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I had an amazing experience finding my wedding dress at Gown Boutique! I loved them so much that i made sure that I got my bridesmaids dresses from there as well. I went to 3 places to look for my gown and I was so glad that this was my last stop, because all dresses paled in comparison to what they had to offer.
They are extremely thorough with their follow up with you, and I can always get someone on the phone during business hours (they are closed Sun and Mon).
I love this place because they know what they are doing (and not some 18 year old popping their gum while you try on dresses), and actually accompany you in the dressing room to make sure you are putting the dresses on properly. After personally having to shove myself in dresses at the other two places, I REALLY appreciated that.
They also give you 100% of their attention and make you feel like you are the only person in the entire salon, because a lot of the time you ARE and they do this on purpose.
Try NOT to find your dress at Gown Boutique...I dare you!
I recently purchased went to Gown Boutique to try on wedding dresses for the first time and couldn't have asked fro a better experience. Since it was my first time trying on dresses, Jessica had me try on an assortment of styles, and we slowly figured out pieces of dresses and styles that I liked. Ultimately I found the skirt of a dress that I loved, but the top was plain, so Jessica brought out a lace top I could have sewn into the top instead, and it was perfect. She listened to what I liked and came up with a solution that combined everything I wanted.
Thanks to Gown Boutique's creativity, and wide selection of dresses I bought the perfect dress for me! Can't wait to wear it on my wedding day!
We have so enjoyed working with you Kelley, it has been a pleasure to have you as one of our brides! Thank you so much for the kind words, it truly means a lot to us. We look forward to seeing your photos, you will be such a stunning bride!
Gown Boutique was the last appointment on a full day of trying on dresses. I thought I had already found "the dress" at another store, but just wanted to look since I booked the appointment. Both of my parents had been shopping all day with me and decided to go home since we thought I had found the dress already. Then, I fell in love with my first dress at Gown Boutique! One of the first things out of my mouth to Jenna, the saleslady, was that I loved the dress, but I was not going to buy anything that day since my parents weren't there. I was pressured and asked at least three times to "buy today and save 15%!" I found this to be extremely offensive after having made it clear how important my family is in this dress process! Because we felt so uncomfortable there, we hurried to finish and leave. I tried to get 2 other local bridal stores to order this dress because I had such apprehension about supporting this business! Since no one else could order it, I had no choice but to return. I made an appointment with my parents. We arrived and were brought back to the "alterations closet" to put on my dress. Jenna opened the curtain so that I could show my parents and just stood there- no platform, no big mirror, no veil, no moment alone with my parents until I asked her to leave me with my dad for a minute!! This couldn't have been further from the experiences I had in many other bridal stores in Charleston!
Email contact, though timely, was quite brash! I couldn't wait to get my dress and get it out of there! When I went retrieve my dress, I made an appointment, as was required. I asked to try the dress on to make sure it was my dress that we were actually leaving with. I was told that the 2 employees were busy helping other "brides"- 1 other bride in the store! Thankfully, I had my sister there. We were taken again to the "alterations closet" where I was able to slip on my dress to ensure it was mine. Pretentious, unfriendly, and overall horrid experience
We are very sorry that you feel you received anything but stellar service from us. It is our goal to make every bride feel very special and give her our upmost attention during every appointment. I do wish that you would have brought this to our attention earlier when you were first selecting your gown so that we could have addressed any concerns or problems immediately and made your experience all that you expected it to be. I do appreciate the feedback as everyone can learn what and how to change a procedure or policy to benefit to all of our customers.
I cannot emphasize enough how entirely unprofessional and terrible this boutique is. Aside from my horrendous experience trying on wedding dresses (where I was told that the dresses "run small" and girls that have large hips "don't look good in fitted dresses;" and instead of grabbing dresses that would fit me she continued to hand me dresses that were a size too small, leaving me in tears), this place made the experience for my bridesmaids terrible as well. They misquoted the price of one dress to a bridesmaid, and then when she called to pay refused to honor the price they had already told her it would cost. Another bridesmaid could not fit in her dress, a size that they ordered for her, and they said there was nothing they could do except order her another dress that she would have to pay full price for. Meanwhile, they would email me to tell on my bridesmaids during these times. I appreciate that some brides would be mad if these issues weren't communicated, but the month before my wedding is not the time to worry me with petty things that can be worked out with the customers, aka my bridesmaids. Further, the tone of these emails were far more defensive rather than professional, and often seemed like they were tattling on my friends.
Definitely do not recommend this vendor to any bride.
Cannot thank Gown Boutique enough for my absolutely beautiful wedding dress. I went in on day one just expecting to look around a bit and walked away with my dream dress. The alterations that I had done were flawless and the dress fit me so perfectly. I received so many compliments on it on my wedding day as well. Great experience all the way around!
Best place to get a dress in Charleston! All of my friends and families have used them. Jenna and the other ladies are awesome and helped me find my dream dress.
