wanted and paid under $300.
 
Jackie
Wedding:
07/03/2010
6 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
i loved working with Helene's, they were so readily available when I needed them and their prices were great! My dress was beautiful and I loved working with them!
 
Bridget
Wedding:
03/28/2010
5 Reviews
0.9
out of 5.0
Quality of Service:1.0 out of 5.0(1.0/5.0)
Responsiveness:1.0 out of 5.0(1.0/5.0)
Professionalism:1.0 out of 5.0(1.0/5.0)
Value:1.0 out of 5.0(1.0/5.0)
Flexibility:0.5 out of 5.0(0.5/5.0)
Services Used:
Dress & Attire
 
There is a really annoying & fake young lady that works here. You'll know who it is by the sound of her voice & irritating laugh. She had the nerve to talk bad behind me & bridesmaids back!! The tailoring lady made holes in one the dresses, another sales lady made my one of my bridesmaids feel reeaally bad when she said the dress didn't fit & it was all her fault & gave her all this wrong information. Luckily mgr straightened out this situation. He was the only decent person there that we dealt with. Making appts there were nightmares. They wouldn't match prices. The hours, cost & service are all horrible. Not worth all the hassle & headaches. Only reason why we went here was because of location & seemed good at 1st. Go somewhere else.
 
Jeannie
Wedding:
03/26/2010
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
This place is great and I could not have been happier with it's staff! Liz and her daughter are so amazing. Liz is the reason for my dress because when I first saw it on the rack I did not love it, but she insisted and once I put it on I cried because it was absolutely perfect and exactly what I was looking for. Also their prices are fabulous. So many brides want to go to exquisite places such as "Kleinfeld's" just to say they got their dress there, if you want my opinion they are just overpriced and you can get just as nice of a dress for an amazing price at Helen's, plus the staff at Helen's is extremely personal and makes you feel like a special bride.
 
barbsliny and Marc
Wedding:
08/08/2009
6 Reviews
4.7
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:4.5 out of 5.0(4.5/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)
Services Used:
Dress & Attire
 
I got my gown at Helens after finding it elsewhere. Helens ordered it for me for over $100 cheaper than the other location, and my gown was perfect. I needed a few fittings to get it to be perfect, but they did a fantastic job. The only thing that is slightly inconvenient are their limited hours.
 
4.8
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I went to Helen's for my bridesmaid dresses and they were absolutely wonderful. they were so helpful that my mother ended up getting her gown there and my grandmother also for her 50th wedding anniversary. They we're great.
 
bac1674
Wedding:
07/17/2008
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
THIS PLACE IS AMAZING!!!!!!! Liz is the best salesperson in the world. I never felt so special or taken care of as I did with her. I loved my dress and I received personal attention from everyong in that place. I truly have nothing but love for Liz and the rest of the staff. Helen's Bridal is the BEST!!!!!!!!!!!!!!
 
nicdav79
Wedding:
04/05/2008
5 Reviews
4.6
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire
 
I was very pleased with the service I received at Helen's Bridal. Though, the store was very far from where I lived, I still decided to purchase my dress from them. All the employees were very nice and attentive. It took one visit to the store for me to find the perfect dress!
 
mrsnecky
Wedding:
12/01/2007
6 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Dress & Attire, Invitations, Unique Services (Other)
 
The girls were a delight to work with! From finding the perfect dress, to putting on the finishing touches, everything at Helens Bridal was great! They even handled my favors - which everyone loved! And, when it was all over, I took my dress back there to have it cleaned and preserved, and they even had it delivered to my house!
 
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4.4 out of 5.0
4.4
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