5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

Our cakes (bride and groom) looked great, came on time, and even more importantly....they were DELICIOUS!!!! Thanks!!!

4.7 out of 5.0	Quality of Service:		(4.5/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(4.0/5.0)
	Flexibility:		(5.0/5.0)

For heavens cake did our engagment party and wedding cakes. I was amazed at the detail and time put into the cake. They are very flexible considering i changed my mind like 3 times and are very helpful. I was 100% satisfied with their services they provided for us. And if that werent enough the cakes were delicious!

5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

Rick Ballard was so easy to work with and was one of my favorite vendors for my daughter's wedding this past June. Rick traveled to a location in our area of town to discuss cake details. He brought samples for us to taste. He made notes of details that we requested on the cake. His prices are budget friendly. He would quickly respond to all of my emails and the cake arrived in time and looked beautiful and tasted wonderful. What more can you ask for!

0.0 out of 5.0	Quality of Service:		(0.0/5.0)
	Responsiveness:		(0.0/5.0)
	Professionalism:		(0.0/5.0)
	Value For Cost:		(0.0/5.0)
	Flexibility:		(0.0/5.0)

I wasn't told until my wedding day, after the cakes were made and delivered, that Rick has never worked with navy blue fondant before. He also failed to test it out before making my cake, and then tells me it is not his fault that it turned out aqua. Very unprofessional, I am surprised he is still in business. I want to save other girls from what I went through.

4.2 out of 5.0	Quality of Service:		(3.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(4.5/5.0)
	Flexibility:		(4.5/5.0)

We worked with Rick and Anna, and I don't regret it one bit. They do not have a store front and met us in Starbucks around town. I'm sure this keeps their costs down. They were really easy to work with. The cake tasted good. I'm not sure it was great. It was good, but to be honest, I don't really like cake in general. They were very flexible and would make anything we asked for. We selected a design from their portfolio but tried some new fillings.

My favorite part of working with them was their communication. Three days before the wedding the special filling we requested could no longer be found, and they called me to choose a substitution. My husband was miffed about it, but I really didn't care. The day before the wedding they called again to confirm everything was all set. I loved that they stayed in touch and were proactive. They did not take up a lot of my time. They got to the point and solved problems. It is exactly what you want when you are three days from getting married. They are solidly professional.

I see the other reviews are more "eh". I should say that we almost didn't have a cake. We just didn't care. Our design was simple. White with dots, a ribbon. I had a great topper that was the real decor. Their price was the best. If these are your same criteria for a cake, then this is your place. If you ever uddered "dream cake" then maybe not. For what I paid, I think it was great. In looking at the photos no one said anything about the cake looking bad, though no one said it looked good. People did think it tasted nice, again good, not great.

2.4 out of 5.0	Quality of Service:		(0.5/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(0.5/5.0)
	Flexibility:		(3.0/5.0)

I met with them and they were very nice and professional. I gave them a picture of what I wanted my cake to look like with a few minor changes. They were very confident that they could make a replica of the cake in the picture, I had no worries. When I showed up to my reception and saw the cake on my cake table, lets just say i was crushed. I didn't let it bother me that night but the cake was hideous, the tiers were not level, the ribbon around the tiers didn't even meet up in the back of the cake and was extremly crooked. The roses on the top of the cake were off centered and tiny, nothing like the picture I showed them. I contacted them as soon as I got back from my honeymoon and demanded a refund and he did agree to give me a refund. I explained the differences in the cakes and he said "well, it's really hard to compare fondant with butter cream" and "well,when you're dealing with July heat." There is no way that these people made the cakes in the books they show you. My cake was a disaster and I am warning EVERYONE against using them for your cake.

3.0 out of 5.0	Quality of Service:		(1.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(1.0/5.0)
	Flexibility:		(3.0/5.0)

I met with this man and his wife for a cake tasting and their cakes were great. I looked at all their pictures and were amazed at their talent. They were the cheapest company around so I hired them for my wedding. I showed them a picture of what I wanted my cake to look like and they said no problem, they could make an exact replica of the cake. I show up at my reception and was mortified!! My cake was LIME green instead of a sea foam green, the tiers were noticeably crooked and uneven, the satin ribbon around each layer was falling off and didn't even connect in the back. The chocolate flowers atop the cake were off centered and hideous!! This cake looked NOTHING like my picture. After we got back from the honeymoon I contacted them and told them that I wanted a refund on my wedding cake. He agreed and I got the refund. His excuse was that you can't compare a fondant cake to butter cream and "what do you expect when you're dealing with July heat". I was appalled!! I asked all these questions at the cake tasting and none of them posed to be a problem at that time. I have had photo books made of all my wedding pictures and didn't even put a single picture of the cake in any of them because I was so embarassed and disgusted with how it looked.

2.5 out of 5.0	Quality of Service:		(0.0/5.0)
	Responsiveness:		(3.5/5.0)
	Professionalism:		(2.0/5.0)
	Value For Cost:		(4.0/5.0)
	Flexibility:		(3.0/5.0)

This is a husband and wife couple who work from their home, the wife doesn't even speak English. This company misrepresented themselves and their company. They showed me a picture album of cakes to get ideas from claiming they were cakes that they had made when they weren't. They were other cake bakers' images. The two designs I chose for my cake from their picture album did not look anything like the ones on the cake they actually delivered. The tiers of the cake were supposed to have ribbon tied around them with a bow to the side, the ribbons were cut in pieces and wrapped around and were falling off as opposed to just putting one long string of ribbon around it. Oh yeah and the cake was cracked and tilted when they delivered it and was almost on its side when I arrived to the reception! On the groom's cake, the colors were wrong and the design was nothing like what we duscussed. All of the colors on both cakes were bleeding and running together, everything was a total disaster. They had all the designs and colors on the contract that they gave us and still couldn't get it right. Please don't trust them with your dream wedding cake because you will be severely disappointed. I am now working on getting a refund, we will see if they call us back!