The lady that helped me was amazing! She picked out wedding dresses she thought I would look good in based on my body type not on my preference. Turns out she knew what she was doing because I went home with the first one she picked out!!! They are great!!!
Best memories ever with GBC! here's the story....So I already had a dress so going into Gown Boutique of Charleston was not at the top of my list -BUT they were having a Sample sale on July 18th 2015 --- Let me tell you that IM SO HAPPY I WENT IN! I was greeted so nicely at the front desk and then I got to work with the owner of the boutique -Terri!
Terri was wonderful and it didn't even faze her that I already had a dress -she let me try on so many beautiful gowns! And then I had the Bridal crying moment that I did not have with the dress I already had... My wedding was on Aug 30th so about a month 1/2 away and Terri and her gals came together and made me feel like Cinderella. They took the Sample dress that was a size 10 down to proly a size 4 for me and when I came back for my fitting it fit me better than I could have imagined! I could go on and on forever about all my awesome memories with GBC -go check it out for your self -Take your whole crew of ladies and even your fiance (I did) they will make you feel like you're ready for the Ball! xo T
I only went to one bridal shop for my dress and this was it, because I didn't need to go anywhere else. They brought out exactly what I was looking for and let me take my time to look through all of the dresses, trying on ones I knew I wouldn't get but would hate if I didn't try on. It was so awesome! I absolutely love my dress and everything about Gown Boutique of Charleston.
Incredible personalized service and a great selection of affordable beautiful dresses!
Thank you so much Brooke! You are so nice to write this and we truly appreciate it. You are going to be an amazing beautiful bride and we cannot wait to see your pictures!
I LOVED shopping for my dress here. The people that work there are amazing at their job and helped me find the perfect dress, as I am very indecisive. Highly recommend them!
Many Thanks for the nice review, we appreciate your kind words! We look forward to seeing your photos and know that you will be beautiful!
Gown Boutique of Charleston is such a lovely experience. It was the FIRST store my mom and I went to and we immediately fell in love. Everything is clean and beautiful and they only allow 2 appointments at a time so you really get to have an experience. Jessica helped me find the most beautiful gown in the world by helping narrow things down based on parts of a dress I liked and didn't like. She helped advise me to try on different styles, and the one I ended up picking didn't necessary look like what I wanted on the hanger, but she suggested I try it. Once I did, I realized it was THE ONE. We ended up customizing it with their in-house seamstress who was amazing!!! They made it completely perfect for me and it was my absolute dream dress. I also ended up finding my rehearsal dinner dress there. It was the only sample left in a size 12 and they customized that for me as well into my size 2. I also found my earrings there and my mom did too. They also arranged to have the gown cleaned after the wedding and was then shipped to my house in Atlanta. LOVE Gown Boutique and would recommend it to any Bride - especially a Charleston Bride!!!! Thank you for being so wonderful to me and my Mom!!!
I went to several shops in Charleston, SC prior to this one. It far exceeded the others. The shop was clean and with a cute design. The dresses were sorted by price (which helped me to stay in my budget). When I pointed to a dress on the other wall the staff said to me if I try on a dress above my budget then I wouldn't be pleased with one in my budget! Great tip! And I did find the ONE! Absolutely gorgeous dress. Loved that the staff was dedicated to me at my appointment time. No other shop in the area did that for me.
I could not have been happier with my dress. Gown Boutique was efficient, responsive, and the dress was of great value. I was able to find a dress within my budget, and the alterations were not over-priced. They recommended a hollow-to-hem which cost more on the front end, but my dress was pre-hemmed to the perfect length. I ended up needing very minor alterations because they did such a great job measuring and ordering the dress. A few minor complaints were that one of the owners was a little short with my party when we first arrived. No one was there to greet us, and so we just started to look around. We were somewhat firmly reprimanded which almost made us leave, but I am glad we stayed. I got so many compliments on my dress!
Gown shopping was never something I was looking forward to during the whole wedding planning process. I live in Ohio and my parents live in Charleston and since my mom wanted to purchase my dress for me, we had to do our shopping in her town! Gown Boutique was the fifth shop I visited after a full-day of gown shopping. Not really expecting to find anything since the rest of the day turned out to be uneventful, I found not one but three dresses that I could have walked down the aisle with! Jessica was able to see my vision for my day and helped me select a dress that was "the one". She was patient with me when I was indecisive and they even squeezed me in a few days later so I could show my dress to a friend that wasn't present during my initial shopping trip. I didn't use their alterations since the wedding was in Ohio, but they communicated with me the entire time while I was waiting for it to be shipped to me. I was very, very, pleased with their service and with my dress.
Jessica was instrumental in finding the perfect dress for my Wedding. Even though I didn't have a clear idea of what I wanted……. she pulled out a dress that was ended up being the perfect dress. Everything was incredibly easy from the fittings to the final dress pick up. My dress looked and felt amazing. Thank you to everyone at Gown Boutique!!