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Expo/ Rollo Limo
1040 North Shore Rd.
Revere , MA 02151 (map)
Vehicles: Classic Car, Exotic Car, Limousine - SUV, Limousine...
Liability Insurance: Yes
 
 
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4.3 out of 5.0
4.3
out of 5.0
Quality of Service:
 (4.2/5.0)
Responsiveness:
 (4.3/5.0)
Professionalism:
 (4.4/5.0)
Value:
 (4.4/5.0)
Flexibility:
 (4.5/5.0)
 
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Mary
Wedding:
08/27/2011
5 Reviews
1.0
out of 5.0
Quality of Service:1.0 out of 5.0(1.0/5.0)
Responsiveness:1.0 out of 5.0(1.0/5.0)
Professionalism:1.0 out of 5.0(1.0/5.0)
Value:1.0 out of 5.0(1.0/5.0)
Flexibility:1.0 out of 5.0(1.0/5.0)
Services Used:
Transportation
 
Rented both rolls royce and limo from them. Before ceremony limo was to make two trips, one to take groomsmen from hotel to church and then take the rest of bridal party. They didn't make it back in time to take the bridesmaids. They had to find a bus to get there. This wouldn't have been a problem, except after event I found out that they charged me overtime without my knowledge. Then, I decided to note that they did not complete full service on their end and they lied to me about it being our fault. I even told them I had proof we were not late as I had photographers time stamps showing our party was ready and they are claiming that we doctored pictures. Horrible customer service and lies to get more money.
Expo/ Rollo Limo responded with the following comments:
Groomsmen were over 35 minutes late getting into limo causing the Hummer limo to not be able to make it back in time to get bridesmaids. The Bride wasn't even in the Rolls until after 1:45pm which was her ceremony time, 45 minutes after I was contracted to be there(1pm). Bride moved ceremony up 15 minutes without notifying us. Bridesmaids went in shuttle bus, that the bride contracted for her guests. Groomsmen caused everything to be late and she was charged for an additional hour for both cars since they went overtime. I tried to reason with her numerous times. We have GPS tracking on our limousines to ensure exact arrival times and she does not want to acknowledge that the cars went over her allotted time. I would have offered a gift certificate if the first words on her e-mail weren't "I have friends who are lawyers and I'm going to sue for the entire cost of both vehicles." We try our best to provide the best customer service to our clients. She was provided 2 limousines that were on time, with excellent chauffeurs who catered to her and her guests.
 
Michelle
Wedding:
07/30/2011
5 Reviews
3.6
out of 5.0
Quality of Service:3.0 out of 5.0(3.0/5.0)
Responsiveness:3.0 out of 5.0(3.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)
Services Used:
Transportation
 
We got the jag & escalade for our wedding. The jag on the site says it's a 10 passenger, we had 8 adults (no one really big) and the flower girl and it was a really tight squeeze. My wedding was in July so it was pretty hot that day and the AC in the jag was either not working and wasn't working very well it was a brutal 30 min trip to the church. We thought the heat issue was because the car was full but my husband and I took the jag to the reception and it was just as hot with just the 2 of us. We also had a CD that we wante to play on the way to the church but for some reason we couldn't get it to work, the driver wasn't too concerned with it not working and never tried to help.

The escalade was a different story the AC was blaring no heat issues there. I did hear from my bridal party who took the escalade to the reception that they were having an issue with the CD player and the driver actually pulled over to resolve the issue so everyone was very pleased there.

Overall Expo service was OK, but I def would not recommend the jag.
 
Betty
Wedding:
Recently Married
10 Reviews
4.3
out of 5.0
Quality of Service:3.0 out of 5.0(3.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:3.5 out of 5.0(3.5/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
Initially booked a 10passenger limo but two weeks before wedding was able to upgrade to Hummer limo at discounted rate. Very responsive to emails/phone calls and advised us to allow for more time since we wanted to make a couple rounds between venues. Very punctual and professional. Limo was very clean. Service included champagne for the wedding party and helping bride into and out of the limo. Main complaint was the heat in the limo although this could be due to the fact that it was 100 degrees in Boston, but air conditioning did not really seem to be working and we were all sweating in there and my hair style went from curly to messy/straight.
Expo/ Rollo Limo responded with the following comments:
Hi Betty. I appreciate the feedback and the positive review. The driver did tell me the air conditioning wasn't doing much that day. It was blowing cold but not making much difference in the comfort inside the vehicle. I had already had in mind I was going to send you something for the inconvenience and hope other than the extreme heat everything else was perfect. Again, I appreciate the feedback. Thanks and it was a pleasure being a part of your wedding, Dan
 
Meleccese
Wedding:
04/09/2011
12 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
Expo Limo was fantastic for our April 9, 2011 wedding! Nice selection of cars and great prices and they even upgraded us for free when an even better limo was still available for our wedding. The drivers were fun and Dan at the office was great! A great choice for any event!
 
deebo6474
Wedding:
10/02/2009
2 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
Expo Limousine went above and beyond for my sister's wedding. They helped her with her dress, help organize for photos and made sure all my guests arrived on time by providing shuttle service to and from the Peabody Marriott to the Danversport Yacht Club. Changing and Adding vehicles was no problem, they catered to us specifically. Awesome service.
 
Bobby'sGirl8809 and Roberto
Wedding:
08/08/2009
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
Exceptional service! We booked the Porsche limo and loved it! Dan was a fantastic driver and even helped the bridal party out at the church letting us know the best place to stand so guests wouldn't see my dad and me before the bridal entrance.
 
Cathy and Kenneth
Wedding:
06/20/2009
5 Reviews
4.7
out of 5.0
Quality of Service:4.5 out of 5.0(4.5/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:4.5 out of 5.0(4.5/5.0)
Value:4.5 out of 5.0(4.5/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
great service! upgraded us for free and gave us two limos. everything worked out perfectly.
 
Miriam and Jerome
Wedding:
06/06/2009
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
I completely recommend this limo company. We got 2 of their limos and they were both great! Everyone loved the limos, especially the Rolls!!! Very professional company. Thank you for a great day!!!
 
Mekia
Wedding:
2+ years ago
5 Reviews
4.7
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.5 out of 5.0(4.5/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
They really know how to take care of you at Rollo.The Escalade is a monster limousine that is excellent for transporting big partys.We got to our ceremony and reception on time thank to their coordination and planning.
 
Moongirl
Wedding:
10/11/2008
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
Expo limo was great. The limo was so nice. They were very professional showed up on time, and they were very easy to work with. And the price was very reasonable.
 
alybobs01
Wedding:
12/22/2007
5 Reviews
4.5
out of 5.0
Quality of Service:4.5 out of 5.0(4.5/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Transportation
 
I fully recommend these guys. They gave me a deal on the most beautiful Jaguar limo. They even agreed to pick up the groomsmen, drop them off at the church, then come back and pick up me and the bridesmaids for no extra cost! The limo driver was so polite and helpful.
 
 
 
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4.3 out of 5.0
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